Middle Management Movement By Michelle Pascoe

Paul Rifkin, better known as Chef Paul, chats with Michelle about the growing of his consultancy business in 2019. Paul was interviewed by Michelle in May 2018 when employed by Campbelltown Catholic Club and then in December 2018 when he took the leap of faith and began his own consultancy business. He chats about the transition period, working on the business not just in the business particularly when it comes to marketing for new clients. Paul shares with us tips and the challenges, evolving his business and the journey ahead. To know more about Paul Rifkin, his website is https://www.chefpaulrifkin.com.au/

Times have changed, your customers have higher expectations than ever before, and in learning to attract and retain today’s customer, you need to know how they see and engaged with your business.  If you are not in the business of listening to them, you may not be in business for long.

Deanne Boules a former NSW Police Officer, Workcover Inspector, accomplished WHS and HR executive for a number of iconic Australian and Global Companies joins me today to discuss the moment she made the decision to move from being an "employee" to starting her own business;  Insync Workplace Solutions (https://www.insyncworkplacesolutions.com), 8 years ago.  Dee discusses the importance of education, continued professional development and her passion to help others who are less fortunate in Australia and globally. Two years ago Dee a member of Business Chicks decided to travel with 19 other members of Business Chicks to Ghana arranged by the Hunger Project on the 25th April this year.  Dee discusses what the Hunger Project means to communities, what it means to her and how she is raising funds.     With the recent bush fire devastation Dee has decided that the profits from the Connect Learn Grow Retreat happening 3rd-7th March at Kingscliff, will be split between the Hunger Project and Women in Business who h

Do you have more work to do than hours available? Do you start your work when everyone has left for the day? Do you have a never ending ToDo List? Sally Foley-Lewis talks to us about her new book DELEGATE: Double the Results! Halve the Effort! Sally boosts productivity and self-leadership by helping people reach their potential. Obsessed with productive leadership, Sally positively impacts your results, confidence and effectiveness. A 2019 finalist for Australian Learning Professional of the Year; Bronze Stevie International Business Award recipient; Australian Sole Trader in the 2019 Australian Small Business Champion Awards; and named as one of the 25 LinkedIn Top Voices for Australia for 2018 for her thought leadership. She has authored multiple books: her book The Productive Leader received an endorsement from the renowned global personal development guru Brian Tracy. Blending 20+ years of working with a diverse range of people and industries, while living in Germany, the UAE, as well as outback Australia

Ten Top Tips in presenting in the Board Room or to the team.

Creating new habits, targeting your  ideal customer, leading and managing a multi-generational team and serving a multigenerational customer  base.

What is branding and how important is it to know your customer? Johan Marais-Piper from Favour the Brave joins us to talk about branding you business. https://www.favourthebrave.co/remarkable

How does one get started on mastering their socials? What are the key elements for success on social media and what social media marketing trends will take off in 2020?

The worlds gone crazy or is it just my local shopping centre!  With only a few weeks till Christmas and after a big weekend of Black Friday and Cyber Monday sales, shopping is in full swing as is the rush to complete projects before the office shuts for 2019.

Online, spacing, shelving, opening and closing  times, personal attention.

I'm announcing something exciting coming up

4 tips to make your work Christmas party one to remember...for all the right reasons.

When it comes to the first day for the new recruit ensure you are there or if not assign someone who believes in the vision and values of your organisation to greet them and create their first impression.

Ahead of my presentation at the Chief Customer Officer Conference in Sydney, CCO Sydney interview me about the ways to help drive value and insert decision making through business, the shift in organisational culture to be more customer centric, key drivers to build better employment engagement and much more.

There is a three-step process when it comes to service recovery:  Listen, Empathise, Action.

Creating the opportunity for casual staff to see your business as a workplace of  choice.

Stepping out of your comfort zone for many people is hard when it comes to attending an event where you may not  know anyone.

You must communicate the correct information to everyone in your team, no one likes being kept in the dark. 

What we assume as being a provider of a service or facility versus the expectations are of our actual customers or clients.

There are times when being the CEO/Entrepreneur/Manager you question the journey you are on, wondering if you have sold out completely to the “corporate world” or that your values are no longer congruent with the company you work for or the clients you are taking on.You need to take a moment to remember why you do what you do and seize the opportunities that you create and reinvigorate your passion for what you do.