Workplace Innovator Podcast | Enhancing Your Employee Experience

Recorded LIVE at IFMA's Facility Fusion 2019! Based on more than 100 interviews, FM industry podcaster Mike Petrusky has discovered why top workplace thought-leaders agree that facility managers are uniquely qualified to take a leadership role in their organizations. Mike was joined on stage by Lena Thompson and Peter Ankerstjerne for the broadcast from Atlanta, GA during an educational session called "Who Will Take the Lead? How FMs Are Uniquely Qualified to Drive ROI Through Workplace Innovation”. Mike argued that FM professionals must prove their value by initiating strategies that drive collaboration across departments which lead to measurable outcomes in employee engagement and productivity using workplace experience strategies. For your condensed listening pleasure, here is an edit of the conversation that will help you to be a workplace innovator in your organization! Connect with Lena on LinkedIn: https://www.linkedin.com/in/lena-thompson-5b05a86/ Connect with Peter on LinkedIn: https://www.linkedin.c

Steve Smith, CFM, CFMJ, MFE, DCEP is Director of Physical IT Network at Arvest Bank in Arkansas where he serves in the critical role of managing systems operations for data center and home office facilities. Mike Petrusky asked Steve about trends in FM technology when they met in “Podcast Central” at NFMT 2019 in Baltimore. Steve and Mike agree that personal and professional development are essential for leaders and they share insights and inspiration based on the humility and gratitude they both have found in our facility management community. Steve discusses his views on the trends of connectivity and the rise of mobile technology and handheld devices in the workplace today. Mike believes that a strong foundation of operations is needed before we can create an environment where people can succeed and Steve concurs by recognizing that retention of employees is now part of the FM role. Mike and Steve also find time to explore authentic country music with this week’s edition of “Willie Nelson podcast karaoke”!

Stormy Friday is President of The Friday Group, an internationally recognized woman-owned facilities management consulting firm that generates customized solutions and strategies to current business issues and challenges. Stan Mitchell is CEO of Key Facilities Management International, the UK’s longest-established Facilities Management business and a globally-recognized FM pioneer. Mike Petrusky asks Stormy and Stan about how FM professionals can keep pace with the fast-changing world of the built environment where technology is having such a significant impact. They agree that we must all commit to being lifelong learners and continuing education at events like the NFMT 2019 Conference is essential. Stan and Stormy both played a role on the commission that helped to develop the ProFM, a training and credentialing program built to celebrate the diversity and growing roles of facility management. With a focus on asset management, risk management, business management, and operations and maintenance, ProFM is de

Christopher Walinski, CEA is Building Operations Manager at Munich Reinsurance America in Princeton, NJ, where he leads the team that oversees construction, maintenance, and sustainability. Mike Petrusky spoke with Chris live from "Podcast Central" in the Expo Hall at NFMT 2019 in Baltimore where they both had recently delivered educational sessions for the facility management community. Chris shares research about the science behind workspace design strategies and he believes that FMs have the opportunity and responsibility to make people comfortable and productive. When considering the complete lifecycle of a building, Chris says that 90% of costs are related to the people occupying the facility and therefore FMs must have a holistic view of the workplace and implement strategies that improve the value of every person working in the built environment. Since both Chris and Mike have roots in the great state of New Jersey, it’s not surprising that their discussion would lead to an episode of “Bruce Springstee

Cristina Herrera is Director of Change Management at Ted Moudis Associates in New York City where she leverages her understanding of human beings to deliver workplace strategy and change management services that help make a difference in people's lives. Mike Petrusky asks Cristina to share her inspirational story about how she came to the U.S. from Australia at a young age with a passion for encouraging others. She recognizes that by first building relationships and trust while understanding the wants and needs of others, we can use that insight to help people achieve success in the workplace. Cris believes that design is as tool that not only supports the overall business goals of a company, but can impact recruitment and retention if our workplaces reflect the values and mission of our organizations. Mike and Cris talk about technology and offer inspirational advice for listeners while they also invite us to join them at “Club Podcast Karaoke” with some 90’s dance music! Connect with Cris on LinkedIn: https

Michelle Fritsche is Director, Workplace Strategy & Planning at Regeneron Pharmaceuticals, Inc. and Daniel Castner is Principal at BAM Architecture Studio. In March 2019, Mike Petrusky joined Michelle and Dan to broadcast a webinar live from Hudson Loft in Irvington, NY, during a joint IFMA Chapter event with members from both IFMA Westchester County - Hudson Valley Chapter and IFMA NYC. The webinar was a presentation called "Powering the Changing Workplace with Flexibility" during which Michelle and Dan talked about the dynamic workplace and design strategies that Regeneron Pharmaceuticals has used to enable its rapid growth over the past decade. For your condensed listening pleasure, here is an edit of the conversation that will help you to be a workplace innovator in your organization! Connect with Michelle on LinkedIn: https://www.linkedin.com/in/michellefritsche/ Connect with Dan on LinkedIn: https://www.linkedin.com/in/danielcastner/ Download the Full 1-Hour Webinar Recording with Michelle, Dan, and

As we celebrate 50 episodes of “The Workplace Innovator Podcast”, one theme has risen above all others during our conversations with dozens of corporate real estate and facility management leaders. Mike Petrusky reflects on key moments from the show and shares his excitement about the opportunity for workplace leaders to have a significant impact on employee experience and thereby deliver a measurable ROI for their organizations. Featuring awesome insights from industry thought-leaders Adam Stoltz, Chris Kelly, Lorri Rowlandson, John Parsons, Razia Ferdousi-Meyer, Jacob Morgan, Peter Ankerstjerne, Kate North, Kay Sargent, Steve Todd, Dusty Duistermars, and Melissa Marsh! Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/ Read Peter Ankerstjerne’s article on LinkedIn: https://www.linkedin.com/pulse/future-facility-management-bright-we-would-like-think-ankerstjerne/ REGISTER for the Next iOFFICE Webinar - “Who Will Take the Lead? LIVE from IFMA’s Facility Fusion”: https://www.iofficecorp.

Dan Ryan is Co-Founder and CEO of VergeSense, a San Francisco-based, Sensor-as-a-Service platform specifically designed for our commercial real estate and facility management world. Mike Petrusky asks Dan about how sensors can help workplace leaders manage space utilization for conference rooms and improve workplace experiences for building occupants, especially in an open office plan. Dan shares lessons from his journey with customers as they use data to make a workplace change or deliver action that will impact the employee experience. With a goal of going beyond dashboards to gain actionable insights when deploying workplace tech, Dan talks about leveraging the power of AI by using algorithms to help understand the vast amounts of data that have been gathered and combining that data from multiple sources to enhance and optimize building performance. Mike asks Dan to address the concerns about privacy and tracking in the workplace and they explore the need to build transparency and trust as you deploy new t

David Reynolds, CFM, FMP is a consultant for both FM-CONSULT-CREATE and the Global Facility Management Alliance while also serving as President of the IFMA Facility Management Consulting Council (FMCC) where he believes that facility managers play a part in every organizational strategy and objective that involves the built environment. Mike Petrusky asks David to describe the ways that FM continuously applies people, places, technologies and processes to the workplace and how the profession constantly develops knowledge, competencies, and methods. David says that FM has a key role in achieving enterprise business goals and outcomes and that success is measured by how well we work together, directing a variety of people and their responsibilities to follow a strategy where the business plan takes us. Mike and David discuss how FM consultants can help to identify and bring out the resources that improve the performance of an organization and develop teams so they work well together. They talk about plans for I

Robert D. Fox, AIA, IIDA, LEED AP is Managing Principal of FOX Architects and Publisher of "Work Design Magazine". He is an industry visionary, committed to serving as a trusted advisor to clients to ensure their strategic objectives are achieved while also contributing to our community through IFMA and the Workplace Evolutionaries. On February 14, 2019, Mike Petrusky joined Bob in Washington, DC, to broadcast a live webinar called "Beyond CRE & FM: How Space Delivers Value for Workplace Leaders". Mike and Bob talked about the open office plan, collaboration, and how space can drive value for corporations hoping to attract and retain top talent in today’s competitive marketplace. For your condensed listening pleasure, here is an edit of the conversation that will help you to be a workplace innovator in your organization! Connect with Bob on LinkedIn: https://www.linkedin.com/in/robert-d-fox-aia-iida-leed-ap-89a3586/ Download the Full 1-Hour Webinar Recording with Mike & Bob: https://www.iofficecorp.

Razia Ferdousi-Meyer is Managing Director, Global Leader of Real Estate & Business Administration at Ankura where she leverages her background in hospitality to create workspaces that support the vision and future needs of her organization. Mike Petrusky asks Razia to describe how workplace trends around amenities and culture help to meet the expectations and preferences of a diverse workforce. Razia believes that providing space for healthy and happy employees is a great opportunity for workplace leaders, but it also can be a big challenge. Her real world experiences have prepared Razia to help people be successful and do their best work while she encourages that we all be kind to each other in the workplace. Razia and Mike agree that we must invite and accept change to keep moving forward and they also share a love of Bollywood music, which leads to another fun episode of podcast karaoke! Connect with Razia on LinkedIn: https://www.linkedin.com/in/raziameyer/ Learn more about Ankura: https://ankura.com/

Rachel Casanova of Balansett and Bill Dowzer of BVN definitely understand the unique needs of law firms when it comes to workplace design and culture change. Mike Petrusky asks Rachel and Bill to share their ideas about workplace strategies that incorporate the different priorities and decision making processes at professional services companies. Often seen as the last bastion of the individual workspace, law firms want to service their clients with excellence, but may need to get in step with modern workplace design so they do not get disrupted by companies offering a less rigid approach or an exciting start up culture. Rachel and Bill explain that one size does not fit all and workplace leaders must seek to empower people to make choices to work in different ways while still coming together to collaborate. Attracting and retaining top talent at law firms is a priority, so Rachel and Bill explore how designing an architectural environment with transparency can create opportunities, impact culture, and drive

Cameron Christensen, CEFP, FMP is Associate Vice President of Facilities Management at The Juilliard School in New York City and the author of a new book called “Building T.E.A.M.S.: A Guide to Capital Needs Analysis”. Mike Petrusky asks Cam about the future of higher education facilities in the age of acceleration where the impact of technology will require FMs to adapt to their changing responsibilities while also balance the need to maintain existing infrastructure. With his involvement at the professional association, APPA, Cam shares research on a facility’s role in attracting students and creating a place where they can succeed. Mike asks Cam to tell the story of how he picked up the mantle of his father's work and finished the book he began about recapitalization planning and total cost of ownership modeling while also addressing the value of data and other elements that impact the built environment. In the end, Mike and Cam agree that facilities management is people management and they celebrate with

Annemarie Fleming is a business development manager at MovePlan and a leader with the Workplace Evolutionaries community where she has a passion for helping CRE and FM professionals during the change management process, especially during a workplace move or other strategic initiative. In January 2019, Mike Petrusky joined Annemarie in New York City to broadcast a live webinar called "The Ongoing Journey of Change in the Workplace". Mike and Annemarie talked about the many facets of change and the need to fill the gap between preparing and planning for the buildout of a new physical space and getting your workforce ready to work in that space. For your condensed listening pleasure, here is an edit of the conversation that will help you to be a workplace innovator in your organization! Connect with Annemarie on LinkedIn: https://www.linkedin.com/in/annemarie-fleming/ Download the Full 1-Hour Webinar Recording with Mike & Annemarie: https://www.iofficecorp.com/download-webinar-recording-the-ongoing-journey

Graham Tier is Head of Property Facilities Management at the Hong Kong Jockey Club and the Global Chair of IFMA’s Board of Directors where he works to elevate the FM profession worldwide. Mike Petrusky asks Graham to share his vision for our FM community and plans for the New Year at IFMA as workplace leaders prepare to face the fast-moving and ever-changing world of the built environment. Graham is passionate about training and development and he discusses IFMA’s new industry framework for advancing your FM career. Mike and Graham also talk about trends in the workplace today, including technological advances and the radical transformations taking place in corporate offices with activity-based work, the shared economy and collaborative spaces. This episode offers inspiration for FM professionals as they take on the important responsibility of both protecting buildings and enabling businesses to attract and retain talent by providing leading edge employee experiences. Finally, in what might be the most epic e

Chris Kelly is Co-Founder and Chief Innovation Officer of Convene, the fastest-growing network of full-service, tech-enabled meeting, event, and flexible workspaces. Mike Petrusky asks Chris about his vision for the future of the built environment and how shared services, spaces and technologies are impacting the world of commercial real estate and office buildings. There is a paradigm shift taking place in workplace infrastructure that is changing how facility management and CRE leaders will need to manage their portfolios to meet the needs of their employees. Chris explains how technology enablement and the shared economy are on a collision course with the largest asset class in the world and that this intersection is reconfiguring how the real estate industry will work. Mike and Chris discover they have a mutual appreciation of talented drummers like Stewart Copeland (which leads to “The Police” version of podcast karaoke) while they offer some great insights and inspiration for workplace innovators everyw

Andrea Sanchez is Executive Director of SparkStory, LLC where she offers consultation, coaching and training to individuals and organizations looking to develop their brand. In December 2018, Mike Petrusky joined Andrea in Houston to broadcast a live webinar called "What’s in it for Me? Addressing the People Side of Change". Mike and Andrea talked about the fact that change is never easy, especially in our rapidly advancing world of work, but with an understanding of people and by focusing on “The Why”, you can make the process better. Andrea shared her thoughts on our human nature, communication, and offered tips to get people on board to be supportive of change. For your condensed listening pleasure, here is an edit of the conversation that will help you to be a workplace innovator in your organization! Connect with Andrea on LinkedIn: https://www.linkedin.com/in/acsanchez/ Download the Full 1-Hour Webinar Recording with Mike & Andrea: https://www.iofficecorp.com/download-webinar-recording-whats-in-it-

Neil Usher is an experienced senior property, workplace, facilities and change management leader who is currently an executive consultant for Unispace and workessence. He is also the author of "The Elemental Workplace" in which he describes “the 12 elements for creating a fantastic workplace for everyone”. Mike Petrusky asks Neil about the latest trends in the workplace and finds out his opinions on the open office debate, the impact of technology, and the importance of workplace experience. Neil argues that workplace is now being taken seriously as a contributor to performance and is a significant part of our organization’s culture, so we must establish “laws of workplace” that we can use as a foundation to build on in our practice. Mike and Neil discuss the origins of the punk rock music scene and agree that we must bring “the spirit of punk” to our work by being fearless about trying new things in our roles as workplace leaders. Connect with Neil on LinkedIn: https://www.linkedin.com/in/neilusher/ Read Nei

Mike Petrusky looks back on some of the best moments from “The Workplace Innovator Podcast” during the past year and gets excited about plans for the show in 2019. This episode features highlights from 2018 with fun “podcast karaoke” memories and inspirational quotes with Terry Tran, Sara Andersen, Brian Collins, Michelle Boolton, Tona Khau, John Parsons, Katy Redmond, Dusty Duistermars, Adam Stoltz, Kate North, Rex Miller, Porschia Parker, Larry Morgan, Thomas Mitchell, and Kay Sargent. Enjoy and Happy New Year! REGISTER for the Next iOFFICE Webinar - “The Ongoing Journey of Change in the Workplace”: https://www.iofficecorp.com/webinar-the-ongoing-journey Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/ Share your thoughts with Mike via email: podcast@iOFFICECORP.com Learn more about iOFFICE’s workplace experience solutions: https://www.iOFFICECORP.com/  

Rebecca Symmank is a Sales Director at iOFFICE, the leading workforce-centric IWMS software and the only 100% SaaS platform designed for workplace leaders. In October 2018, Mike Petrusky joined Rebecca in Houston to broadcast a live webinar called "Make Your Employees Fall In Love with Your Workplace & Dramatically Impact Your Bottom Line". Mike and Rebecca talked about how facility management and corporate real estate professionals can collaborate with HR and IT to use technology and have an impact on workplace expenses using JLL's "3-30-300 rule" as a guide. They also discuss how the iOFFICE platform helps deliver on the promise of enhancing the employee experience by leveraging data from your existing tech stack. For your condensed listening pleasure, here is an edit of the conversation that will help you to be a workplace innovator in your organization! Connect with Rebecca on LinkedIn: https://www.linkedin.com/in/rebecca-symmank/ Download the Full 1-Hour Webinar Recording with Mike & Rebecca: ht