Ai In Action

Today's guest is Larry Larmeu, Director, UK ServiceNow Practice Lead at Deloitte. Based in London, England, Larry is an enterprise technology transformation leader with experience on both the consulting and industry sides. This experience has given him the unique perspective of having defined strategy and led implementations in over 100 different organizations throughout his career, ranging from four employees to 400,000, in a host of different industries and geographies. An avid learner and proponent of job rotation, Larry started his career in IT support and infrastructure, eventually moving into process design and software development, along the way growing his technology and leadership skills. In his current role with Deloitte, Larry leads the overall UK strategy, sales and delivery for the UK market. He is also part of the global ServiceNow Financial Services team, leading their go to market narrative, as well as their proposition around ServiceNow Financial Services operations. In this episode, Larr

Today's guest is Dr. Troy Barnes, Vice President of Operations at CALIBRE Systems in Virginia. Founded in 1989, CALIBRE has over 30 years of operational excellence and history as a trusted-advisor, collaborating with clients to solve their toughest mission-related challenges. It is their vision to be a respected leader creating innovative solutions for their clients, inspiring their employees and enhancing their communities. The company's goal is to enable their clients’ success by providing innovative management consulting and digital transformation solutions. As VP of Operations, Troy provides leadership and support to employees, programs and company leadership to help attain growth and profit for the business. He supervises organizations by coordinating and directing activities consistent with established policies, goals and objectives. He is also responsible to assess opportunities to produce ROI while implementing better procedures and management methods to optimize workflow. Troy also directs an

Today's guest is Andrew Gallimore, President/CRO at Flowolf in Cincinatti, Ohio. Flowolf supercharges your ServiceNow experience by customizing the NOW platform to fit your business needs and goals. With more than 60 years of combined ServiceNow platform experience, their managing team designs simple, easy to use processes and workflows for fast, efficient team adoption and accelerated ROI. Flowolf Makes Business Better through product, service and integration. They build solutions to simplify everyday work life that work seamlessly with the Now platform, while their implementation and support services help grow and maintain both Flowolf and ServiceNow brand products and areas. Flowolf's integrations help connect the disconnected - not only product to product, but also product to solution and/or solution providers. In this episode, Andrew discusses: His background and current work with Flowolf, Macro-trends he is seeing in the sector, Why ServiceNow is the platform of choice, How ServiceNow can benefi

Today's guest is Marcel Horn, Practice Lead ServiceNow at Contec-X GmbH. Founded in 2002, Contec-X offer first-class software solutions for IT, product/project development and innovation-oriented company areas. These solutions are based on the standard software Clarity PPM® and/or the ServiceNow platform, which Contec-X adapt for your company as an authorized and certified partner. It is the company's mission to implement software solutions to digitize and optimize processes so that you and your company achieve better results! Marcel is a seasoned IT professional with over 10 years of comprehensive experience in IT Service Management, Project Management and Enterprise Architecture. He has led high-performing teams in companies like Contec-X GmbH and ins-pi GmbH, demonstrating excellence in implementing ServiceNow applications, integration and configuration. His expertise is further supported by a strong foundation of ServiceNow certifications, and proficiency in using UPM·X, Designer and FREELUCY appl

Today's guest is Craig Mermel, President and Chief Product Officer at Precision Neuroscience. Founded in 2021, Precision Neuroscience's mission is to bring life-changing brain technology to millions of people by unlocking the potential of brain–computer interfaces with minimally invasive, high resolution neural implants. While brain–computer interface technology (BCI) has exciting implications for the future of computing, everything Precision do is geared towards creating tangible, near-term benefits for people suffering from neurological disorders. Scientists conducted the first successful experiments in BCI technology in the early 2000s. Paralyzed people have used this technology to control robotic arms, play video games and send messages with their minds alone, but it has yet to move beyond small-scale research settings and into mainstream medical practice. Precision is taking BCIs into the next era by creating these powerful implants that will revolutionize treatment for neurologic diseases. In to

Today's guests are Glenn van Kooijk, Senior Solutions Architect at Artisan Studios and Amanda Salem, Compliance and Ethics Portfolio Manager at Southwest Key Programs. With over 20 years of experience in the IT industry, Glenn specializes in digital transformation, portfolio management and innovation. In his current role, Glenn builds, influences and drives the adoption of technology solutions that enable their client’s business priorities. He leverages his skills in agile, ERP, ITSM, ITBM, and other tools and frameworks to deliver high-quality solutions. Amanda has over ten years of experience in managing portfolios and projects driven by business leaders and C-suite personnel. She has a strong background in solution architecture, transforming ideas into technology-driven solutions that drive business innovation. Amanda is recognized for her ability to enhance organizational efficiency by aligning business processes and technologies, resulting in cost savings, improved performance and strategic flexibili

Today's guest is Robert Mostachetti, Vice President of Industry Solutions at Nuvolo Technologies. Founded in 2013, Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. They provide a single platform to manage all people, all physical locations, all assets and all work – enabling data sharing across departments. With offices throughout the North America, Europe and Asia, Nuvolo are the largest and fastest-growing independent software vendor globally, built on the ServiceNow platform. With over 20 years working in the Real Estate, Facilities Management & Planning industry, Robert is able to draw upon his practical experience supporting facilities operations in order to provide quantifiable, demonstrable business value to his clients. As VP of Industry Solutions, he provides corporate guidance and leadership to insure that their firm is appropriately addressing and responding to the needs and requirements of the Corporate Real Estate Industry, including market strategy, produ

Today's guest is Robert Dwyer, Chief Data Scientist at Certilytics. Founded in 2014, Certilytics is the leading data and predictive analytics partner transforming the country’s largest and most advanced healthcare organizations. Their solutions enable health plans, employers, provider health systems and other organizations to thrive in a value-focused healthcare ecosystem by identifying opportunities, inspiring action, improving patient outcomes and exceeding financial targets. In today's episode, Robert will talk about: The work they do in Healthcare Analytics, Recent projects such as population health management, Day-to-day working with Machine Learning & Deep Learning, The impact they are bringing to the wider Healthcare sector, Growing the team & what it’s like to work with Certilytics

Today's guest is David Hegarty, Director, Success Architecture – Federal at ServiceNow. Based in North Carolina, David is a Business Strategy professional with a proven track record and broad experience in Finance, Accounting, Credit, Risk Management, Business Development, Customer Success and Sales. He is a member of the Customer Outcome Team at ServiceNow driven to accelerate adoption and drive customer business outcomes. David is responsible for developing and maintaining C-Level executive relationships to help the client's product adoption and expansion of the ServiceNow platform. He leads a strong team to ensure proper practices, methodologies and tools to best serve their customers and their success. David is also responsible to lead a team of success architects, platform architects, and customer success managers to drive value for their customers across the Federal landscape. In this episode, David will talk about: Focusing on customer value & promoting system efficiency, Expanding ServiceN

Today's guest is Mark Ceely, Practice Director, ServiceNow SecOps & IRM at InSource. Founded in 2000, InSource is a leading provider of cloud-based technology solutions and technology talent acquisition services. Through their partnerships with the world's best cloud technology companies including ServiceNow, their commitment to open and honest communication, and their desire to build a workplace environment that attracts the top talent in the industry, InSource consistently deliver world-class solutions for all of their clients’ technology needs. Mark is a ServiceNow SecOps & IRM expert with over 20 years of experience in project management, business management, leadership, and technical consulting in multiple industries. Previously, the co-founder and former CEO of BECK Strategies, a ServiceNow Elite Partner and a Service Disabled Veteran Owned Small Business, Mark has demonstrated his ability to deliver innovative and effective solutions for complex IT challenges. He is also a member of the

Today's guest is Siddarth Ranganathan, Senior Director of Data Science, BI & Analytics at Nintex. Founded in 2006, Nintex's process management and automation software improves the way you work with easy-to-use tools for visually managing, quickly automating and continuously optimizing business processes and workflows. Today, 10,000+ public and private sector organizations, including more than 50% of the Fortune 500, turn to the Nintex Process Platform to accelerate digital transformation. Siddarth is a seasoned executive with over 15 years of experience in data science, business intelligence and analytics. In his role, he helps organizations harness the power of data to drive strategic decision-making and achieve remarkable outcomes. Siddarth specializes in building and leading high-performing teams that deliver actionable insights and solutions to complex business problems. His approach revolves around developing and implementing robust data analytics strategies, fostering innovation and leveragi

Today's guest is Nichole Francis Reynolds, Vice President and Global Head of Government Relations at ⁠ServiceNow⁠. In her role, Nichole is responsible to build and manage ServiceNow's global government relations team and budget, as well as to report to General Counsel and work closely with C-Suite executives. She develops, leads and executes ServiceNow’s global government relations, public policy, advocacy and communications objectives. Nichole's responsibilities also include to develop and lead alignment strategies to help grow the public sector business, and work closely with business units to accomplish corporate objectives. She helps develop strategies to educate governments about ServiceNow’s NOW Platform and technology solutions, ways their solutions protect IT infrastructure, and modernizing the delivery of employee processes and citizen services around the world. In this episode, Nichole will talk about: How she got into the world of ServiceNow, An insight into the team and her day-to-day

Today's guest is Ron Gidron, Founder and CEO at xtype. Today ServiceNow teams struggle with environments inconsistency which inhibits their ability to deliver at speed. xtype believe that the ServiceNow platform is the most agile development platform on the market and provides native ServiceNow products to meet any level of demand from the platform with speed, reliability and compliance. They serve some of the largest organizations in the world, enabling them to accelerate their digital transformation with ServiceNow at unprecedented scale and velocity. With over a decade of experience in product management and marketing, Ron he leads the vision, strategy and execution of xtype. He has a proven track record of designing and building innovative solutions, executing effective go-to-market strategies, and supporting and leading sales and customer interactions. Ron is passionate about creating and delivering value for customers, partners and stakeholders, as well as accelerating digital transformation for com

Today's guests are Michael Senftleber, Chief Technology Officer and Alex Schwarm, Head of Data at Arrive Logistics. Founded in 2014, Arrive Logistics is a multimodal transportation and technology company providing strategic solutions for both shippers and carriers. They are one of the fastest-growing freight brokerages in the nation and are focused on defining a new standard for service in freight, pushing the limits of what’s possible for themselves and their partners every day. As an established product and technology executive with over 20 years of experience, Michael is a resourceful, versatile leader who prides himself on bringing strategic vision, execution and follow-through to ensure the delivery of high-quality solutions to valued clients. Alex is an accomplished and business-driven Head of Data/Data Science with a proven track record of delivering exceptional financial results by building innovative teams and driving profitable growth. In the episode, Michael and Alex talk about: The work they d

Today's guest is Chris Dilley, CTO/Chief Architect – State & Local Government – Higher Education at ServiceNow. Chris is a highly driven business technology executive with a career of positively disrupting and creating organizations that improve the customer/citizen experience, optimize, automate, grow influence, services and customer satisfaction. He has a proven record of identifying innovative solutions that enable evolution and organizational change to serve both their employees and their customers. Chris has direct experience with strategic leadership and accountability for re-engineering and modernizing of processes supporting enterprise and customer and citizen service management, IT and business operation automation, sales and marketing automation, product development and management, business intelligence and analytics. His key strengths include successful strategic development and leadership abilities, project and program management, and a strong ability to build and improve customer experien

Today's guest is Jeffrey Manville, ServiceNow Development Team Lead at Duke University Health System. As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities. Jeffrey is an experienced System Engineer & Software Developer with a demonstrated history of success within the IT and Healthcare industry. He is skilled in process/systems analysis, system engineering, data analysis and software development particularly on the ServiceNow platform. In his current role, Jeffrey coordinated the recovery of a major incident for a vendor owned & supported application between two companies' engineering departments and ServiceNow, while reporting to C level leadership for both c

Today's guest is Eben Esterhuizen, Co-Founder and CTO at Siftwell Analytics. Founded in 2022, Siftwell uses the power of AI to amplify your company’s data-driven decisions. For community health plans who must promote health-improving interventions among their membership, Siftwell provides AI analytics-as-a-service to identify members at risk of development new diagnoses and comorbidities, and prioritize the actions and interventions that they can take to disrupt this emerging risk. Unlike other ‘predictive analytics’ tools that tell pop health and quality teams who to focus on via high-level risk stratification, Siftwell is prescriptive analytics—they help you find the needles in the haystack as well as the precise way to move the needle on each of them. Siftwell adds to the existing analytics team and solution set you already have and aligns to the core objectives of your team and organization. In the episode, Eben discusses: The origins and mission of Siftwell Analytics, Early client wins and the compan

Today's guest is Rachel Cossar, Co-Founder and CEO at Virtual Sapiens. Founded in 2020, Virtual Sapiens' suite of AI solutions show the “you” others see through the screen.  Through their industry-leading expertise in non-verbal, verbal and vocal elements of communication, the company leverages cutting-edge computer vision to reveal what’s hidden and help you rewire behavior for stronger virtual presentations. It is their mission to help professionals master communication skills in a virtual world of work. Virtual Sapiens comes as an evolution of Rachel’s combined work as founder of Choreography for Business, a nonverbal communication consulting firm as well as a faculty member with Mobius Executive Leadership and as a leadership presence facilitator with Ariel Group. With the increased dependency of video events as a way to connect and drive impact across organizations, Rachel and her team at Virtual Sapiens are excited to open up a world of access when it comes to one of the most human and most impo

Today's guest is Herb Thompson, Senior Program Manager – Veteran Programs at ServiceNow, where his mission is to grow the veteran talent pool in the ServiceNow ecosystem. Herb is also the author of the best-selling and award-winning book, The Transition Mission, which is written from his perspective as a retired Special Forces (Green Beret) leader. He is the only person in US Army history to have earned the Green Beret and Drill Sergeant of the Year awards. Herb is actively involved in the SkillBridge program, which is an intensive, 40hrs a week, 16 week, cohort based virtual training program. The mission of the program is to help transitioning service members, Veterans and Military spouses into meaningful employment. While they do not guarantee employment, their measure of success is to place participants into meaningful employment upon successful completion of the program. In this episode, Herb will discuss: How he got into the world of ServiceNow, His role as Senior Programs Manager, Transitioning from

Today's guest is Fabian Florant, Senior Global IT Portfolio & Management Consultant at ING. Headquartered in Amsterdam, ING is a global bank with a strong European base. The company have more than 60,000 employees who serve around 37 million customers, corporate clients and financial institutions in over 40 countries. It is their purpose is to empower people to stay a step ahead in life and in business. Fabian is an energetic, ambitious person who has developed a mature, responsible and professional approach to any task that is presented. Multi-talented with over 15 years of experience in Finance, he is a digital banking transformation & Agile Way of Working specialist who is excellent in working with others to achieving goals on time and with accuracy. Fabian is also a former Olympic athlete as is regarded as one of the best Triple Jumpers in the World. In this episode, Fabian talks about: How he got into the world of ServiceNow,  Interesting projects he is working on,  Key advice for getting pro