The Sales Evangelist: Sales Training|Speaking|Business Marketing|Donald Kelly

Building a Culture of Empathy and Accountability   Every organization needs a culture of empathy and accountability no matter what it’s doing. Sometimes, we only have empathy and neglect accountability but it’s important to have both. Justin Dauer is with us in this episode to explain to us how to get both and give recommendations on the right way to do it.  Justin is the VP of the Human Center Design at BSwift, a healthcare and benefits management firm owned by CVS Health.  He is also a writer and a public speaker when he isn’t in his 9-5 job, and he enjoys talking about humility, empathy, and accountability.  Discovering agency culture  Justin’s entire career revolves around agencies primarily in the creative direction. In his 10 years being in the business, he observed that agency culture tends to burn people out. In some cultures, the driving factor is perceived by who went out the door last, regardless of the reasons why others left earlier. Maybe they went to pick up their kids from school or went to a