Helpdesk Nightmares

EPISODE 130: It's Not Your Alarm, ManWe talk about a few different alarm/beeping issues this week. It's not what you think.Have a helpdesk nightmare to share? Send it to us at helpdesknightmares@gmail.com or call us at (202) 798-HELP to leave us a message. Maybe it'll make it on the show!FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comSome background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

EPISODE 129: Kids, Don't Eat BatteriesYou need to get those batteries coated in something that tastes nasty so kids stop putting them in their mouths and eating them. Apparently.Have a helpdesk nightmare to share? Send it to us at helpdesknightmares@gmail.com or call us at (202) 798-HELP to leave us a message. Maybe it'll make it on the show!FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comSome background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

EPISODE 128: Can We Skip Those Steps?Yes, it sucks to have to do all the troubleshooting steps. But no, there's a reason we do not skip them.Have a helpdesk nightmare to share? Send it to us at helpdesknightmares@gmail.com or call us at (202) 798-HELP to leave us a message. Maybe it'll make it on the show!FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comSome background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

EPISODE 127: CraigbotCraigbot: it's supposed to just work. Unless it doesn't. We do our usual shenanigans complete with 2/4 of us blue screening during recording.Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.com or call us at (202) 798-HELP to leave us a message. Maybe it'll make it on the show!FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comSome background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

EPISODE 126: Caution: Exploding Hard DrivesSome IT guys connected to a warehouse/manufacturing facility get to have lots of fun exploding hard drives to erase the data. Jealous.Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.com or call us at (202) 798-HELP to leave us a message. Maybe it'll make it on the show!FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comSome background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

EPISODE 125: There's No Paper On Our EndWhen told a printer has a paper jam, a user asks "Oh - is that on our end or on yours?" I'm sorry... what?Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.com or call us at (202) 798-HELP to leave us a message. Maybe it'll make it on the show!FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comSome background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

EPISODE 124: That's Because It's a ScreenshotA user can't get a program to open on the desktop. When remoting in, turns out he's trying to click on the icon in a screenshot.Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.com or call us at (202) 798-HELP to leave us a message. Maybe it'll make it on the show!FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comSome background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

EPISODE 123: One of the Good OnesNot all helpdesk tickets or issues are nightmares. Sometimes it's just a good day!Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.com or call us at (202) 798-HELP to leave us a message. Maybe it'll make it on the show!FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comOur Patreon is taking a break. If you're a current patron, you won't be charged for the foreseeable future. But the page isn't taking on new patrons right now.Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

EPISODE 122: 10 Plagues of EgyptSometimes there's flies in the office. And it's a real mess.Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.com or call us at (202) 798-HELP to leave us a message. Maybe it'll make it on the show!FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

EPISODE 121: Black Wall Street (Halfway Podcast)This week's crossover is the story of Black Wall Street and the massacre of hundreds of black Tulsans by white racists in 1921. Find Halfway Podcast at www.halfwaynetwork.com Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.com or call us at (202) 798-HELP to leave us a message. Maybe it'll make it on the show!FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

EPISODE 120: I Didn't Touch AnythingWhen somebody says they didn't touch anything.... and the configuration is completely opposite of the way you left it... that might not be true.Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.com or call us at (202) 798-HELP to leave us a message. Maybe it'll make it on the show!FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

EPISODE 119: One-Button SolutionSometimes marketing is confusing for users. And you get to make a "one-button solution" that's not at all what it seems.Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.com or call us at (202) 798-HELP to leave us a message. Maybe it'll make it on the show!FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

EPISODE 118: It Says LockedSometimes, locked doesn't mean what you think it does...Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.com or call us at (202) 798-HELP to leave us a message. Maybe it'll make it on the show!FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

EPISODE 115: Outlook WitchWhen you issue ID cards for work-from-home users, but instead of using them... they try to hold up their driver's license to the keyboard to authenticate. /r/talesfromtechsupportHave a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.comFind our new D&D podcast IDK D&D at www.idkdandd.com or wherever podcasts are found.FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

EPISODE 116: Hello, Wrong NumberMark (and later, Cody) reads and talks about some fun Reddits on r/talesfromtechsupport. One is a throwback to Southpark, one is how to confuse Indiana with India, and a classic "why can't you help me print" scenario.Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.comFind our new D&D podcast IDK D&D at www.idkdandd.com or wherever podcasts are found.FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

EPISODE 115: Outlook WitchThis one is a Mark-only episode. We end up with 2 main reddit topics - PSoD and Outlook.Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.comFind our new D&D podcast IDK D&D at www.idkdandd.com or wherever podcasts are found.FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

EPISODE 114: Loose-Format CoronaMark, Cody and Dave go loose-format this week and talk about Mark having the novel coronavirus, the best video games, and more!Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.comFind our new D&D podcast IDK D&D at www.idkdandd.com or wherever podcasts are found.FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

EPISODE 113: Apple & Google & Contact TracingMark, Cody and Dave talk about Apple & Google's plans to help address contact tracing related to COVID19. Good idea? Bad idea? Too big brother?Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.comFind our new D&D podcast IDK D&D at www.idkdandd.com or wherever podcasts are found.FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

EPISODE 112: Do I Just Press Continue?You know when you walk a user through correctly configuring an entire system... and they press continue? On reformatting that system?Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.comFind our new D&D podcast IDK D&D at www.idkdandd.com or wherever podcasts are found.FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

CROSSOVER: Triangle Shirtwaist FireIn the early 1900s, a shirtwaist factory caught on fire. In just a few minutes, over 100 young women would be dead. Ant it was all completely avoidable.The Halfway Podcast is now live on the Halfway Network. You can find all the episodes there and a new one every week. It's a Dark History show - so not just true crime and murder but all kinds of dark history.Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.comFind our new D&D podcast IDK D&D at www.idkdandd.com or wherever podcasts are found.FIND US ONLINETwitter: @helpdesknightInstagram: @helpdesknightmaresWebsite: https://www.helpdesknightmares.com and https://www.halfwaynetwork.comJoin our patreon at http://patreon.com/helpdesknightmares at any level to get the episode at least 2 days early and other bonuses!Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.