Workplace Innovator Podcast | Enhancing Your Employee Experience

Melissa Marsh is Founder and Executive Director of PLASTARC and Director of Occupant Experience at Savills Studley where she uses social research and people analytics to help clients with their workplace design strategies and real estate decisions. Mike Petrusky asks Melissa about creative problem solving that is possible because of the big data of social analytics and the ability to measure delight with both new technical capabilities and through cognitive research that reveals how our brains are impacted by space. Mike asks Melissa about what we can learn about architecture and workplace from “The Lego Movie” and they discuss employee experience and the consumerization of the workplace that is driving a democratization of decision-making in the built environment. It is an amazing time to be in the world of corporate real estate and Melissa shares her expertise around the models and metrics that put us on the doorstep of the “science of delight”. Connect with Melissa on LinkedIn: https://www.linkedin.com/in/

Ari Kepnes is Director of Market Research at Density, Inc., where he works to uncover the mysteries behind data and how you can harness it to have an impact on your workplace. In November 2018, Mike Petrusky joined Ari in San Francisco to broadcast a live webinar called "The Data-Driven Workplace". Mike and Ari talked about using data when pursuing a balanced approach to both cost savings and optimizing workplace experience. They agree that problems come when the pendulum swings too far one way or the other and that space utilization data can help to provide the right space at the right time when planning real estate and facility operations. For your condensed listening pleasure, here is an edit of the conversation that will help you to be a workplace innovator in your organization! Connect with Ari on LinkedIn: https://www.linkedin.com/in/akepnes/ Learn more about Density: https://www.density.io/ Read Ari’s Article on Work Design Magazine: https://workdesign.com/2018/10/homing-from-work/ Download the Full 1-

Tona Khau, FMP, SFP is a Facilities Specialist for Sno-Isle Libraries in Seattle, WA where she is building a career as an emerging leader in the facilities management industry. Mike Petrusky asks Tona about how she has made FM a career of choice through her experience, training and by earning multiple industry-related credentials. Tona serves on the IFMA Seattle Chapter Board and the UW Advisory Board and she discusses trends in the industry and how workplace professionals have an opportunity to influence the success of their organizations by building a culture of collaboration. Mike and Tona talk about their involvement with IFMA and passing on their passion for FM to the next generation of workplace leaders, so it’s appropriate that this week’s edition of “podcast karaoke” features a song about never giving up on your dreams! Connect with Tona on LinkedIn: https://www.linkedin.com/in/tona-khau-35a74bb7/ Read more about Tona in this UW article: https://www.pce.uw.edu/news-features/articles/growth-industry RE

Michel Theriault is a Strategic Advisor at FM Insight Consulting where he supports the facility management profession through consulting, writing, speaking and training. In October 2018, Mike Petrusky joined Michel in Charlotte, NC for IFMA’s World Workplace to broadcast a live webinar called "Prove Your Value! How FM & CRE Leaders Sell Their Ideas To Create Amazing Workplaces". Mike and Michel talked about how facility managers can successfully make the business case for implementing workplace solutions with strategies for selling ideas to management. They discussed how events like World Workplace offer our FM community essential opportunities for valuable education and collaboration. For your condensed listening pleasure, here is an edit of the conversation that will help you to be a workplace innovator in your organization! Connect with Michel on LinkedIn: https://www.linkedin.com/in/micheltheriault/ Learn more about FM Insight Consulting: http://www.fminsight.com/ Read Michel’s Blog: http://thebuilten

Brian Collins is Senior Manager of Change Management in the Real Estate and Facilities group at Microsoft Corporation in Redmond, WA. Mike Petrusky recently visited the campus to learn more about the plans to build a new, modern workplace that will be one the most connected, sustainable, and accessible places where people can do their best work. Mike asks Brian about his CRE career, which began in Dublin, Ireland, and they discuss the many ways that workplace professionals can influence decisions surrounding the human impact of buildings to improve the way people work and live. At Microsoft, hiring a diverse workforce is a priority and the "Supported Employment Program" has a mission to impact individuals with disabilities while filling roles that are essential to success when managing the campus. Brian shares about Microsoft’s culture of inclusion and collaboration and how the real estate team’s strategies can design spaces and leverage technology to deliver an evolutionary workplace that helps employees be

Terry Tran is Associate Director of Work Environment Integration and Sara Andersen is Director of Real Estate Management at Genentech, a member of the Roche Group, one of the world's leading biotechnology companies. Mike Petrusky recently visited Genentech's corporate campus in South San Francisco to talk about workplace strategy and how Terry and Sara collaborate to create a "cohesive and connected workplace" across the campus and the community. Their unique approach is built around "Neighborhood Work Environments" and is designed with physical, technological and social spaces that enable business units to achieve specific outcomes. Terry and Sara believe that providing flexibility and choice while giving individuals control of their work / life integration are all essential as they seek to impact the employee experience and "liberate the workforce" at Genentech. Mike asks both Terry and Sara about their favorite kinds of music which, of course, leads to another fun episode of "podcast karaoke"! Connect with

Jacob Morgan is a keynote speaker, a three time best-selling author, and a futurist with incredible insight on what organizations must do to win the war for talent in today's fast-moving workplace. Mike Petrusky talks with Jacob about his book, "The Employee Experience Advantage", which focuses on why culture, technology, and physical spaces are key factors in the future of work. Recorded live (and outside) near San Francisco, Jacob and Mike discuss how organizations can “ACE” technology and provide a “CELEBRATED” culture for their employees. With a shared interest in podcasting, Mike and Jacob explore the importance of being a perpetual learner, self-awareness, and bringing your passion with you as you seek to have an impact on the ever-changing workplace of the future. Follow Jacob on LinkedIn: https://www.linkedin.com/in/jacobmorgan8/ Watch Jacob’s TEDx Academy talk: https://youtu.be/7ANNusBBWsg Discover all of Jacob’s content related to the Future of Work: https://thefutureorganization.com/ Listen to Jaco

Larry Allen Morgan, CFM, SFP, FMP is Director of Facilities Management at SAP in San Ramon, CA where he partners with senior leadership teams to implement workplace programming globally that provides effective and efficient spaces while promoting a common brand and unified corporate culture. Mike Petrusky asks Larry about what it takes to be a workplace leader in today’s world now that FM is seen as a more strategic profession. The key to success, according to Larry, is to create value by applying resources better and “doing the right things instead of doing things right”. Mike and Larry discuss investing in our human capital and the importance of being a lifelong learner through networking and credentials if we hope to be seen as “top talent”. With a more holistic view of the workplace, Larry believes that FM leaders should engage in horizontal thinking across the organization so they are seen as partners with other departments. Mike and Larry both have an interest in music and playing drums, but only one of

Kate Vitasek is an author, educator and architect of the Vested business model for highly collaborative relationships. In September 2018, Mike Petrusky joined Kate in Seattle, WA to broadcast a live webinar called "Strategic Workplace Partnerships, FM Innovation & the Vested Way". Kate is a faculty member at the University of Tennessee where her research and work has led to the publication of six books and has been featured on numerous media outlets such as CNN, Bloomberg, NPR and Fox Business News. Mike and Kate talk about delivering value and innovation in facility management and real estate through “win-win” strategic partnerships. For your condensed listening pleasure, here is an edit of the conversation that will help you to be a workplace innovator in your organization! Connect with Kate on LinkedIn: https://www.linkedin.com/in/katevitasek/ Learn more about the Vested business model: http://www.vestedway.com/ Download the Full 1-Hour Webinar Recording with Mike & Kate: https://www.iofficecorp.c

Steve Todd is Head of Workplace Strategy at Nasdaq in New York City where he leads a team focused on providing productive workspaces that elevate the employee experience. Mike Petrusky asks Steve about approaching workplace experience strategy by first understanding what people at each location need and then developing a plan to help create productive environments for specific business outcomes. As Nasdaq works towards a consolidation of their five current NY locations into one HQ at Times Square, Steve must look to the vision of leadership to understand how to build in flexibility around space and technologies that will provide the services needed in the future. Mike and Steve agree about the importance of finding collaboration opportunities through a trusted network of colleagues and like-minded professionals to meet the needs of the workplace. To that end, Steve founded the “Open Sourced Workplace” to deliver curated content that offers data points and information that is tailored to the specific needs of

Katy Redmond is National Director, JLL Technology Solutions where she helps align people, processes and technology with her client's overarching business strategies using innovative workplace management solutions. Mike Petrusky visits the JLL office in Washington, D.C. and asks Katy about the latest workplace technologies and trends impacting the future of work. Katy shares her journey as a woman in the world of real estate and technology and describes her passion for helping other workplace leaders recognize the opportunities available while navigating these career paths. Mike and Katy discuss the need to always be teachable and the power of continuing education and networking at industry communities like IFMA and CoreNet Global. They talk about data management strategies and the practical application of AI, IoT, and other workplace technologies when seeking to deliver data-driven decisions in our organizations. Mike and Katy share a love of music and they celebrate the latest, energetic song by a well-known

Leigh Stringer, LEED AP, is an author, a researcher, and a workplace strategy expert for EYP. In August 2018, Mike Petrusky visited Leigh at the EYP office in Washington, D.C. to broadcast a live webinar called "The Next Generation of Healthy Workplaces: Coworking, Biophilia and Working Outdoors". Leigh shared her experiences and research around L.L. Bean’s “Be an Outsider” at work initiative where outdoor coworking spaces were set up in cities across the country. She also discussed the latest trends in biophilia and healthy workspaces. For your condensed listening pleasure, here is an edit of the conversation that will help you to be a workplace innovator in your organization! Connect with Leigh on LinkedIn: https://www.linkedin.com/in/leighstringer/ Learn more about L.L. Bean’s “Be an Outsider” research: www.beanoutsideratwork.com Download the Full 1-Hour Webinar Recording with Mike & Leigh: https://www.iofficecorp.com/download-webinar-recording-the-next-generation-of-healthy-workplaces REGISTER for th

Michael DeLacey is Principal and CEO of Microdesk, an Architecture, Engineering, Construction and Operations & Maintenance industry consultancy, with decades of experience in integrating technology into the built environment. Mike Petrusky asks Michael to share his vision on how technology is impacting the lifecycle of buildings today and what we might see in the future. Microdesk strives to educate about how workplace leaders can help integrate tech into workflows to get better results and Michael explains how BIM processes and the data available in these models can help leaders draw metrics and improve ROI. Mike and Michael discuss the importance of collaboration from the earliest stages of a project and how changing understanding and encouraging involvement with CRE, FM, and operations can improve efficiencies. Mike asks Michael for his thoughts on how tech tools like VR, AR, and AI are having a significant impact on the design process as well as in operations and maintenance. Connect with Michael on L

René Jackson is Regional Manager of Real Estate and Facilities at Ciena Corporation in Silicon Valley, CA. Mike Petrusky asks René about her FM story and the support she has received throughout her journey from the IFMA community. René shares an inspirational quote about goal setting and discusses how anticipating employees’ needs is essential to creating great experiences and workplace satisfaction. Mike and René talk about the integration of technology and real estate as Ciena moves forward with testing a new workplace strategy to create better environments for different employee activities. It is an exciting time of change in the workplace, so René and Mike celebrate the value of FM voices being heard and they’ll put a smile on your face with their “podcast karaoke” version of a 70’s disco classic! Connect with René on LinkedIn: https://www.linkedin.com/in/René-jackson-b57b01/ Find Your Local IFMA Chapter: https://www.ifma.org/membership/membership-benefits/local-chapter-benefits Sign up for the next iOFF

Mike Petrusky, host of the Workplace Innovator Podcast, shares an update on the show now having twenty interviews in the books! As we get ready for a busy fall season, Mike asks the audience for feedback and offers ideas for finding inspiration by connecting with our community of workplace leaders at upcoming industry events. Reflecting on his recent interviews and looking ahead to plans for the future, Mike tells a story about our need to balance new, innovative pursuits, while also maintaining existing assets and caring for the built environment. Facility management and corporate real estate professionals are encouraged to seek personal connections and collaboration opportunities with our industry's experts to be a workplace innovator! Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/ REGISTER for the Next LIVE Webinar with Leigh Stringer: https://www.iofficecorp.com/webinar-the-next-generation-of-healthy-workplaces Listen to the Freakonomics Radio episode "In Praise of Maintenance":

Kate North is Vice President of Workplace Innovation at Colliers International and the Global Chair of the Workplace Evolutionaries at IFMA where she is helping to build a community of practitioners, strategists and innovators that strive to “be the change” in the workplace. Mike Petrusky asks Kate to share her background story and passion for finding the connection between design and how it impacts people. Believing that workplace is a tool for transformational change, Kate encourages senior leaders to think about the workplace as a tool to attract, retain, and engage the people in their organizations. Kate and Mike agree that having a holistic view of the workplace is essential as we must be willing to step out of our comfort zone and seek to collaborate across disciplines to drive innovation. They discuss the plans for the Workplace Evolutionaries community at IFMA’s World Workplace 2018 and give us a preview of the excitement, education (and singing) that will take place in Charlotte this October! Connect

Adi Gaskell is an innovation thinker, a writer and consultant based in London, England where he contributes to some of the biggest online media platforms including Forbes, the Huffington Post, and the BBC. Mike Petrusky asks Adi about some of the recent articles he has published covering the latest trends in the world of work on his website called "The Horizons Tracker". Adi says the workplace is being reshaped by technology and evolving social trends making this a fascinating time to explore the impact of coworking, the gig economy, and big data. Mike and Adi agree about the importance of understanding people and they offer some creative inspiration and give practical advice on how to be a “Workplace Innovator”. A prolific writer, Adi shares his thoughts on learning from failures and offers valuable research about what it takes to increase collaboration at work while Mike jokes about the unfair advantages of speaking with a British accent! Connect with Adi on LinkedIn: https://www.linkedin.com/in/adigaskell/

Peter Ankerstjerne, MBA, COP, FRICS, IFMA Fellow serves as the 2nd Vice Chair on IFMA's newly elected board of directors. In July 2018, Mike Petrusky joined Peter at the IFMA HQ Offices in Houston, TX to broadcast a live webinar called "A Roadmap to How FMs Can Deliver ROI through Workplace Experience". Peter provided information based on research from Tim Oldman at Leesman and Kate Lister of the Workplace Evolutionaries, among others. For your condensed listening pleasure, here is yet another fast-moving conversation that will help you to be a workplace innovator in your organization! Connect with Peter on LinkedIn: https://www.linkedin.com/in/peter-ankerstjerne-1aa9121/ Watch the Facebook LIVE Pre-show Video with Mike & Peter: https://www.facebook.com/InternationalFacilityManagementAssociation/videos/2046716372027559/ Download the Full 1-Hour Webinar Recording with Mike & Peter: https://www.iofficecorp.com/download-webinar-recording-a-fm-roadmap REGISTER for the Next LIVE Webinar with Leigh String

Porschia Parker CPC, ELI-MP is Founder and CEO of the Millennial Performance Institute and Fly High Coaching in Atlanta, GA. She is a Certified Professional Coach, a Myers-Briggs Type Indicator Certified Practitioner, and an Energy Leadership Index Master Practitioner. Mike Petrusky asks Porschia about how the generations are working together and the many ways that technology is impacting engagement in the workplace. Porschia says that getting all generations on the same page is essential and the need for respect, communication, and finding common ground as human beings is most important for reaching our goals. Porschia shares her expertise about improving the performance of millennials and how workplace leaders can help understand the differences in the generations to better manage their workforce. Mike & Porschia talk about motivational quotes and find inspiration in all types of music, but find a special connection with their appreciation of jazz! Connect with Porschia on LinkedIn: https://www.linkedin

John Parsons, CFM is the Director of Workplace Experience at 23andMe and a long-time member of IFMA and contributor to our FM community. Mike Petrusky asks John about his perspective on the workplace revolution and how facility leaders can create experiences that enable employees to do their best work by delivering concierge-like services that encourage innovation. John shares how he works to facilitate and communicate the mission at his company with a belief that mentoring and training using face-to-face interaction is essential. Understanding our human "DNA" and that people need a sense of place at this stage of the company's growth, John talks of the value of being together in a new corporate headquarters is essential to their success. He is passionate about helping the next generation of emerging professionals and he offers his FM story as inspiration for taking advantage of opportunities as they arise and how unplanned events and changes can offer the key to develop and advance your career. Mike and John