Gemba Academy Podcast: Lean Manufacturing | Lean Office | Six Sigma | Toyota Kata | Productivity | Leadership

This week's guest is Karyn Ross. Karyn has been on the show quite a few times and each conversation is packed full of lean insights. This time, Karyn discussed her new book, The Kind Leader, and what it means to practice kind leadership. An MP3 audio version of this episode is available for download here. In this episode you'll learn:  The quote that inspires Karyn (3:16) Karyn's background (3:48) Karyn's new book, The Kind Leader (5:01) What kind leadership means (7:49) The difference between kindness and niceness (12:21) Behind the title (19:57) Balancing accountability with kindness (24:22) How Karyn deals with being hurt by others (31:18) What Karyn would do if an employee was stealing from her (41:47) Podcast Resources Right Click to Download this Podcast as an MP3 Karyn's Consulting Site Karyn on LinkedIn The Kind Leader on Routledge Big Karma and Little Kosmo Help Each Other Think Kindly - Speak Kindly - Act Kindly Stories From the Fox Continuous Improvement Team Th