Marketing Today With Alan Hart

350: Marketing Agility and the Secret to Direct Sales with Terry Haley, CMO at Pampered Chef

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Synopsis

In this episode, Alan and Terry discuss Terry’s unusual path to marketing, what he learned on his journey through food and restaurants, and the unique challenges and benefits of marketing within a direct sales model, like Pampered Chef. They talk about the history and mission of Pampered Chef, the importance of marketing agility, and the impact Covid had on the company.Terry is CMO and Head of Product at Pampered Chef where he leads a team of 50 across brand, digital, growth, creative, product, and industrial design. Terry has a background in consumer-packaged-good and restaurant marketing but tells us direct sales requires different muscles. Terry approaches marketing with an appreciation of the differences in all business models and a recognition of the foundations that remain the same. By relentlessly focusing on the consumer and delivering a product that solves their problems, Terry creates trust relationships with the Pampered Chef Contractors who ultimately model the brand.  In this episode, y