Workplace Innovator Podcast | Enhancing Your Employee Experience

Dan Ryan is Co-Founder and CEO of VergeSense, a San Francisco-based, Sensor-as-a-Service platform specifically designed for our commercial real estate and facility management world. Mike Petrusky asks Dan about how sensors can help workplace leaders manage space utilization for conference rooms and improve workplace experiences for building occupants, especially in an open office plan. Dan shares lessons from his journey with customers as they use data to make a workplace change or deliver action that will impact the employee experience. With a goal of going beyond dashboards to gain actionable insights when deploying workplace tech, Dan talks about leveraging the power of AI by using algorithms to help understand the vast amounts of data that have been gathered and combining that data from multiple sources to enhance and optimize building performance. Mike asks Dan to address the concerns about privacy and tracking in the workplace and they explore the need to build transparency and trust as you deploy new t

David Reynolds, CFM, FMP is a consultant for both FM-CONSULT-CREATE and the Global Facility Management Alliance while also serving as President of the IFMA Facility Management Consulting Council (FMCC) where he believes that facility managers play a part in every organizational strategy and objective that involves the built environment. Mike Petrusky asks David to describe the ways that FM continuously applies people, places, technologies and processes to the workplace and how the profession constantly develops knowledge, competencies, and methods. David says that FM has a key role in achieving enterprise business goals and outcomes and that success is measured by how well we work together, directing a variety of people and their responsibilities to follow a strategy where the business plan takes us. Mike and David discuss how FM consultants can help to identify and bring out the resources that improve the performance of an organization and develop teams so they work well together. They talk about plans for I

Robert D. Fox, AIA, IIDA, LEED AP is Managing Principal of FOX Architects and Publisher of "Work Design Magazine". He is an industry visionary, committed to serving as a trusted advisor to clients to ensure their strategic objectives are achieved while also contributing to our community through IFMA and the Workplace Evolutionaries. On February 14, 2019, Mike Petrusky joined Bob in Washington, DC, to broadcast a live webinar called "Beyond CRE & FM: How Space Delivers Value for Workplace Leaders". Mike and Bob talked about the open office plan, collaboration, and how space can drive value for corporations hoping to attract and retain top talent in today’s competitive marketplace. For your condensed listening pleasure, here is an edit of the conversation that will help you to be a workplace innovator in your organization! Connect with Bob on LinkedIn: https://www.linkedin.com/in/robert-d-fox-aia-iida-leed-ap-89a3586/ Download the Full 1-Hour Webinar Recording with Mike & Bob: https://www.iofficecorp.

Razia Ferdousi-Meyer is Managing Director, Global Leader of Real Estate & Business Administration at Ankura where she leverages her background in hospitality to create workspaces that support the vision and future needs of her organization. Mike Petrusky asks Razia to describe how workplace trends around amenities and culture help to meet the expectations and preferences of a diverse workforce. Razia believes that providing space for healthy and happy employees is a great opportunity for workplace leaders, but it also can be a big challenge. Her real world experiences have prepared Razia to help people be successful and do their best work while she encourages that we all be kind to each other in the workplace. Razia and Mike agree that we must invite and accept change to keep moving forward and they also share a love of Bollywood music, which leads to another fun episode of podcast karaoke! Connect with Razia on LinkedIn: https://www.linkedin.com/in/raziameyer/ Learn more about Ankura: https://ankura.com/

Rachel Casanova of Balansett and Bill Dowzer of BVN definitely understand the unique needs of law firms when it comes to workplace design and culture change. Mike Petrusky asks Rachel and Bill to share their ideas about workplace strategies that incorporate the different priorities and decision making processes at professional services companies. Often seen as the last bastion of the individual workspace, law firms want to service their clients with excellence, but may need to get in step with modern workplace design so they do not get disrupted by companies offering a less rigid approach or an exciting start up culture. Rachel and Bill explain that one size does not fit all and workplace leaders must seek to empower people to make choices to work in different ways while still coming together to collaborate. Attracting and retaining top talent at law firms is a priority, so Rachel and Bill explore how designing an architectural environment with transparency can create opportunities, impact culture, and drive

Cameron Christensen, CEFP, FMP is Associate Vice President of Facilities Management at The Juilliard School in New York City and the author of a new book called “Building T.E.A.M.S.: A Guide to Capital Needs Analysis”. Mike Petrusky asks Cam about the future of higher education facilities in the age of acceleration where the impact of technology will require FMs to adapt to their changing responsibilities while also balance the need to maintain existing infrastructure. With his involvement at the professional association, APPA, Cam shares research on a facility’s role in attracting students and creating a place where they can succeed. Mike asks Cam to tell the story of how he picked up the mantle of his father's work and finished the book he began about recapitalization planning and total cost of ownership modeling while also addressing the value of data and other elements that impact the built environment. In the end, Mike and Cam agree that facilities management is people management and they celebrate with

Annemarie Fleming is a business development manager at MovePlan and a leader with the Workplace Evolutionaries community where she has a passion for helping CRE and FM professionals during the change management process, especially during a workplace move or other strategic initiative. In January 2019, Mike Petrusky joined Annemarie in New York City to broadcast a live webinar called "The Ongoing Journey of Change in the Workplace". Mike and Annemarie talked about the many facets of change and the need to fill the gap between preparing and planning for the buildout of a new physical space and getting your workforce ready to work in that space. For your condensed listening pleasure, here is an edit of the conversation that will help you to be a workplace innovator in your organization! Connect with Annemarie on LinkedIn: https://www.linkedin.com/in/annemarie-fleming/ Download the Full 1-Hour Webinar Recording with Mike & Annemarie: https://www.iofficecorp.com/download-webinar-recording-the-ongoing-journey

Graham Tier is Head of Property Facilities Management at the Hong Kong Jockey Club and the Global Chair of IFMA’s Board of Directors where he works to elevate the FM profession worldwide. Mike Petrusky asks Graham to share his vision for our FM community and plans for the New Year at IFMA as workplace leaders prepare to face the fast-moving and ever-changing world of the built environment. Graham is passionate about training and development and he discusses IFMA’s new industry framework for advancing your FM career. Mike and Graham also talk about trends in the workplace today, including technological advances and the radical transformations taking place in corporate offices with activity-based work, the shared economy and collaborative spaces. This episode offers inspiration for FM professionals as they take on the important responsibility of both protecting buildings and enabling businesses to attract and retain talent by providing leading edge employee experiences. Finally, in what might be the most epic e

Chris Kelly is Co-Founder and Chief Innovation Officer of Convene, the fastest-growing network of full-service, tech-enabled meeting, event, and flexible workspaces. Mike Petrusky asks Chris about his vision for the future of the built environment and how shared services, spaces and technologies are impacting the world of commercial real estate and office buildings. There is a paradigm shift taking place in workplace infrastructure that is changing how facility management and CRE leaders will need to manage their portfolios to meet the needs of their employees. Chris explains how technology enablement and the shared economy are on a collision course with the largest asset class in the world and that this intersection is reconfiguring how the real estate industry will work. Mike and Chris discover they have a mutual appreciation of talented drummers like Stewart Copeland (which leads to “The Police” version of podcast karaoke) while they offer some great insights and inspiration for workplace innovators everyw

Andrea Sanchez is Executive Director of SparkStory, LLC where she offers consultation, coaching and training to individuals and organizations looking to develop their brand. In December 2018, Mike Petrusky joined Andrea in Houston to broadcast a live webinar called "What’s in it for Me? Addressing the People Side of Change". Mike and Andrea talked about the fact that change is never easy, especially in our rapidly advancing world of work, but with an understanding of people and by focusing on “The Why”, you can make the process better. Andrea shared her thoughts on our human nature, communication, and offered tips to get people on board to be supportive of change. For your condensed listening pleasure, here is an edit of the conversation that will help you to be a workplace innovator in your organization! Connect with Andrea on LinkedIn: https://www.linkedin.com/in/acsanchez/ Download the Full 1-Hour Webinar Recording with Mike & Andrea: https://www.iofficecorp.com/download-webinar-recording-whats-in-it-

Neil Usher is an experienced senior property, workplace, facilities and change management leader who is currently an executive consultant for Unispace and workessence. He is also the author of "The Elemental Workplace" in which he describes “the 12 elements for creating a fantastic workplace for everyone”. Mike Petrusky asks Neil about the latest trends in the workplace and finds out his opinions on the open office debate, the impact of technology, and the importance of workplace experience. Neil argues that workplace is now being taken seriously as a contributor to performance and is a significant part of our organization’s culture, so we must establish “laws of workplace” that we can use as a foundation to build on in our practice. Mike and Neil discuss the origins of the punk rock music scene and agree that we must bring “the spirit of punk” to our work by being fearless about trying new things in our roles as workplace leaders. Connect with Neil on LinkedIn: https://www.linkedin.com/in/neilusher/ Read Nei

Mike Petrusky looks back on some of the best moments from “The Workplace Innovator Podcast” during the past year and gets excited about plans for the show in 2019. This episode features highlights from 2018 with fun “podcast karaoke” memories and inspirational quotes with Terry Tran, Sara Andersen, Brian Collins, Michelle Boolton, Tona Khau, John Parsons, Katy Redmond, Dusty Duistermars, Adam Stoltz, Kate North, Rex Miller, Porschia Parker, Larry Morgan, Thomas Mitchell, and Kay Sargent. Enjoy and Happy New Year! REGISTER for the Next iOFFICE Webinar - “The Ongoing Journey of Change in the Workplace”: https://www.iofficecorp.com/webinar-the-ongoing-journey Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/ Share your thoughts with Mike via email: podcast@iOFFICECORP.com Learn more about iOFFICE’s workplace experience solutions: https://www.iOFFICECORP.com/  

Rebecca Symmank is a Sales Director at iOFFICE, the leading workforce-centric IWMS software and the only 100% SaaS platform designed for workplace leaders. In October 2018, Mike Petrusky joined Rebecca in Houston to broadcast a live webinar called "Make Your Employees Fall In Love with Your Workplace & Dramatically Impact Your Bottom Line". Mike and Rebecca talked about how facility management and corporate real estate professionals can collaborate with HR and IT to use technology and have an impact on workplace expenses using JLL's "3-30-300 rule" as a guide. They also discuss how the iOFFICE platform helps deliver on the promise of enhancing the employee experience by leveraging data from your existing tech stack. For your condensed listening pleasure, here is an edit of the conversation that will help you to be a workplace innovator in your organization! Connect with Rebecca on LinkedIn: https://www.linkedin.com/in/rebecca-symmank/ Download the Full 1-Hour Webinar Recording with Mike & Rebecca: ht

Melissa Marsh is Founder and Executive Director of PLASTARC and Director of Occupant Experience at Savills Studley where she uses social research and people analytics to help clients with their workplace design strategies and real estate decisions. Mike Petrusky asks Melissa about creative problem solving that is possible because of the big data of social analytics and the ability to measure delight with both new technical capabilities and through cognitive research that reveals how our brains are impacted by space. Mike asks Melissa about what we can learn about architecture and workplace from “The Lego Movie” and they discuss employee experience and the consumerization of the workplace that is driving a democratization of decision-making in the built environment. It is an amazing time to be in the world of corporate real estate and Melissa shares her expertise around the models and metrics that put us on the doorstep of the “science of delight”. Connect with Melissa on LinkedIn: https://www.linkedin.com/in/

Ari Kepnes is Director of Market Research at Density, Inc., where he works to uncover the mysteries behind data and how you can harness it to have an impact on your workplace. In November 2018, Mike Petrusky joined Ari in San Francisco to broadcast a live webinar called "The Data-Driven Workplace". Mike and Ari talked about using data when pursuing a balanced approach to both cost savings and optimizing workplace experience. They agree that problems come when the pendulum swings too far one way or the other and that space utilization data can help to provide the right space at the right time when planning real estate and facility operations. For your condensed listening pleasure, here is an edit of the conversation that will help you to be a workplace innovator in your organization! Connect with Ari on LinkedIn: https://www.linkedin.com/in/akepnes/ Learn more about Density: https://www.density.io/ Read Ari’s Article on Work Design Magazine: https://workdesign.com/2018/10/homing-from-work/ Download the Full 1-

Tona Khau, FMP, SFP is a Facilities Specialist for Sno-Isle Libraries in Seattle, WA where she is building a career as an emerging leader in the facilities management industry. Mike Petrusky asks Tona about how she has made FM a career of choice through her experience, training and by earning multiple industry-related credentials. Tona serves on the IFMA Seattle Chapter Board and the UW Advisory Board and she discusses trends in the industry and how workplace professionals have an opportunity to influence the success of their organizations by building a culture of collaboration. Mike and Tona talk about their involvement with IFMA and passing on their passion for FM to the next generation of workplace leaders, so it’s appropriate that this week’s edition of “podcast karaoke” features a song about never giving up on your dreams! Connect with Tona on LinkedIn: https://www.linkedin.com/in/tona-khau-35a74bb7/ Read more about Tona in this UW article: https://www.pce.uw.edu/news-features/articles/growth-industry RE

Michel Theriault is a Strategic Advisor at FM Insight Consulting where he supports the facility management profession through consulting, writing, speaking and training. In October 2018, Mike Petrusky joined Michel in Charlotte, NC for IFMA’s World Workplace to broadcast a live webinar called "Prove Your Value! How FM & CRE Leaders Sell Their Ideas To Create Amazing Workplaces". Mike and Michel talked about how facility managers can successfully make the business case for implementing workplace solutions with strategies for selling ideas to management. They discussed how events like World Workplace offer our FM community essential opportunities for valuable education and collaboration. For your condensed listening pleasure, here is an edit of the conversation that will help you to be a workplace innovator in your organization! Connect with Michel on LinkedIn: https://www.linkedin.com/in/micheltheriault/ Learn more about FM Insight Consulting: http://www.fminsight.com/ Read Michel’s Blog: http://thebuilten

Brian Collins is Senior Manager of Change Management in the Real Estate and Facilities group at Microsoft Corporation in Redmond, WA. Mike Petrusky recently visited the campus to learn more about the plans to build a new, modern workplace that will be one the most connected, sustainable, and accessible places where people can do their best work. Mike asks Brian about his CRE career, which began in Dublin, Ireland, and they discuss the many ways that workplace professionals can influence decisions surrounding the human impact of buildings to improve the way people work and live. At Microsoft, hiring a diverse workforce is a priority and the "Supported Employment Program" has a mission to impact individuals with disabilities while filling roles that are essential to success when managing the campus. Brian shares about Microsoft’s culture of inclusion and collaboration and how the real estate team’s strategies can design spaces and leverage technology to deliver an evolutionary workplace that helps employees be

Terry Tran is Associate Director of Work Environment Integration and Sara Andersen is Director of Real Estate Management at Genentech, a member of the Roche Group, one of the world's leading biotechnology companies. Mike Petrusky recently visited Genentech's corporate campus in South San Francisco to talk about workplace strategy and how Terry and Sara collaborate to create a "cohesive and connected workplace" across the campus and the community. Their unique approach is built around "Neighborhood Work Environments" and is designed with physical, technological and social spaces that enable business units to achieve specific outcomes. Terry and Sara believe that providing flexibility and choice while giving individuals control of their work / life integration are all essential as they seek to impact the employee experience and "liberate the workforce" at Genentech. Mike asks both Terry and Sara about their favorite kinds of music which, of course, leads to another fun episode of "podcast karaoke"! Connect with

Jacob Morgan is a keynote speaker, a three time best-selling author, and a futurist with incredible insight on what organizations must do to win the war for talent in today's fast-moving workplace. Mike Petrusky talks with Jacob about his book, "The Employee Experience Advantage", which focuses on why culture, technology, and physical spaces are key factors in the future of work. Recorded live (and outside) near San Francisco, Jacob and Mike discuss how organizations can “ACE” technology and provide a “CELEBRATED” culture for their employees. With a shared interest in podcasting, Mike and Jacob explore the importance of being a perpetual learner, self-awareness, and bringing your passion with you as you seek to have an impact on the ever-changing workplace of the future. Follow Jacob on LinkedIn: https://www.linkedin.com/in/jacobmorgan8/ Watch Jacob’s TEDx Academy talk: https://youtu.be/7ANNusBBWsg Discover all of Jacob’s content related to the Future of Work: https://thefutureorganization.com/ Listen to Jaco