Middle Management Movement By Michelle Pascoe

If we all talk, nobody listens.  Knowing when not to speak is just as important as knowing what to say.  Ignoring and interrupting others can lead to fatal outcomes in the skies.  On the ground, it destroys conversations, relationships, and the healthy exchange of ideas. In this episode I share what I learnt from my trip to the Kimberley.

Claire from Oak Street Images shares her creativity and passion for personal branding photography.  Photos allow you to tell the complete story of who you are, what your brand represents and what you do.  Do your photos truly represent your business?

Jen Bowers founder of Jen Be and Pink Pom Pom shares her 30+ years experience as a branding specialist.  Her passion for colour and life has lead her to being the creative branding coach who weaves strategy and design together to create magic!   No matter the size of your business Jen shares her tips and expertise on the branding journey.

Last week I attended the RSL Conference with Gus Worland as the opening Keynote speak and had me thinking about hope and reaching out to the ones we love especially over this Easter holiday period.  It all begins with a meaningful conversation and connecting.

Where is the detail in your Customers Journey?  That's one thing I've learnt from Disney, is that the Customers Journey has been walked through by many to eliminate the friction.  On my recent trip to Disney my customer journey was not what I had expected.

In this episode I share my expectations and experience to my trip to the US this month.  The love of Palm Springs and the magic of Disney.  Is it worth the hassle of documents and masks to travel now, heck yes it is.

This years theme for IWD BreaktheBias I believe is more than just gender bias.  Unconscious and conscious bias impacts on how we turn up in the workplace. We all need to support and work together.

Nicole Heinrich, COO of Ramsgate RSL and 2 of her team are scaling 10 peaks in 4 days to raise money and awareness for Veteran Suicide with Soldier On.  Taking on Australia's most iconic and challenging walking track within Mt Kosciuszko National Park. Nicole shares her story in the industry, the strong connection with community and the preparation for this challenge.  This is what community spirit is all about.  Please donate to Soldier On - Ten Peaks Challenge throughout March. Donate Now - Soldier On Ten Peaks Challenge

Jenny White, CEO of WhiteNow and the guru of recruitment in the industry for over 20 years shares the career evolution, opportunities and the deeper connection that leaders have with each other post Covid.

Chef Paul Rifkin shares his journey as a consultant to the Hospitality industry and becoming a Brand Ambassador.  Building a business not only on his amazing skillset and knowledge but on his “personal brand” defines him as one of the top consultants to seek out for your hospitality business.

A fabulous first impression, a lasting memory, help or assistance in a crisis (or ouch!), or a moment that makes you say "WOW!".  This is known as FLOW.  Make the most of every guest, every visit, every experience.

If you don't get back to basics and begin building the team again a "toxic culture" will eventually infect every crevice of your business.  Get the basics right and everything flows from there.

With all that is happening at the moment your customers are looking to you not just for a product or service!  Be the person and the business that gives them the experience, the transformation, the MAGIC!

The resilience of the Hospitality industry even though it feels like it is on its knees is certainly trying to keep its head above water has been outstanding. Leaders you are wonderful, teams you are doing an amazing job.  Tips on thanking your customers, leadership styles and a free E-Book all in this episode for the year.  Welcome to 2022.

Arely Carrion brings her two passions together; Registered Club Industry and Domestic Violence in her new role with Insight Exchange.  The industry connects with millions of members, guests and 62,000 employees in NSW and can become the change makers in helping those who need support.

Claire Boscq-Scott the CEO of Jersey Hospitality Association shares with us her journey and her new role in rebuilding the industry on the island of Jersey post Pandemic and Brexit.  She shares tips on recruitment local and globally.

The great outage of October, 2021 reverberated around the globe as business revenue plunged because of the reliance on a third party connecting with their customers. Who has the power over your revenue? 

The amazing Bree Wailes founder of We Surge Events & Wedding Training and a whole lot more shares her insights of the industry over the past 20 years and the new direction.  This is a must listen to those in the events industry who want to increase their sales revenue, have an engaged team and care about the customer journey.

It's easy to make plans the difference is when you believe in them and see them all come true.  The Growers Shoalhaven is the new place to be seen, to enjoy amazing local produce in beautiful surroundings.  Andrew Gunn talks about his career and his role as COO in bringing this food concept alive on the south coast.

Why should you measure what you do?  More than ever, you are dealing with a diverse public and workforce.  Creating unforgettable guest experiences is the benchmark today, getting that service out of your team on a regular basis is the goal.  Mystery Shopping is an excellent research tool.  Not every mystery shopper or survey is created equal, I should know I’ve been doing it for nearly 30 years.