Workplace Innovator Podcast | Enhancing Your Employee Experience

Natalie Kapoulas is Director of Work Better Programs at OPX, a consultancy using design to create opportunities, generate better ideas and solve business challenges. Mike Petrusky asks Natalie about the unique OPX process called "Integrated Operating Environment" (IOE), a set of innovative assessment tools designed to investigate how the correct integration of people, tools and place result in workspaces that help organizations work better. With a focus on strategic thinking and a passion to impact change and influence outcomes, Natalie applies her background in organizational development and behavioral psychology to each client engagement. Mike and Natalie agree that managing people's expectations and different generational perspectives can be challenging for workplace leaders, so they explore the human side of employee engagement and experience. Natalie shares about "Work Better Day", an experience-driven event bringing together curious minds, visionary thinkers, innovators and change-makers across all indu

Jill Johnson, FACHE is Vice President of Operations at MedStar Harbor Hospital and Regional Vice President of Behavioral Health at MedStar Health where she is a key architect of strategies that define the hospital’s growth and drive its journey from good to great. Mike Petrusky asks Jill about her career experiences, her passion for healthcare and her desire to make a difference in the lives of the people in her community. Building a culture of caring in the workplace is essential for innovation, productivity, and success in not just the world of healthcare, but in all industries. Jill and Mike share real-world stories about leadership that will inspire you to be a workplace innovator in your organization! Connect with Jill on LinkedIn: https://www.linkedin.com/in/jill-johnson-fache-454ab51b/ Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/ Share your thoughts with Mike via email: podcast@iOFFIC

Derek Bacigal, CHFE is Director of Engineering at the Hale Koa Hotel in Honolulu, Hawaii where he strives to deliver exceptional facility management services to both his internal and external customers. Mike Petrusky asks Derek to share about his passion for the FM profession, his involvement with IFMA, and his focus on core competencies around people, place and process while prioritizing sustainability in operations. Mike has followed Derek’s career as an emerging FM leader for the past several years as he has been recognized time and again for his achievements in the profession. You will be energized in your role as a workplace leader and optimistic about the future of the built environment when you hear Derek’s FM story which will certainly inspire you to be a workplace innovator! Connect with Derek on LinkedIn: https://www.linkedin.com/in/derekbacigal/ Learn more about IFMA: https://www.ifma.org Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/ Connect with Mike o

Blake Hunsaker is Director of Global Sales at Teem, the developer of cloud-based meeting space solutions and workplace analytics recently acquired by iOFFICE. Mike Petrusky asks Blake about the exciting new partnership between their two companies, and they become fast-friends discussing a mutual interest in music, books, and working with customers to create connected workspace experiences that drive enhanced business outcomes. Mike and Blake agree that employees and visitors to workspaces are expecting a more consumer-friendly experience with the software they use and they recognize the power of data and analytics for workplace leaders when managing real estate portfolios. Find out more about the combination of these innovative software companies and what it might mean for your organization as you seek to be a workplace innovator in 2020! Read the full press release here: https://www.prnewswire.com/news-releases/ioffice-acquires-leading-meeting-space-solutions-and-workplace-analytics-company-teem-300986246.h

Elizabeth Redmond is CEO & Co-Founder at CoWorkr where she is passionate about improving the efficiency of systems. Mike Petrusky asks Elizabeth about her background as a designer, which allows her to focus on innovation, and her life as an entrepreneur, which requires persistence and patience. The opportunities for workplace leaders to leverage real-time data for strategic planning and delivering enhanced employee experiences is made possible by IoT sensors and space utilization tools. Mike and Elizabeth share stories about the partnership between iOFFICE and CoWorkr while discussing the power and promise of data analytics in workplace applications for facility management and corporate real estate leaders. Connect with Elizabeth on LinkedIn: https://www.linkedin.com/in/elizabethredmond/ Learn more about CoWorkr: https://coworkr.co/ Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/ Share your

In Part 2 of this discussion, Arnold Levin of Gensler delivers another dose of healthy cynicism about the design industry, but he also shares with Mike Petrusky about the impact of technology in the workplace and what we can learn from other industries as we look to adapt in our organizations. Mike asks about Arnold's presentation from IFMA’s World Workplace on agile workplace strategies and in the end, he offers some really practical advice about the opportunity we have to make an impact on the people in our workplaces. This show has always been about the need to be comfortable being uncomfortable and Arnold really challenges us as we head into 2020. Mike and Arnold agree that we cannot expect to be successful if we operate in the default setting of keeping the status quo and we must not be afraid to confront some of the challenges that we all will face as we move forward in the fast-changing world of the workplace. Connect with Arnold on LinkedIn: https://www.linkedin.com/in/arnold-levin-57a61610/ Learn mor

Arnold Levin is Director of Strategy for the Southwest Region at Gensler where he seeks to combine his experience in design strategy and organizational design to help clients solve the right problem. Mike Petrusky asks Arnold about his perspectives on the industry and how we can adapt to meet the challenges of a new decade. Arnold is not afraid to share his honest assessment about the mistakes we have made and what we need to do differently if we are to avoid becoming obsolete. This show has always been about the need to be comfortable being uncomfortable and Arnold really challenges us as we head into 2020. Mike and Arnold agree that we cannot expect to be successful if we operate in the default setting of keeping the status quo and we must not be afraid to confront some of the challenges that we all will face as we move forward in the fast-changing world of the workplace. Connect with Arnold on LinkedIn: https://www.linkedin.com/in/arnold-levin-57a61610/ Learn more about Gensler: https://www.gensler.com/ Di

Mike Petrusky looks back on some of the best moments from “The Workplace Innovator Podcast” during the past year and gets excited about plans for the show in 2020. This episode features highlights from 2019 with fun “podcast karaoke” memories and inspirational quotes with (in order of appearance): Darlene Frantz & Janel Abbass-O'Neill (Ep. 58), Razia Ferdousi-Mayer (Ep. 46), Scottie Benjamin (Ep. 65), Cristina Herrera (Ep. 52), Joseph Geierman (Ep. 57), Jo Sutherland (Ep. 86), Graham Tier (Ep. 42), Neil Usher (Ep. 39), David Wagner (Ep. 80), and Kelly Duff (Ep. 74). Enjoy and Happy New Year! Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/ Share your thoughts with Mike via email: podcast@iOFFICECORP.com Learn more about iOFFICE’s workplace experience solutions: https://www.iOFFICECORP.com/  

Bobby LaRon, M.S. is Director of Administrative Services at Oregon Public Broadcasting and also serves as a volunteer and an active member of IFMA. Mike Petrusky asks Bobby about his FM story and learns what he most enjoys about serving the people at his workplace. Bobby is passionate about elevating the FM community through IFMA and he encouraging the next generation of FM leaders by helping to make them aware of the great opportunities available in the facility management profession. The future of the built environment will require workplace leaders to leverage the expertise of others and Bobby discusses lessons he has learned from Dr. Dean Kashiwagi about the best value approach to facility management. Mike and Bobby share stories from their time together at IFMA’s World Workplace and also chat about movies and music making this episode informative, inspirational and a lot of fun! Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/ Connect with Bobby on LinkedIn: htt

Susan Clarke is Principal Analyst at Verdantix and Chad Smith is Vice President of Product Strategy at iOFFICE and they both have an interest in helping clients use smart building technologies to enhance the workplace experience. In November 2019, Mike Petrusky hosted a live webinar broadcast called “Introducing the Next Generation of IWMS: Preparing You for the Continual Next” where Chad introduced his vision for iXMS. During this webinar, Susan shared the latest research on wellbeing in smart buildings and how facility management and real estate professionals are prioritizing employee engagement as a key business outcome for today’s workplace. Chad and Susan deliver valuable insights as we head into 2020 and they will inspire you be a workplace innovator in your organization! Download a FREE “Workplace & Space Management Software” report from Verdantix: https://www.iofficecorp.com/verdantix-report-mp Connect with Susan on LinkedIn: https://www.linkedin.com/in/susan-clarke-79b3a225/ Connect with Chad on

Jo Sutherland, MA, MCIPR, MPRCA is Managing Director of Magenta where she helps organizations in the built environment communicate better with their target audience. Mike Petrusky asks Jo about the lessons she has learned and trends she has seen while attending recent conferences such as IFMA’s World Workplace and the CoreNet Global Summit. Jo believes that space, leadership, and culture drive success in the workplace by creating collaborative environments where human experience is the top priority. Mike and Jo agree that mission and purpose are more important that profit when motivating today’s workforce and they share an inspirational message about the future of the built environment as we head into the year 2020 and beyond! Download the FREE “Workplace & Space Management Software” report from Verdantix: https://www.iofficecorp.com/verdantix-report-mp Connect with Jo on LinkedIn: https://www.linkedin.com/in/josuthers/ Follow Jo on Twitter: https://twitter.com/JoSutherlandPR Read Jo’s article “IFMA World

Dr. Matthew Tucker is a Reader in Workplace and Facility Management at Liverpool Business School where he is passionate about delivering FM and Workplace research that can have a big impact on the industry and the wider business world. Mike Petrusky asks Matt to share his academic perspective about the new programs, courses, and research that will bring value for workplace leaders. They discuss technology, the next generation of workplace leaders, and their time together in Dublin where they both spoke at the EFMC 2019 conference. Mike and Matt agree that storytelling will help researchers communicate to a broader market as they share the exciting opportunities around physical space, virtual space and the people that are at the heart of it all! Download the FREE “Workplace & Space Management Software” report from Verdantix: https://www.iofficecorp.com/verdantix-report-mp Connect with Matthew on LinkedIn: https://www.linkedin.com/in/drmatthewtucker/ Follow Matthew on Twitter: https://twitter.com/mp_tkr Rea

This is Part 2 of the webinar discussion between Mike Petrusky & Brendan Robinson. Brendan is Director of Facilities and Operations at Under Armour where he leads a team that is working hard to redefine their deliverables in FM with a new focus on Stewardship, Mission, and Community Building. In October 2019, Mike met with Brendan at Under Armour’s Global Headquarters in Baltimore, MD, to broadcast a webinar called “Defining Your Workplace - A Vision for the Future”. This webinar features a conversation about what Brendan sees as the most significant industry trends and the strategies that will be most essential as we move into the workplace of 2020 and beyond. It will inform you and inspire you be a workplace innovator in your organization! Download the full webinar conversation: https://www.iofficecorp.com/webinar-download-defining-your-future-workplace Connect with Brendan on LinkedIn: https://www.linkedin.com/in/bjrobinson/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/ Shar

Brendan Robinson is Director of Facilities and Operations at Under Armour where he leads a team that is working hard to redefine their deliverables in FM with a new focus on Stewardship, Mission, and Community Building. In October 2019, Mike Petrusky met with Brendan at Under Armour’s Global Headquarters in Baltimore, MD, to broadcast a webinar called “Defining Your Workplace - A Vision for the Future”. This webinar features a conversation about what Brendan sees as the most significant industry trends and the strategies that will be most essential as we move into the workplace of 2020 and beyond. It will inform you and inspire you be a workplace innovator in your organization! Download the FREE “Workplace & Space Management Software” report from Verdantix: https://www.iofficecorp.com/verdantix-report-mp Download the full webinar conversation: https://www.iofficecorp.com/webinar-download-defining-your-future-workplace Connect with Brendan on LinkedIn: https://www.linkedin.com/in/bjrobinson/ Connect with

Kursty Groves is a workplace consultant, author, professor, speaker and adviser on creativity, innovation, and what makes work work. Mike Petrusky asks Kursty about how her experience with companies both in the U.S. and Europe helps her lead clients to engage with others to inspire change and implement the right solutions. They discuss “the people side of space” and how workplace leaders must use both quantitative and qualitative data to deliver environments that meet the needs of the human beings in our facilities. Kursty believes we must focus on insight, influence, and inspiration if we hope to provide “Spaces for Innovation” for the people in our organizations as we head into 2020 and beyond! Download the FREE “Workplace & Space Management Software” report from Verdantix: https://www.iofficecorp.com/verdantix-report-mp Connect with Kursty on LinkedIn: https://www.linkedin.com/in/kursty/ Connect with Kursty on Twitter: https://twitter.com/kurstyg Find out more about Shape: https://www.shapeworklife.com

Megan Thompson is owner of Spark Interiors, Darin Rose CFM, SFP, GGP is Facility Manager at the City of Lone Tree, and Darren Kanthal is an HR consultant and Principal of The Kanthal Group. In September 2019, Mike Petrusky met in Denver, CO with Megan, “FM” Darin, and “HR” Darren to broadcast a live webinar called “Essential Workplace Collaborations: Designing the Workplace for the Workforce of Tomorrow”. This webinar was recorded in front of a live audience at the 2019 RockCon Built Environment Expo & Conference where the panel explored practical ways to encourage collaboration across departments, design space to meet the needs of your workforce, and inspire you be a workplace innovator in your organization! Download the FREE “Workplace & Space Management Software” report from Verdantix: https://www.iofficecorp.com/verdantix-report-mp Download the full webinar conversation: https://www.iofficecorp.com/webinar-download-essential-workplace-collaborations Connect with Megan Thompson on LinkedIn: https:

David Wagner is Vice President of Global Solutions at NELSON Worldwide where he leads the go-to-market strategy, client relationship management, and corporate development functions to help clients successfully achieve their real estate and business goals. Mike Petrusky asks David about how NELSON uses innovation while implementing holistic solutions including brand strategy, user insights, workplace consulting, graphic design, interior design and architecture. They discuss the trends and challenges in the workplace today and explore what is driving future workplace experiences. Mike asks David about the influence of other industries like retail and hospitality on the journey of employees in organizations today. This episode brings valuable insight and inspiration that will help you be a workplace innovator! Download the FREE “Workplace & Space Management Software” report from Verdantix: https://www.iofficecorp.com/verdantix-report-mp Connect with David on LinkedIn: https://www.linkedin.com/in/david-c-wagn

Sharon G. Kinsman, CFM is the Senior Vice President of Facilities and Administration at the National Association of Broadcasters where she provides value-added workplace strategy and change management guidance to its senior leadership team. Mike asks Sharon about her involvement in IFMA and how partnerships with industry experts advance the workplace and how collaboration across internal departments help to drive the culture. Sharon and Mike discuss the NAB’s plans to build and relocate to a new HQ building down at the capital waterfront in Washington, DC. They cover change management and workplace cultures and the important role that FMs have in helping with not only planning construction and physical moves, but in moving organizations forward both technologically and culturally. In this fun and relaxed conversation, Mike and Sharon share a love of music that leads to a Herb Alpert edition of podcast karaoke! Download the FREE “Workplace & Space Management Software” report from Verdantix: https://www.iof

Craig Loeber is Director of Growth for CommonGrounds Workplace where he is committed to serving others with an appreciation for the complex global challenges and opportunities we face in our interconnected and technologically accelerating world. Looking beyond the current headlines, Mike Petrusky asks Craig to explain the state of the "workplace as a service" industry and why he believes that the trends show flexible space will continue to be an essential part of Fortune 1500 real estate portfolios as strategic planning timelines are reduced. Craig and Mike discuss how technological advancements and culture changes have made coworking an important product that is part of an overall ecosystem that is adapting to the needs of modern organizations. They agree that the most valuable tech tools of the future will be those that enhance employee productivity and deliver frictionless experiences for the occupants of our facilities. Craig highlights the fact that talent attraction and retention is top of mind for exec

Sue Salvemini is an executive coach, business consultant, and the author of “Leadership By Choice: 7 Keys for Maximizing Your Impact and Influence in the Workplace… Right Where You Are”. Mike Petrusky asks Sue about her corporate and military experience developing leaders, building teams, launching medical device products and businesses. She has done this by repeatedly creating a clear vision, establishing an achievable plan and executing. As a leader, Sue understands the value of developing people for growth and productivity. Mike and Sue share a philosophy around the opportunities that workplace leaders have to impact their organizations in a powerful way and they find inspiration through music and motivational quotes that will help you be a workplace innovator! Download the FREE “Workplace & Space Management Software” report from Verdantix: https://www.iofficecorp.com/verdantix-report-mp Connect with Sue on LinkedIn: https://www.linkedin.com/in/suesalvemini/ Learn more about Sue & her book: https:/