Helpdesk Nightmares

EPISODE 111: Corona-What?Mark and Dave talk about what's happening with COVID-19 and how it affects helpdesk and support folks. Lots of remote workers and VPN and Remote Connection issues!Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.comFind our new D&D podcast IDK D&D at www.idkdandd.com or wherever podcasts are found.FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

EPISODE 110: LEAP YEAR FIASCOSWhat happens when you don't prep your systems for the eventuality (every 4 years) of a February 29th? Yeah.Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.comFind our new D&D podcast IDK D&D at www.idkdandd.com or wherever podcasts are found.FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

EPISODE 109: PATIENCE, YOUNG PADEWANA demanding, and uncooperative, helpdesk requester puts ThePoutineSystem's patience to the test.Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.comFind our new D&D podcast IDK D&D at www.idkdandd.com or wherever podcasts are found.FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

EPISODE 108: HUB UPON HUBA user submits a ticket reporting a slow computer. What turns out to be the problem? Hub upon hub upon hub for USBs all connected at the same time.Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.comFind our new D&D podcast IDK D&D at www.idkdandd.com or wherever podcasts are found.FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

Episode 107: Read the Error MessageDuring a Microsoft Exchange migration, mkaibear's team had to include "If you see a message telling you to restart Outlook, please restart outlook" in an email memo. I know right?Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.comFind our new D&D podcast IDK D&D at www.idkdandd.com or wherever podcasts are found.FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

Episode 106: The IT PlumberSometimes in tech, we have to do work that's outside of our... actual scope of work. Like plumbing!Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.comFind our new D&D podcast IDK D&D at www.idkdandd.com or wherever podcasts are found.FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

Episode 105: Clueless in CyberspaceHave you ever had a user who didn't know what an exclamation point was? Yeah. It's that bad.Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.comFind our new D&D podcast IDK D&D at www.idkdandd.com or wherever podcasts are found.FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

Episode 104: Can't Make This UpSometimes there are support calls that are just so wild... you can't make that shiz up. This is one of those episodes. This is also our last hour-long episode. More info on that to come!Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.comFind our new D&D podcast IDK D&D at www.idkdandd.com or wherever podcasts are found.FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

Episode 103: Last Minute NonsenseMark, Cody and Dave talk about last-minute requests that don't actually make sense.Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.comFind our new D&D podcast IDK D&D at www.idkdandd.com or wherever podcasts are found.FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

Episode 102: 2020Mark talks about the new year, Y2k and Y2038!Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.comFind our new D&D podcast IDK D&D at www.idkdandd.com or wherever podcasts are found.LINKShttps://time.com/5752129/y2k-bug-history/https://junkee.com/y2k-bug-1999-hoax/192228FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

Episode 101: (Belated) Xmas!Mark-only episode - we talk Xmas Poems (Reddits), Yahoo Answers, This Week in Tech!Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.comFind our new D&D podcast IDK D&D at www.idkdandd.com or wherever podcasts are found.FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

Episode 100: You Done Messed Up!We did it! 100 Episodes of Helpdesk Nightmares! Mark, Cody and Dave talk about users who done messed up.Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.comFind our new D&D podcast IDK D&D at www.idkdandd.com or wherever podcasts are found.FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

Episode 98: Black FridayA few days late, but the boys talk about Black Friday on this special holiday edition and Episode 100-Eve of Helpdesk Nightmares!Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.comFind our new D&D podcast IDK D&D at www.idkdandd.com or wherever podcasts are found.FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

Episode 97: I Shouldn't Be AliveMark, Cody and Dave talk about stories where we technically shouldn't be alive still. A guy in Australia decided the best way to disconnect a UPS from a live 240v electrical source was to cut the cable. And so forth.Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.comFind our new D&D podcast IDK D&D at www.idkdandd.com or wherever podcasts are found.FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

Episode 96: Not Enough InformationMark, Cody and Dave talk about users who submit tickets with nowhere near enough information. And times when we've done the same.Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.comFIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

Episode 95: Off and On AgainThis was one of our very first topics that Mark did alone. Now with the whole gang, we talk about instances where the age-old question should be asked: Have you tried turning it off and on again?Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.comFIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

IDK DND: Part 2DM: MarkPlayers: Cody (Cog), Austin (Conky), Dave (Dave)Mark has never DM'd, Cody has never played, Austin has never played, Dave has played a bit.This is D&D 5e very loosely based on those rules, and played however Mark feels like it. We're figuring it out as we go.On this adventure, Cog, Conky and Dave head away from the farm (they now know the name of and who they were fighting) and toward the motel. What will await them there? Visit www.helpdesknightmares.com for this episode and the episodes of... the actual show.Music from https://filmmusic.io"Heroic Age" by Kevin MacLeod (https://incompetech.com)License: CC BY (http://creativecommons.org/licenses/by/4.0/)

Episode 94: Thomas EdisonMark and Cody sans Dave this week talk about our boy Tommy Edison. We don't deep dive into how he may or may not have stolen many of the inventions he patented (allegedly). Maybe next time. If you're a patron you can hear us (and watch us) do a personality quiz!Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.comFIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

IDK DND: Part 1DM: MarkPlayers: Cody (Cog), Austin (Conky), Dave (Dave)Mark has never DM'd, Cody has never played, Austin has never played, Dave has played a bit.This is D&D 5e very loosely based on those rules, and played however Mark feels like it. We're figuring it out as we go.On this adventure, Cog, Conky and Dave get a feel for gameplay, and do the first part of a two-part adventure. Riding around in one of Cog's junker vehicles (based exactly on Cody's IRL vehicle situation) the car breaks down and they have to head either toward a motel ahead of them or a farm behind them.Visit www.helpdesknightmares.com for this episode and the episodes of... the actual show.Music from https://filmmusic.io"Heroic Age" by Kevin MacLeod (https://incompetech.com) "Sneaky Adventure" by Kevin MacLeod (https://incompetech.com) "Stoneworld Battle" by Kevin MacLeod (https://incompetech.com) "Sad Trio" by Kevin MacLeod (https://incompetech.com) License: CC BY (http://creativecommons.org/licenses/by/4.0/)

Episode 93: Halloween!Mark, Cody and Dave talk Halloween! Our second Halloween on HDN!FIND US ONLINEHave a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.comTwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.