Ai In Action

Today's guest is Trinh Nguyen, Product Owner of ServiceNow at Okta. Founded in 2009, Okta is the leading independent identity management partner. Driven by a vision to empower everyone to safely use any technology, Okta champions neutrality - offering organizations, employees and end users the flexibility to work seamlessly across any device or platform. Today, two-thirds of the Fortune 100, over 40% of the Forbes Global 2000, and thousands of other organizations rely on Okta to protect their digital ecosystems.In the episode, Trinh talks about:0:00 Her journey from IT ops to ServiceNow platform lead5:07 Why late nights aren't ideal, but global teamwork matters6:17 How success isn't technical depth; it's data-driven, value-based storytelling7:30 From out-of-box start to growth & how AI will drive next-level impact10:03 Stakeholder buy-in comes from vision, scalability and ROI09:22 Success is a collaborative effort, as partnership and shared vision drive adoption13:39 Tech needs more women

Today's guest is Sukhi Gill, Co-Founder and Chief Technology Officer at Calitii. Founded in 2023, Calitii is a specialist ServiceNow partner, experienced in delivering major programs in complex, highly regulated environments. Their team’s design centered approach ensures implementations are accelerated across the organization, future proofing for tomorrow’s competitive environment. Calitii can guide you in avoiding potential pitfalls and develop best practices to achieve success in your organization.With over 35 years of industry experience, Sukhi has an outstanding record of achievement in sales and delivery of very large scale IT services in multi-billion dollar application development and infrastructure modernization programs. He has a strong track record of establishing successful partnerships with key business sponsors, influencing strategic and architectural direction, ensuring that the organization gains significant business advantage through the strategic deployment of technology and process innov

Today's guest is Nicholas Friedman, President & Managing Partner, ERM Strategy (Founder) at Templar Shield. Founded in 2013, Templar Shield are a premier cybersecurity, privacy, risk and compliance technology professional services and value-added reseller firm. They have partnered with over 100 Fortune 1000 companies and government entities, driving innovative integrated risk and compliance solutions across numerous business functions.Nicholas has over 15 years of IT industry experience, including over eight years in information security, risk, and compliance. He oversees strategic partner relationships, marketing and public relationships, business development, product development, and quality service delivery of many of key clients. Nicholas has significant experience in building, growing and leading businesses from scratch. Templar Shield organically and significantly grew from under his stewardship.In the episode, Nicholas talks about:0:00 His journey to becoming a founder, driven by automation and peo

Today's guest is Deepthi Bathina, CEO and Founder at RhythmX AI. Founded in 2023, RhythmX AI is a generative AI-native healthcare company revolutionizing whole-person care. The company empowers clinicians with AI-powered precision platforms for hyper-personalized care. Backed by private equity firm SAI Group, RhythmX AI combines predictive and generative AI to enhance clinical decisions, helping doctors deliver smarter, compassionate care while practicing at the top of their license.Deepthi is a results-driven CEO with extensive global business expertise, successfully managing P&Ls for high-growth companies ranging from startups to Fortune 500 firms. At the core of her journey is a commitment to reshape healthcare through innovation and compassion. Her mission is to revolutionize whole-person care by harnessing the power of AI - but ultimately, it’s all about the people and the world we’re transforming. Through RhythmX AI and beyond, she is dedicated to pioneering a new era of healthcare.In this episo

Today's guest is Josh Soper, Chief Revenue Officer at Norseman Services. Founded in 2014, ​Norseman Services is a Maryland-based IT consulting firm specializing in ServiceNow solutions for both public and private sector clients. They offer a comprehensive suite of services, including strategic advisory, platform implementation, workflow optimization and ongoing operational support. Norseman Services focuses on delivering tailored digital transformation solutions that enhance operational efficiency and customer experience.Josh is a seasoned Technology Services Executive with a passion for building high-performance digital transformation teams across diverse technology sectors. His leadership is centered on achieving significant business outcomes and accelerating time to value for his clients. With a blend of expertise, business acumen and an execution-focused approach, Josh strives to be a standout leader in the realm of digital transformation.In the episode, Josh talks about:0:00 His 25 year journey in IT sta

Today's guest is Jan Pennel, ServiceNow Practice Lead at Dexian IT Solutions. Founded in , Dexian is a force for positive change in the world of work. The company's vision, mission and values drives them to connect organizations and individuals, create purpose and provide meaningful opportunities. Their brand blueprint defines not just who they are, but also the promise, purpose, and unique processes that set them apart.Jan is a collaborative, results-driven leader who thrives on the success of customers. She is experienced in enterprise and IT service management, organizational change, process management, on-boarding and user adoption, training design and delivery, customer support services. Jan holds deep knowledge the ServiceNow platform and had conducted proven strategies to maximize the value derived from its use.In the episode, Jan talks about:0:00 Her career journey into IT transformation and customer-focused leadership2:22 How she started with ServiceNow, led transitions & focused on custo

Today's guest is Thomas Cohrs, CEO at Servistio. Founded in 2025, Servistio - part of the STI Group - combines decades of experience at the interface between business and IT with in-depth ServiceNow expertise. As an official ServiceNow Consulting & Implementation Partner, they help companies automate processes, save time and fully leverage the potential of their platform. Together, they design digital workflows that make your business faster, smarter and future-proof.In the episode, Thomas talks about:0:00 His 25+ years in IT, now leading ServiceNow at STI Consulting3:04 Servistio, a new ServiceNow-focused company, backed by STI group expertise5:14 Their boutique ServiceNow firm specializing in customer and employee workflows7:32 How ServiceNow enhances logistics, real estate and HR through automation12:48 Targeting mid-market companies with standardized ServiceNow solutions for growth17:36 How AI and automation streamline tasks, enhancing human interaction and experience

Today's guests are David McInnes, ServiceNow Engagement Manager and Andrew Ortiz, ServiceNow Practice Director at Advizex. Founded in 1975, Advizex (a Fulcrum IT Partners company) is not just another technology solutions provider; they are your dedicated partner in overcoming complex business challenges. They have set themselves apart by offering tailored technology consulting, implementation support and comprehensive IT-managed services, empowering organizations of all sizes to thrive in a competitive landscape.David is a dedicated, self-motivated IT professional with extensive experience in ServiceNow and Contact Center development. As a customer-focused leader and former IT Executive, he excels in delivering results and building strong, trust-based relationships. Andrew is an Infrastructure Architect and Advisory Consultant with over 15 years of experience. He’s skilled at analyzing complex scenarios and identifying effective solutions, consistently demonstrating a deep understanding of customer needs.

Today's guest is Lise Fremo Furre, Partner at KPMG Norway. KPMG's Norwegian history dates back more than 100 years. Over the years, they have grown significantly, and what was once purely an auditing firm, is now a full-scale competence house delivering solutions for their clients’ entire operations. They are particularly focused on the business sector's framework conditions, sustainable growth, technological transformation, security and total defense, as well as the need for trust between societal actors.Lise is a recognized leader in strategic portfolio management (SPM) with over 16 years of experience. She specializes in the development of governance models, prioritization, financial management and the implementation of strategic initiatives to maximize value creation and ensure efficient resource utilization. Lise's dedication to optimization and execution makes her a trusted partner for companies looking to strengthen their strategic management processes.In the episode, Lise talks about:0

Today's guest is Reija Jokinen, Senior Advisor at Sofigate. Founded in 2003, Sofigate are are the leading business technology transformation company in the Nordics. Their 800+ professionals help customers to develop the interplay between business and technology: to design, build and implement business-friendly technology solutions and successful transformations. By combining transformation expertise with low/no-code platforms and generative AI, Sofigate ensure a faster time-to-value for their customers.In the episode, Reija discusses:0:00 How she discovered ServiceNow, becoming an instructor, practice lead & developer4:35 Why helping others through ServiceNow is rewarding and inspiring7:26 Starting as a ServiceNow admin, connecting theory to practice9:25 Known as the "ServiceNow Certification Queen" with a passion for scripting courses11:06 Her Best advice: You don’t need to know everything, just who to ask12:32 Goals are driven by customer needs and personal interests13:39 Advice to believe in yourself a

Today's guests are Peter Oneppo, CEO and Co-Founder and Juan Antonio Villagomez, Director of Engineering at Serenity. Founded in 2019 by a team of former ServiceNow product and sales leaders passionate about driving operational excellence on the ServiceNow platform, Serenity was created to empower teams to streamline their workflows so they can focus on the things that matter most: culture, happiness, engagement and growth.Serenity offers the only AI-powered EHS solutions natively built on ServiceNow. They empower companies to enhance efficiency, ensure compliance and prioritize employee well-being, while also safeguarding their brand reputation. Seamlessly integrating into a trusted business platform, Serenity’s solutions streamline operational workflows, optimize processes and elevate data visibility - driving organizations toward true operational excellence.In the episode, Peter and Juan Antonio discuss:0:00 Peter and Juan Antonio’s journey within ServiceNow and building Serenity EHS4:15 Simplifying EHS ma

Today's guest is Chad Sheridan, Chief Innovation Officer at NetImpact Strategies. Founded in 2009,​ NetImpact Strategies is a leading provider of digital transformation support to the U.S. federal government, renowned for its innovative solutions and comprehensive expertise. With a proven track record of driving technological advancements and modernisation initiatives, NetImpact plays a pivotal role in reshaping the digital landscape of government agencies. Chad is a results-driven executive leader with a proven track record in developing high-value programs and solutions. He enhances customer experience and efficiency by integrating business processes with technology to drive innovation and cost savings. A skilled mentor and team builder, Chad has led teams of up to 1,500 personnel, excelling in operations, project management and strategy while consistently delivering projects ahead of schedule and under budget, empowering high-performance teams and sustainable growth.In the episode, Chad talks about:His jou

Today's guest is Shayde Christian, Chief Data & Analytics Officer at Cloudera. Founded in 2008, Cloudera believes that data can make what is impossible today, possible tomorrow. They empower people to transform complex data into clear and actionable insights. Cloudera delivers an enterprise data cloud for any data, anywhere, from the Edge to AI. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises.Shayde leads all data and analytics functions at Cloudera, overseeing data science, machine learning, business intelligence, data architecture, data engineering, platform engineering and DevOps. He helps customers navigate their hybrid cloud migration and optimization journeys. Shayde has built or revitalized six enterprise data analytics organizations for Fortune 500 companies, global tech firms and startups.In this episode, Shayde talks about:His unique career journey, following passions and pursuing a true calling,How C

Today's guest is Tanja Holm, Solution Area Manager for Customer Service Management at Netgain AB in Sweden. Founded in 2008, Netgain is Sweden's largest ServiceNow partner, focusing on customer needs with Swedish ownership and leadership. Their expert consultants are dedicated to ensuring effective and secure solutions for both private and public sectors. Netgain is more than a technical provider; they work closely with clients to create sustainable and value-driven solutionsTanja has been working with software services delivery for over 20 years. With a broad background in IT implementation, IT operations and process development, she has specialized in how organizations can maximize value from their tech stack allowing them to increase productivity and efficiency. Since 2017, she has been working with the ServiceNow platform, and how that can be used to improve and automate company processes, primarily in ITSM and CSM.In the episode, Tanja discusses:Her journey from business to tech, navigating challenges an

Today's guest is Tarek Shamounki, US Public Sector Partner Leader at ServiceNow. Tarek leads the strategic alignment and execution of ServiceNow's partner sales strategy to deliver innovative solutions and outcomes for their federal customers. With over 20 years of experience in the federal and public sector software and SaaS industry, Tarek has a proven track record of building successful teams, structuring complex enterprise deals and growing market share.Before joining ServiceNow in April 2023, Tarek was the Chief Channel Officer for Federal Civilian at Microsoft, where he empowered field sellers and industry partners to meet the vision and mission of their federal civilian customers. He also managed the global public sector alliance with Microsoft at AvePoint, a leading cloud data management company, and supported the growth of some of our top strategic accounts in public sector. He is passionate about enabling digital transformation and innovation in the federal space.In the episode, Tarek talks about:Be

Today's guest is Amanda Sandelin, ServiceNow Developer at Axians SE. Axians have seen themselves as a challenger to the existing and have built their business on trying to be closer, faster and more flexible than the largest IT suppliers. The company are responsible for innovative IT solutions that simplify for their customers. Axians is aimed at businesses that place the highest possible demands on customer service, specialist knowledge, availability and IT & telecom systems that work around the clock, 365 days a year.Axians strives to reduce their own and their customers' environmental impact. By following a detailed action plan, they ensure that their projects contribute to sustainable development. Axians help their customers achieve environmental goals such as water savings in cities, reduced fuel consumption and optimization of energy consumption. Axians has been ISO 14001 certified since 2015 and they have developed the GreenEdge application, that helps companies track and automate their sustainabil

Today's guest is Andreea Ioan, Senior Expert IT Platform Manager at OMV in Vienna, Austria. Founded in 1956, OMV focus on the exploration, production and distribution of oil and natural gas, as well as providing energy solutions, including renewable energy and sustainable technologies. OMV operates in multiple sectors, including refining, chemicals and gas, with an emphasis on innovation and environmental responsibility. They aim to contribute to the global energy transition while maintaining a commitment to high standards in sustainability and safety.Andreea is a highly motivated and detail-oriented Senior IT Expert. With a background in Project Management, Process Management and Service Management, she is skilled in managing complex projects and initiatives from start to finish. With a proven track record of success in a large international organization, Andreea brings a wealth of experience in developing and executing strategies that drive growth and profitability. Her expertise includes Project Planning a

Today's guest is Eric Crawford, Director, Business Transformation & Strategy at ServiceNow. Throughout his career, Eric has founded, acquired and sold businesses. He has executed and consulted on global technology programs for the largest and most complex companies and brands in the world. He is driven to solve problems, make connections and make big things happen. He has worked with and learned from many intelligent people with varied backgrounds.At ServiceNow, Eric leads global and regional strategy and transformation initiatives within the Customer Excellence Group (CEG). His role involves leading strategic initiatives to improve adoption, retention and satisfaction, aligning sales, delivery and operations on key priorities and programs, and using data to drive efficiency, scalability and improvement. With a focus on measurable outcomes and operational excellence, Eric aims to optimize processes, enhance the customer experience and deliver tangible value for customers across the world.In the episod

Today's guest is Dave DeCaprio, CTO at mbue. Founded in 2022, mbue helps Architecture, Engineering and Construction firms build better businesses by providing AI-based quality control tools. Their product is a web based application that utilizes AI to instantly review technical drawings in PDF format, which will save their customers tremendous amounts of time and money, increase their quality of services and reduce their risk exposure. It’s like “autocorrect” but for construction documents and technical drawings.Dave is an AI expert with over 25 years experience in converting academic research into thriving enterprises. Previously the co-founder of ClosedLoop.ai, he has led multiple successful startups and cutting-edge technology teams at MIT. Dave's experience spans genome research, pharmaceutical development, health insurance, computer vision, sports analytics, speech recognition, transportation logistics, operations research, real time collaboration, robotics and financial markets.In this episode, Dave tal

Today's guest is Lars-Åke Bolk, Principal Solutions Architect at Axians in Sweden. Founded in 1993, Axians is an international brand specializing in IT and Information and Communication Technology. They have built the business by trying to be closer, faster and more flexible than the largest IT suppliers. Axians is aimed at businesses that place the highest possible demands on customer service, specialist knowledge, availability, and IT & telecom systems that work around the clock, 365 days a year.Lars is a trusted advisor in digital transformation with ServiceNow, specializing in technology strategy, governance, solution design and architecture. He provides best practice guidance to support customers across technical planning and execution - helping them build the right technical strategy, implementation plan, platform governance process and operating model. As one of the few examined ServiceNow Certified Master Architects in Europe, Lars brings deep expertise to every engagement.In the episode, Lars-Åke