Ai In Action

Today's guest is Laszlo Balla, Senior ServiceNow Solution Architect at DXC Technology in Berlin. DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness and customer experience across their IT estates. With over 15 years of experience working in IT, Laszlo joined DXC in June 2022. He has a proven track record in designing and implementing digital solutions for true business challenges on a wide scale. Laszlo is highly skilled in maximizing ServiceNow utilization by automating enterprise workflows and rationalizing platform architecture, as well as successfully turning business requirements into scalable deliverables. In the episode, Laszlo will discuss: His work as a Solution Architect at DXC, Staying up to

Today's guest is Kevin Porsolt, Director of Data Operations at Seamless.AI. Founded in 2018, Seamless.AI helps professionals in the world create new relationships, opportunities and revenue, faster than ever before. Seamless.AI’s search engine helps you connect directly with your ideal customers so you can build pipeline, shorten your sales cycle and close more deals at scale. Over 30,000 companies leverage their real-time people search engine to build a massive list of decision-makers and grow their business. Kevin has over ten years of success working with cross-functional teams leveraging technology to solve problems and achieve results. He has experience in FinTech, AdTech and Sales Intelligence industries building and managing PaaS, SaaS and API/Data License solutions. Kevin is also fluent in data engineering, technical operations, UI/UX, data integrations/partnerships, machine learning, and security & compliance for hybrid and cloud-based infrastructures. In the episode, Kevin will chat about: The i

Today's guest is Damien Thioulouse, Head of Machine Learning & AI at Simplr. Founded in 2017, Simplr offers companies a human-first, machine-enabled customer experience solution that meets the demands of the NOW Customer across all digital channels. Offering a combination of a uniquely talented, flexible & scalable staffing pool, AI-based technology, and actionable intelligence, Simplr allows companies to immediately expand their customer service capacity and engage customers with speed, empathy, and precision. Damien leads the AI and Machine Learning across all domains at Simplr. They are developing highly scalable solutions at the forefront of NLP and building highly specialized proprietary models tailored to customer service. He is responsible for growing a top notch team by identifying, sourcing and recruiting talents, creating strong ties with leading universities in the San Francisco Bay area, as well as mentoring new teammates and students. In the episode, Damien will chat about: How Simplr is

Today's guest is Pedro Soto, ServiceNow CMDB/ITOM & Performance Analytics Consulting Practice Lead, Country Manager US at The Cloud People. Founded in 2019, The Cloud People help and guide organizations to transform their business to the cloud, to gain and utilize the competitive advantages from the best cloud platform solutions on the market including ServiceNow. By utilizing their Smart Resourcing concept, customers get top quality resources for a reasonable price in a simplified and transparent way. Pedro is a 20+ year-veteran leading teams of high-achievers in consulting, sales, project management and customer success helping companies leverage technology investments to reduce costs and improve customer experience. Currently, he leads the Americas team who are dedicated to helping technology leaders using ServiceNow to accelerate their digitization strategies by enabling their CMDB to support the adoption of the CSDM framework. In the episode, Pedro will discuss: The interesting work he does with The

Today's guest is Patrick Bangert, VP of Artificial Intelligence at Samsung SDS America. Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. They deliver enterprise-grade solutions and services in cloud, secure mobility, analytics, AI, digital marketing and digital workspace. Samsung SDS enables customers in government, financial services, healthcare and other industries to drive business in a hyper-connected economy to increase productivity, safeguard assets and make smarter decisions. Patrick is a senior technology executive with an industry reputation as an AI and Data Science expert and business leader. He is experienced both in small, entrepreneurial environments, as well as developing and leading teams in a large, global entity such as Samsung SDS. Patrick has a strong track record in innovative design and development of new AI technologies, including patents, taking them to market and turning them into profitable products. He is also

Today's guest is Eddie Moler, Head of Data Science at Juvena Therapeutics in California. Juvena Therapeutics are unlocking the therapeutic potential of stem cell-secreted proteins and accelerating their development into life-saving therapeutics for chronic and age-related diseases. They are achieving this through an AI-enabled platform that combines a compounding database mapping secreted proteins to specific disease phenotypes, an in silico screening technology, wetlab screening in primary human cell and animal models and protein engineering capabilities. Eddie is an experienced leader with over 20 years of experience delivering innovative R&D, products and services in Life Sciences & Healthcare that improve patient health & wellness. His work has also involved leading strategic planning, technology roadmap development and execution supporting top-level business objectives. Eddie has also managed and established high-performing Bioinformatics, Biostatistics, R&D, Engineering &a

Today's guest is Andy Ho, VP of Learning Experience and Innovation at ServiceNow in San Diego, CA. Andy is a senior leader of a Training and Certification team with 25 years of training experience in the enterprise software industry. He has directed, developed and delivered classes in a variety of formats including instructor-led, virtual and cloud-based platforms. Currently, Andy is leading a team focused on learning experiences and innovation at ServiceNow. His focus is on exploring ways to reimagine how people learn by implementing new technologies into the classroom including Artificial Intelligence, Machine Learning, Augmented Reality, Virtual Reality and the metaverse. In the episode, Andy talks about: His role and responsibilities as VP of Learning Experience and Innovation, What keeps him motivated working at ServiceNow, Trends he is seeing in the Learning world, Challenges in keeping people’s attention, How to do less better, and Using the ServiceNow community to support learning

Today's guest is Will Shapiro, Head of Data Science at Flatiron Health in New York. Founded in 2012, Flatiron Health is a healthtech company dedicated to improving cancer treatment and advancing research. As the pioneer in real-world evidence for oncology, they provide technology and services to support patient care and make every patient story count. It's their mission to improve and extend lives by learning from the experience of every person with cancer. Flatiron partner with hundreds of cancer centers, 20+ top global developers of oncology therapeutics, and researchers and regulators around the world. Flatiron's vision is to build a world where technology and science close the gap between care and research. They believe learning from the experience of every person with cancer is an imperative - it is the key to accelerating research and continuing to improve the quality of care. In the episode, Will will discuss: His background and current work with Flatiron Health, An insight into some of the projec

Today's guest is Jerry Dolak, Principal at RSM US LLP. Headquartered in Chicago, RSM brings an unmatched personalized focus to every interaction, meeting people where they are to help them reach their goals. They build rich, enduring relationships based on a profound understanding of their clients, colleagues and communities, as well as their goals and aspirations. They also bring diverse ideas and insights to help them reach greater heights. Jerry is responsible for the strategic direction and management of the ServiceNow practice at RSM US LLP. He utilizes his extensive experience and expertise in ServiceNow to consult with current and prospective clients to understand their business needs, identify requirements and develop applications to meet those needs. In his career, Jerry has led business-critical initiatives across a variety of industries such as Healthcare, Supply Chain, Financial Services and Higher Education. In the episode, Jerry will chat about: His background and current role with RSM, Interest

Today's guest is Corey Bezyak, VP of Product Development at Bongo in Colorado. Founded in 2009, Bongo is a sales readiness tool that easily plugs into your existing learning platform and helps managers accurately assess and validate skills across their team. It also provides training and real-time feedback to reinforce winning behavior, and streamlines the ramp of new hires and speeds up knowledge retention thereafter. Corey is a senior level manager with a proven track record for maximizing available resources to deliver valuable, high-quality software solutions within timeline and budgetary constraints. He is a champion for cultural transformation from traditional software delivery patterns to modern DevOps practices. Corey also has a strong reputation for high energy level and self-motivation with a commitment to team and organization success. In the episode, Corey will discuss: The interesting work they do at Bongo, Challenges of applying AI within Edtech, Their journey and success over the past few years

Today's guest is Audrey Smith, Chief Operating Officer at MLtwist in Santa Clara, CA. Founded in 2021, MLtwist enables you to seamlessly connect with their partner’s labeling and workforce while making sure that your data is safe and securely formatted and classified. Their integrations will push your data assets to the best platform for your specific use cases and send it back in the format that your Machine Learning team requires. Scientists and engineers leverage MLtwist's deep Labeling Operations expertise, live Data Labeling Platform marketplace, real-time dashboards and robust integrations with 75+ integrated data labeling platforms. Their services take care of the time consuming complexities that go into data labeling operations - including designing workflow, testing the right data labeling platforms, writing guidelines & training workforces - all the way to quality control. In the episode, Audrey will discuss: MLtwist’s work within data preparation & labelling, Benefits their DaaS and SaaS of

Today's guest is Tricia Gilbert, ServiceNow Practice Head at Fujitsu North America. Fujitsu's purpose is to make the world more sustainable by building trust in society through innovation. To fulfill this purpose, Fujitsu enhance their ability to stay in tune with global society, while continuing to make agile changes and create value. They offer a broad range of products, services and solutions, and have approximately 130,000 employees supporting customers in 180 countries. Tricia loves to take a customer centric approach to drive business and digital transformation for their clients. In the world of service differentiation, she has learned to build trust with clients and peers by fostering a collaborative space to work or play. She is happiest when she hears that her team provided value. Tricia is continuously looking for ways to to enhance client success for the both current and future state.  She loves watching people get excited about innovation and finding ways to elevate 'work happiness'. In the e

Today's guest is Kaushik Pendurthi, Co-Founder and CTO at Jobox. Since 2018, Jobox has been focused on modernizing the way skilled professionals in the home service industry work. They are building tools and partnerships to make their job simpler, efficient and more rewarding so that they can focus on their skillset and providing better service. By applying technology and automation to improve a historically pen-and-paper industry, Jobox helps pros and home service marketplaces work smarter and with more clarity. They simplify workflows, speed up payments and make admin tasks less exhausting with nuanced algorithms and empathetic features. In the episode, Kaushik will discuss: The interesting work he does with Jobox, The journey of building Jobox from the ground up, How they are applying AI in their managed marketplace, An insight into the AI and Data team, What excites him for the future at Jobox, Why Jobox is a great place to work

Today's guest is Tigran Petrosyan, Co-Founder and CEO at SuperAnnotate. Founded in 2018, SuperAnnotate is helping companies build the next generation of computer vision products with its end-to-end platform and integrated marketplace of managed annotation service teams. SuperAnnotate provides comprehensive annotation tooling, robust collaboration, quality management systems, no-code neural network training and automation, as well as a data review and curation system to successfully develop and scale computer vision projects. Tigran is a physicist turned tech enthusiast and entrepreneur. After earning his master’s degree in Physics from ETH Zurich in Switzerland, Tigran pursued his Ph.D. in Biomedical Imaging and Photonics. Just before graduating, Tigran dropped out of his Ph.D. program to start SuperAnnotate with his brother Vahan, following his passion for building comprehensive teams and making products people love. In the episode, Tigran will discuss: The journey to co-founding SuperAnnotate, How they are

Today's guest is Ric Mims, ServiceNow Solutions Director at SDI Presence. Headquartered in Chicago, SDI Presence is an IT consultancy and Managed Services Provider (MSP) that leverages its strong team presence to advance their clients to a secure digital enterprise. They offer end-to-end technology services, driving performance, continuous improvement and cost controls to better serve their constituents. For over 25 years, SDI Presence has earned the role of trusted IT advisor to a portfolio of clients that includes utilities, airports, mass transits and government agencies throughout the United States. The firm has built a core expertise in guiding our clients through legacy IT modernization, delivering on the higher technical and security requirements of these critical, high-value environments. In the episode, Ric will discuss: How he got into the world of ServiceNow His current role with SDI Presence The importance of infrastructure change management How companies can overcome challenges in implementing Se

Today's guest is Irv Lustig, Optimization Principal at Princeton Consultants. Founded in 1981 with offices in Princeton, New Jersey and New York City, Princeton Consultants uniquely blends Information Technology and Management Consulting to help executives achieve transformative improvement in their organizations. Their key service lines focus on Custom AI & Optimization Solutions, Business Strategy, Process Engineering, Software Development and Project Management. With over 20 years of experience, Irv is passionate about the application of advanced analytics and data science to drive better decisions. He has been involved in the areas of sales, marketing, development, consulting, and deployment of analytics and data science based solutions. Currently, Irv is responsible for leading the Princeton Consultants Optimization Center of Excellence, leading the development of an optimization marketing and sales practice, and performing optimization consulting for select clients. In the episode, Irv will chat abo

Today's guest is Michael Wharton, Director, Principal Machine Learning Engineer at KUNGFU.AI in Austin, Texas. Founded in 2018, KUNGFU.AI is an AI services provider that gives companies the AI advantage. From sparking big ideas to delivering practical solutions, they help you unlock the business value of AI. KUNGFU.AI help companies establish their AI strategy, develop custom solutions, and optimize their investment to ultimately transform their business using Artificial Intelligence. They believe in the ethical and thoughtful application of AI that solves our clients’ unique challenges. In the episode, Michael will chat about: Who are Kungfu.ai and what his role involves, Use cases of the problems they solve for customers within Machine Learning, The team structure and plans for growth, Advice to those starting a career in Machine Learning, Career opportunities and the working culture at Kungfu.ai, Upcoming trends within AI that excite him, and  What the near future looks like for Kungfu.ai

Today's guest is Jeffrey Tefertiller, President at Service Management Leadership. Jeffrey is a Senior Technology Executive focusing on Digital Transformation, Service Management and IT Asset Management. He is a Business Continuity leader with nearly three decades leading initiatives and organizations with large global teams, a broad span of control, and P&L responsibilities across many industries. Jeffrey is able to take complex problems and create solutions for varied audiences, from the C-level down to all levels of the organization. With a passionate and positive personality, he brings proven success and experience to positions of leadership. Jeffrey is a high performer who has a love for excellence and knows what “success” looks like in several global, geographically-diverse roles. He is a believer in analytics and metrics to measure success and opportunities for improvement. In the episode, Jeffrey will talk about: His 20+ years experience in Service Management, How ServiceNow can be enhanced from th

Today's guest is Raj Shukla, VP, Head AI & Machine Learning at SymphonyAI in Palo Alto, California. Founded in 2017, SymphonyAI are building the leading AI SaaS company for enterprise transformation across the most critical industry sectors. They provide focused AI applications designed to rapidly solve challenging business problems and deliver breakthrough insights, increasing operational efficiencies and growing revenue for customers. Raj is experienced at building at-scale, cloud-native products and Machine Learning applications that drive customer and business value. He has led Engineering and Applied Science teams that have built new revenue streams, driven product differentiation and achieved infrastructure efficiencies at scale. After nearly 14 years with Microsoft, Raj joined SymphonyAI in August 2022 where he leads core ML Engineering and AI platform teams, and heads the Incubation efforts aimed at tapping new markets and creating new revenue streams. In the episode, Raj will chat about: His back

Today's guest is Nicola Attico, Blockchain/DLT Solution Engineer – Innovation & Strategy Office at ServiceNow. Based in Milan, Nicola is strongly passionate and a self-motivated individual who deeply believes in innovative technologies. He has a significant understanding of technical & business processes, blockchain & distributed ledgers, and platform-as-a-service. He also has the ability to manage in cross-cultural teams with strong ethical values, and a belief in collaboration and respect. Nicola has excellent communication and public speaking skills, and frequently organizes and holds events, user groups and meetups while often presenting the value of technology in wider conferences. He also often publishes articles and other content on specialized magazines and online. In November 2018, he published his first book "Blockchain. Guida all'Ecosistema" ("Blockchain Ecosystem") and he published his second book "Enterprise Blockchain" in 2021. In the episode, Nicola will talk about: How he got into