Ai In Action

Today's guest is John Cullom, CEO at Northcraft Analytics. Founded in 2008, Northcraft Analytics is the leading provider in the U.S. of Analytical Applications for Enterprise IT departments. They offer a broad suite of HOLAP BI applications for IT Service and Operations Management, including coverage for 10 of the 24 ITIL process areas on more than 12 enterprise applications. Northcraft's vision is to provide Business Intelligence applications for all of the industry-leading solutions for IT automation with platform portability for our customers. Their solutions are unique in that they require no BI development whatsoever, which is backed up by the most comprehensive maintenance and support package in the industry. In the episode, John will discuss: The interesting work they do at Northcraft Analytics, Current trends he is seeing in the market, Why ServiceNow is the platform of choice, How they are using ServiceNow and the benefits it brings to the organization, What he’s learned from implementing ServiceNow