Ai In Action

Today's guest is Stuart Birnie, Director - Operational Excellence Lead at Pulsar. Founded in 2024, Pulsar are a people first ServiceNow Consultancy with a single mission: to create amazing experiences for their clients through the ServiceNow platform enhanced with the latest AI technology, allowing for effective transformation and benefits realization. Pulsar was founded to provide meticulously tailored offerings to deliver enterprise value at pace, creating happy customers and employees for all our engagements. Stuart has led and delivered technology projects and worked in risk and resilience for nearly 25 years. He has proven experience delivering large and complex transformations at companies such as EY, Whyaye and PwC. He also has extensive experience in system selection, project assurance, risk management and operational resilience. Stuart has built an excellent reputation for his risk and resilience expertise both in the market and with ServiceNow. In the episode, Stuart discusses: His career journey in

Today's guest is Daniel Saks, CEO and Co-Founder at Landbase. Founded in 2023, Landbase combines leading Agentic AI with human expertise to intelligently automate your Go-to-market, powered by GTM-1 Omni. With decades of experience in sales, product and Machine Learning, their team is uniquely equipped to leverage the latest in AI advancements and provide innovative solutions that help intelligently automate go-to-market workflows and grow your business. Prior to Landbase, Daniel was the co-founder and co-CEO of unicorn company AppDirect, the leading subscription commerce platform for selling technology services. Daniel was named to Forbes 30 Under 30 list, has been recognized by Goldman Sachs as one of the most exceptional entrepreneurs and is a frequent speaker at prominent industry conferences including Web Summit, CogX, CeBIT and MWC. He also advises Fortune 500 executives on software distribution and cloud strategies. In this episode, Daniel talks about: How his family business roots inspired SaaS and AI

Today's guest is Shubham Shrivastava, Head of Machine Learning at Kodiak. Founded in 2018, Kodiak is the trusted world leader in autonomous ground transportation committed to a safer and more efficient future for all. Through the endless demands of a world in constant motion, Kodiak helps you get the job done. With purpose-built solutions to power autonomous movement in any environment, Kodiak make sure their partners save time, run clean and keep safe. Shubham is a passionate and innovative leader in the field of machine learning and computer vision, with a focus on 3D perception and autonomous vehicles. As the Head of ML at Kodiak, he is building the world's safest driver, using his extensive experience and skills in developing and deploying vision-centric 3D perception solutions. Previously, Shubham has led a team of talented researchers at Ford Autonomy, where he created an end-to-end 3D Perception stack for Ford L2+ vehicles, and a scalable cloud-based ML framework for all ML tasks within Ford. In this e

Today's guest is Michael O’Neil, Founder and CEO at Get Well. At age 28, Michael underwent surgery and chemotherapy to treat his non-Hodgkin’s lymphoma. While his clinical treatment was excellent, he often felt that his care was being done to him rather than with him. During treatment, Michael spent a lot of time waiting and wondering, a state that fueled his desire to change the status quo so that others would not have to go through a similar experience. After his recovery, Michael made it his mission to help people feel more connected to their care. Michael founded Get Well in 2000 and today, his mission lives on. Annually, Get Well serve more than 10 million patients at over 1,000 hospitals and clinical partner sites, using longitudinal data analytics to better serve patients and clinicians. Now part of SAIGroup, Get Well is redefining digital patient-centered engagement by putting patients in control of their healthcare, inside as well as outside the hospital. Get Well combines advanced AI navigation with

Today's guest is Slesha Fadte, Software Development Manager - Information Security at Amazon. At Amazon, Slesha's team's devotion to crafting secure software solutions is grounded in agility and precision. Leading the third-party security and compliance teams, Slesha and the team have constructed a robust framework adept at tackling the complex challenges of information security. The strategies developed resonate with their broad user base, signifying their commitment to excellence. Building on her tenure as a Senior Solution Architect, Slesha has honed a proficiency in creating resilient architectures, safeguarding client interests with tailored solutions. This expertise is a testament to continuous growth in the ever-evolving tech security landscape, demonstrating a steadfast dedication to enhancing their service offerings and customer trust. In the episode, Slesha talks about: Her journey to Software manager at Amazon, specializing in secure solutions, Her ServiceNow journey since 2014, working across mult

Today's guest is Mireille Estephan, CTO and Trevor Moore, Director of Technology at Ardent. Founded in 2006, Ardent has served their country by delivering award-winning security and defense technology solutions. Their clients'​ missions range from medical evacuation in overseas theaters to border protection to port security. Specialized in large-scale situational awareness, geographic visualization, cloud and information sharing technologies, clients trust Ardent to guarantee quality, reliability and responsiveness. Mireille leads the company’s technology strategy, innovation and determines technological advancements. She has over 20 years of experience in the tech industry specializing in software solutions, cloud architecture, data platforms, machine learning and AI. Trevor brings his expertise as a technical leader with hands-on and management experience in hardware, software and data science. Together with their team, Ardent are on a mission to deliver top-notch solutions to their customers’ most difficul

Today's guest is Arun Sondhi, Global Head of ServiceNow Business at Globant. Founded in 2003, Globant are a digitally native company that are passionate about the way tech can change industries, experiences and lives. That’s why, for the last 20+ years, Globant have been dedicated to creating digital products that consumers love. The company's platforms enhance digital transformation, from using tech to make organizations and their cultures more human, to applying AI to reinvent how software is coded and tested. Globant help clients leverage the full potential of the ServiceNow platform, helping them drive the efficiency, agility and innovation that will unlock new levels of growth and performance. They work with clients to fully utilize ServiceNow’s robust out-of-the-box capabilities, as well as extend its functionality through customization and configuration, to meet specific business needs and goals across IT, HR, customer experience, creative and beyond. In the episode, Arun talks about: His 20+ year jour

Today's guest is Darren Spurgeon, Chief Technology Officer at Torchlight AI. In a turbulent world, Torchlight leads the charge in harnessing technology to identify risk, prevent conflict and foster stability. Their mission is to promote global stability and protect global commerce by predicting risk activities. A fusion of human experience and advanced technology empowers them to offer the most precise intelligence. Torchlight's solutions extend far beyond data analysis; they offer foresight to shape the future. Darren is a decisive and collaborative leader with an extensive record of delivering measurable value to companies of any size across a multitude of industries. He is a trusted advisor to multiple CXOs with an executive presence, helping to drive both business and IT strategy, overcome obstacles, and move the organization forward. Darren is also experienced in building high-performing teams, taking a hands-on approach to growing talent by developing quality core values and leading by example. In this

Today's guest is Patrick Wilson, Director of Software Engineering at ServiceNow. Inside and outside their organizations, ServiceNow's customers trust a single, AI enabled-platform to free people to do their best work. This AI platform offers apps that can predict issues, automate processes and create time for innovation. 85% of the Fortune 500® have modernized their technology with the ServiceNow platform. In the episode, Patrick talks about: His career journey to leading ServiceNow's dev team, How Developer Enablement modernizes ServiceNow's scripting and development tools, ServiceNow’s SDK to enable local, code-based app development, ServiceNow IDE’s cloud-based, integrated and accessible development environment, ServiceNow's AI code assist tool boosts development efficiency, How ServiceNow integrates pro code with no-code tools effectively, Making ServiceNow accessible for JavaScript developers, Possibilities of integrating generative AI into ServiceNow products, How to reach out to the ServiceNow communit

Today's guest is Patrick Elder, Director of Data and AI, Centre of Excellence at ECS. Founded in 1993, ECS is a leading provider of solutions in science, engineering and advanced technologies, including cloud, cybersecurity, AI, data and enterprise transformation solutions. The company takes pride in serving the military, federal civilian and commercial clients with a collaborative, customer-first approach to solving critical and complex challenges. At ECS, they invest in the people, processes and technologies to help their customers achieve data readiness. The ECS Data and AI Center of Excellence is their hub for thought leadership, training, and innovation. The CoE ensures the responsible research, development and application of artificial intelligence towards public safety, security and prosperity. Whatever your mission, ECS has the data, AI and ML experts to help achieve your organization’s goals. In this episode, Patrick discusses: His journey from programming basics to leading data strategy at ECS,

Today's guest is Aly Skidmore, ServiceNow Platform Owner at abrdn. Founded in 1825, abrdn is a global investment company that helps clients and customers plan, save and invest for the future. They are structured around three businesses - Investments, Adviser and Interactive Investor - each focused on the changing needs of their clients.  The company's focus on four key strategic priorities - Asia, Sustainability, Alternatives, UK savings and wealth - enables them to meet the needs of clients across a range of markets. Aly is an energetic and creative ITIL 4 certified managing practitioner with extensive and varied experience in the implementation, running and ongoing transformation of IT services, enterprise service management toolsets and platforms. As a Platform owner and product lead, she is responsible for all aspects of the platform lifecycle for ITSM, SPM, SAM, ITOM and Event Management.She is currently leading the delivery of a two year strategic roadmap of platform growth and maturity across ITOM, AIO

Today's guest is Yaniv Shimoni, Co-Founder at Take2 AI. Founded in 2021, Take2 AI is an AI-Powered job simulation platform for sales recruiting and training. Take2 AI helps companies generate tailor-made simulations of real-world sales scenarios that vet job applicants for skills, behavioral attributes and culture fit. By leveraging generative AI, they recreate company and role specific sales scenarios that not only provide high-signal performance data to employers, but also immerse job applicants in the role, leading to fewer miss-hires and reduced short-term attrition. In this episode, Yaniv discusses: His journey to co-founding Take2 AI, Providing AI-powered job simulations for sales recruiting success, Automating sales hiring using LLMs to reduce churn, How Take2 reduces attrition and improves sales hiring, An insight into the team and working culture at Take2, Shifting to a scalable, self-managed product with customizable simulations, Opportunities to join a top team with cutting-edge AI and impact T

Today's guest is Dallas Blattner, Senior Director, ServiceNow Practice at CRI Advantage. Founded in 1988, CRI Advantage is an industry-leading IT services provider with over three decades of experience serving federal, state and local government agencies and commercial clients. They help customers achieve business-driven digital transformation through their featured product suite., assisting you in eliminating tedious IT processes and maximizing the full potential of your technology. Dallas is a highly innovative Senior ServiceNow Delivery Director with over ten years of professional experience. He is a Subject Matter Expert regarding ServiceNow Product Suites, Applications and Modules, government, SLED and commercial subcontracts, especially within Information Technology and Service activities and the Federal Acquisition Regulations. Dallas is policy-driven and team-spirited with a talent for problem solving and strategic thinking. In the episode, Dallas discusses: His unconventional IT journey leading t

Today's guest is Eddie Kirkland, Principal Data Scientist at ICF. Founded in 1969, ICF is a global advisory and technology services provider that combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change and shape the future. Through deep domain expertise and cutting-edge digital services, the team at ICF are helping clients contribute to a healthier planet, create more resilient and equitable communities, and support and grow economic development. Eddie is currently a Principal Data Scientist with ICF, serving the Centers for Disease Control in the metro Atlanta area. A data science team leader with proven generative AI, machine learning and software development skills, he pairs data science and engineering ability with solution design and communication acumen gained in 20 years of organizational leadership. Eddie is recognized as a strategic leader and contributor on data science teams with a dynamic ability to translate complex concept

Today's guest is Bahar Niakan, Managing Director, HR Modernization at Intact Technology. As the 2024 ServiceNow Federal Partner of the Year, Intact technology has intentionally designed every aspect of their business to incentivize quick outcomes and clean, scalable technology that people are actually eager to use. This allows your ServiceNow platform to quickly and seamlessly evolve alongside shifts in your organization, enabling you to achieve more, better and faster. In this episode, Bahar talks about: Her career from Government leadership, HR transformation to ServiceNow, How Intact integrates ServiceNow for efficient federal/private sector operations, How ServiceNow & AI empowers efficiency and customer support innovations, Why Intact Technology is a great place to work

Today's guest is Risto Miikkulainen, VP of AI Research at Cognizant Advanced AI Labs. Since 2013, the team has focused on research, innovation and the development of advanced AI technologies that further the application of AI to surface opportunities and make better decisions, serving clients and the society at large. Coming together as the Cognizant Advanced AI Lab, the team remains committed to bridging science and the pragmatic application of AI, to foster a better, more productive and innovative future for businesses and society alike. Risto's current research focuses on methods and applications of AI in decision-making, particularly those based on neuroevolution, as well as neural network models of natural language processing and vision. At Cognizant, and previously as a CTO of Sentient Technologies, he is scaling up these approaches to real-world problems. As an AAAI, IEEE and AAIA Fellow, Risto is an author of over 500 articles in these research areas, with his work on neuroevolution recently b

Today's guest is Drew Hartley, Vice President of Solutions Engineering at pWin.ai. Founded in 2023, pWin.ai is the first ‘thoughtful’ AI copilot for proposal writing, built with Shipley’s best practices inside to revolutionize your business development process and help you win more business. Shipley’s industry-leading expertise and pWin.ai’s cutting-edge AI technology come together to offer a comprehensive solution that empowers your team to focus on what matters most. Drew is an experienced organizational leader and operator with a diverse background across consulting, software, tech and product engineering domains. He leads the solutions/sales engineering team at that is the face of the pWin.ai product to prospective customers. Drew and his team showcase and demo the powerful pWin.ai product, lead customer trials, teach and support classes, guide the direction of the product to prospective customers, and serve as the face of the product to customers.  In this episode, Drew talks about: His AI journey to

Today's guest is Paul Lyons, Vice President, Global Alliances & Channels at Sakon. Founded in 2003, Sakon is on a mission to help enterprises simplify the way people connect to each other and the world. As devices and networks propel the future of work, Sakon is driving the associated process automation next wave. Sakon’s Cloud Applications combined with the most seasoned team of telecom service practitioners has enabled 100’s of the largest enterprises all over the world to Understand, Manage and Transform their device and communication service estates. Paul is a passionate, Channels & Alliances leader that always makes an impact, including selling SaaS, PaaS and AI to enterprise multinational Fortune 500 clients. He has over 15 years of experience building go to market channels, alliances teams and programs, and over 10 years of direct sales and business development experience in the SaaS space. Paul has also worked for over eight years in SaaS channels, and alliance creation and development wit

Today's guest is Indrasis Mondal, Vice President of Data and AI at Niche. Founded in 2002 and headquartered in Pittsburgh, Niche is the market leader in connecting colleges and schools with students and families. With in-depth profiles on every school and college in America, over 140 million reviews and ratings, and powerful search and data tools, Niche helps millions of students and families find and enroll in the right school for them. With over 17 years of data science, analytics, ML and AI leadership experience, Indrasis has a strong track record of developing successful data products, capabilities, technologies and organizations in multiple sectors. Currently, Indrasis leads the data & AI organization at Niche where he is responsible for establishing the vision, strategy and capabilities for data democratization. This is to ensure key KPIs and insights are internally accessible for proactive and timely decision-making across the business. In this episode, Indrasis discusses: His career journey fr

Today's guest is Swantje Westpfahl, Director and CEO of the Institute for Security and Safety at Mannheim University of Applied Sciences. Founded in 2012, the institute's goal is to build bridges between experts and non-experts to make cybersecurity an inherent part of work and private life. They promote cybersecurity resilience and an international exchange of knowledge by providing security assessments and advice, international education and training concepts, and contributing to research projects worldwide. In her role, Swantje's main objectives are the strategic development of the institute and the expansion of cooperation projects. She coordinates R&D as well as building activities of the Institute, especially with a focus on new developments in cyber security with respect to critical infrastructures, i.e. the energy and automotive industry. Swantje's main areas of expertise are security culture, capacity building and didactics, cyber security in international relations and AI. She is