Helpdesk Nightmares

Mark and Cody talk VoIP. We're about to switch phone providers from a local PBX server to a hosted VoIP, so we talk about what that's like, what VoIP is, and our experience (headaches) navigating it. Episode 71: VoIP FIND US ONLINE Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.com Twitter: @helpdesknight Instagram: @helpdesknightmares Website: https://www.helpdesknightmares.com and https://www.halfwaynetwork.com Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

Mark and Cody chat about how 1803 is STILL a pain in the butt update for our CMS. Plus what is Cody's favorite ice cream? What was the secret item hidden in the live feed for the past several weeks? Find all that and more on Episode 70. Episode 70: 1803 FIND US ONLINE Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.com Twitter: @helpdesknight Instagram: @helpdesknightmares Website: https://www.helpdesknightmares.com and https://www.halfwaynetwork.com Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

Everyone (important) from Halfway Network joins us on a special 69th Episode of Helpdesk Nightmares! We bullshit and have some good Christian fun (without Khayman). Episode 69: Sixty Nine with Halfway Network https://www.reddit.com/r/talesfromtechsupport/comments/3l2uw3/i_find_that_password_offensive/ https://www.reddit.com/r/talesfromtechsupport/comments/3053ut/the_network_printer_name_is_offensive/ https://www.reddit.com/r/talesfromtechsupport/comments/343eof/what_should_we_call_you_then/ FIND US ONLINE Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.com Twitter: @helpdesknight Instagram: @helpdesknightmares Website: https://www.helpdesknightmares.com and https://www.halfwaynetwork.com Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

What do you mean? We talked about vague tickets before, but this week Mark and Cody talk about tickets that use specific words, those words just don't actually mean what you think they do. "Wipe" the server does not, in IT settings, mean clean the physical metal box. Episode 68: What Do You Mean? https://www.reddit.com/r/talesfromtechsupport/comments/b6ikq4/dont_submit_tickets_with_dual_meanings/ https://www.reddit.com/r/talesfromtechsupport/comments/b6g3ew/computer_doesnt_turn_on/ https://www.reddit.com/r/talesfromtechsupport/comments/964uk3/short_and_sweet_instructions/ FIND US ONLINE Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.com Twitter: @helpdesknight Instagram: @helpdesknightmares Website: https://www.helpdesknightmares.com and https://www.halfwaynetwork.com Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

Mark and Cody talk Wireless Fidelity. No, that's not what Wi-Fi stands for. People just think it is. Episode 67: Wireless Fidelity https://www.reddit.com/r/talesfromtechsupport/comments/bbnigj/we_do_not_want_to_pay_for_new_wifi_access_points/ https://www.reddit.com/r/talesfromtechsupport/comments/b5b1ff/no_wifi_no_really/ https://www.reddit.com/r/talesfromtechsupport/comments/bc1vtg/whats_wifi/ https://www.reddit.com/r/talesfromtechsupport/comments/aae2cl/wifi_madness/ https://www.webopedia.com/DidYouKnow/Computer_Science/wifi_explained.asp FIND US ONLINE Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.com Twitter: @helpdesknight Instagram: @helpdesknightmares Website: https://www.helpdesknightmares.com and https://www.halfwaynetwork.com Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

Episode 66: Codyerday 2 On this special Codyerday Mark has BIG NEWS!! We do our Yahoo Answers, a This Week in Tech History, talk about the new Chromium powered Microsoft browser, and more! https://www.forbes.com/sites/leemathews/2019/04/08/microsoft-invites-you-to-take-the-all-new-edge-web-browser-for-a-test-drive/ FIND US ONLINE Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.com Twitter: @helpdesknight and @halfwaytttpod Instagram: @helpdesknightmares Website: https://www.helpdesknightmares.com and https://www.halfwaynetwork.com Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.

Jay and Chad of Halfway to Thundertown join Mark this week to talk about, among many, many other things, the importance of backups to... well.... everyone. Episode 65: Backup (w/Halfway to Thundertown) https://www.reddit.com/r/talesfromtechsupport/comments/azurfm/i_lost_my_flash_drive_can_you_recover_the_files/ https://www.reddit.com/r/talesfromtechsupport/comments/avwqwu/please_delete_my_departments_folder/ https://www.reddit.com/r/talesfromtechsupport/comments/9dn126/sorry_you_lost_your_data/ FIND US ONLINE Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.com Twitter: @helpdesknight and @halfwaytttpod Instagram: @helpdesknightmares and @halfwaytothundertownpodcast Website: https://www.helpdesknightmares.com and https://www.halfwaynetwork.com Find **Halfway to Thundertown **wherever you get podcasts, and on www.halfwaynetwork.com Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.