Helpdesk Nightmares

What do you mean? We talked about vague tickets before, but this week Mark and Cody talk about tickets that use specific words, those words just don't actually mean what you think they do. "Wipe" the server does not, in IT settings, mean clean the physical metal box. Episode 68: What Do You Mean? https://www.reddit.com/r/talesfromtechsupport/comments/b6ikq4/dont_submit_tickets_with_dual_meanings/ https://www.reddit.com/r/talesfromtechsupport/comments/b6g3ew/computer_doesnt_turn_on/ https://www.reddit.com/r/talesfromtechsupport/comments/964uk3/short_and_sweet_instructions/ FIND US ONLINE Have a helpdesk nightmare to share? Send it to us at support@helpdesknightmares.com Twitter: @helpdesknight Instagram: @helpdesknightmares Website: https://www.helpdesknightmares.com and https://www.halfwaynetwork.com Some background music used via creative commons license: http://www.orangefreesounds.com/ All other music is licensed or available by public domain.