One On One Interviews

When it comes to AI and machine learning and big data, there’s really no person I like learning from and talking with than Dr. Michael Wu, recognized industry expert and Chief AI Strategist for PROS, a provider of SaaS solutions optimizing shopping and selling experiences. And recently I had a great livestream conversation with him and my CRM Playaz co-host Paul Greenberg where we took a deep dive into where we are with AI and how it is helping companies make it through the last 18 months. Below is an edited transcript of a portion of our conversation that touches on the role of ethics and inclusivity as more business interactions and transactions go digital – providing AI with the data it craves to predict and recommend things back to us.