One On One Interviews

I first met Girish “G” Mathrubootham, founder and CEO of customer engagement platform Freshworks, nearly a nine years ago at CRM Magazine’s annual industry event Evolution. Soon after I had him on as a guest of this series to discuss why he thought it was important for CEOs to regularly spend some time taking customer support calls, in order to stay in touch with their needs. At the time the company had only been around for a couple of years and was definitely a small business with not that many employees. The last time I spoke with G was before the pandemic at Freshwork’s user conference, Refresh. But a lot has happened for the company since then, including having thousands of employees and being publicly listed on NASDAQ just last fall. So I was very happy to have an opportunity to have a LinkedIn Live conversation recently to get his thoughts on how things have changed for him and the company now that they’ve been public for over six months.