Workplace Innovator Podcast | Enhancing Your Employee Experience

Chad Smith is Vice President of Product Strategy at iOFFICE and Lorri Strasser is Vice President of Global Solutions at NELSON Worldwide. On May 12, 2020, Mike Petrusky hosted a live webinar broadcast called “Design a Safer Workplace with Appropriate Physical Distancing” where Chad and Lori shared a vision of the strategies and technologies that will allow organizations to plan an effective return to the workplace during the COVID-19 global pandemic. During this webinar, Chad shared ways to leverage new and upcoming functionality from iOFFICE to enhance your workplace experience in these changing times including a new physical distancing tool called Space-Right®. Lori explained what she is hearing from clients about the top considerations when planning a return to the office for your workforce. Connect with Chad on LinkedIn: https://www.linkedin.com/in/chaddavidsmith/ Connect with Lori on LinkedIn: https://www.linkedin.com/in/lori-strasser-0b5a192/ Watch the full webinar video with Chad and Lori: https://www

Kay Sargent is Senior Principal and Director of WorkPlace at HOK where she is a recognized expert on workplace design and strategy issues. She is an award-winning designer who has worked with several Fortune 500 companies to optimize their global real estate portfolios and create innovative work environments. This week’s podcast episode features highlights from the “Workplace Innovator Interactive Livestream” which was broadcast on April 22, 2020 in the midst of the COVID-19 pandemic. Mike Petrusky and Madison Dujka co-host a discussion about the many challenges and opportunities arising as workplace leaders plan for a return to the physical office. Kay shares her concerns about organizations rushing to make decisions when there is no “one size” solution for workplaces. She offers her ideas around the case for a hands-free workplace and gives us a vision for the future of the office in both the near and long term during our journey through this global pandemic. Connect with Kay on LinkedIn: https://www.linked

Stormy Friday is an internationally recognized speaker in facility management, is Chair of the ProFMI Commission, and has served on the IFMA Board of Directors and the BOMI International Board of Trustees, Stan Mitchell is CEO of Key Facilities Management International and a recognized pioneer in the development of FM as a professional discipline worldwide, and Kylash Ramesh serves as a Management Analyst in the Division of Facilities Operations & Maintenance at the National Institutes of Health (NIH) in Bethesda, MD. In April 2020, Mike Petrusky had the chance to ask each of these FM leaders questions about the COVID-19 crisis when he hosted the sold-out, one-hour ProFM Town Hall event called “Short and Long-Term Implications of the Pandemic on Facility Management”. They discussed the immediate impact the coronavirus lockdown has had on jobs, shared highlights of the unsung heroes of facility management, provided advice on how to handle the re-opening of facilities, and they looked ahead to the lasting e

Tyrel Melville, FMP is the Senior Regional Manager, Real Estate & Facilities for Scotiabank and an Adjunct Lecturer for UWI - ROYTEC’s suite of Real Estate courses. In March 2020, Mike Petrusky hosted a live webinar broadcast called “The Intelligent Facility Management Transition - How FMs Start Smartly in New Roles” where Tyrel Melville talked about why job transitions matter to facility managers in 2020, what are the top 5 challenges FMs will face when entering into new roles, and he shared advice from FMs on facing workplace transition challenges. Tyrel delivered this presentation during IFMA's World Workplace 2019 in Phoenix, AZ and he offers his top findings from a survey completed by more than 460 FM professionals about the challenges of transitioning to a new role, including the transfer of knowledge from a predecessor, dealing with team dynamics, plus client and stakeholder management. Connect with Tyrel on LinkedIn: https://www.linkedin.com/in/tyrelmelville/ Take Tyrel's FM survey: https://www.em

Cristina Herrera, Prosci, and Simone Fenton-Jarvis, BSc, MBA, FIWFM are change management experts with a passion for creating people-centric workplaces and offering inspiration during these challenging times. This week’s podcast episode features highlights from the “Workplace Innovator Interactive Livestream” which was broadcast on April 8, 2020 in the midst of the COVID-19 pandemic. Mike Petrusky and Madison Dujka co-host a discussion about supporting our colleagues by creating workplaces where the psychology of safety is a priority and the needs of individuals are accounted for when planning a return to physical office spaces. “Fear is stronger than data” so workplace leaders must combine a data-driven strategy with an understanding of the human emotions that will influence decision-making and comfort levels as we consider re-opening the built environment. Connect with Cristina on LinkedIn: https://www.linkedin.com/in/misscristinaherrera Connect with Simone on LinkedIn: https://www.linkedin.com/in/simone-f

Jodi Parrott is Facilities Planning Manager at FBL Financial Group, Inc. in Des Moines, Iowa where she uses her background in design to manage spaces and elevate the workplace. Mike Petrusky asks Jodi about the importance of change management and collaboration across departments and they discuss why having a positive mindset is essential in our changing world. Jodi and Mike agree that FM leaders must get out of their comfort zones, reach out to others, and communicate effectively as we head into the future workplace together. During challenging times, this episode was inspired with musical magic and may be the single most “podcast karaoke” filled ever for this show...so enjoy! Connect with Jodi on LinkedIn: https://www.linkedin.com/in/jodi-parrott-a211bba/ Learn more about FBL Financial Group: http://www.fblfinancial.com/ Register for “Workplace Innovator Interactive” – our weekly livestream: https://www.iofficecorp.com/live-webinar-2020-weekly-livestream Watch Mike on OSW Daily, a YouTube livestream: https:/

During the global coronavirus crisis, Mike Petrusky and Madison Dujka are hosting a weekly, interactive livestream version of the Workplace Innovator Podcast. Each Wednesday, at Noon ET, Mike and Madi chat with workplace leaders about their experiences and lessons they are learning, while also taking questions from the live audience about how we can continue to encourage and inspire each other during these challenging times. This week’s podcast episode features highlights from the first few livestream broadcasts with guests Elizabeth Redmond, Steve Todd, Lorri Rowlandson, David Wagner, Vik Bangia, Rex Miller & Kerry Wekelo. Join us each week to share your personal stories and ask the experts your questions about the current state of our world and the future of the workplace! Watch the 3/18/20 livestream with Elizabeth Redmond of CoWorkr & Steve Todd of NASDAQ: https://register.gotowebinar.com/recording/1574017271503100673 Watch the 3/25/20 livestream with Lorri Rowlandson of BGIS, David Wagner of Nels

Dawn Mueller, CFM is the Facilities Manager at World Resources Institute and a long-time leader in the IFMA community where she has a passion for the professional development of its members. Mike Petrusky asks Dawn to share her FM story and they reminisce about connecting at World Workplace and how they have found value in networking at local IFMA chapters and events. They also share an understanding of the unique opportunities that facility management leaders have to help their organizations elevate the employee experience with technology tools while emphasizing the needs of human beings in the workplace. Dawn and Mike explore their common interest in 80’s music and offer inspirational quotes and experiences that will bring a smile to your face. Connect with Dawn on LinkedIn: https://www.linkedin.com/in/dawn-mueller-cfm-6987363/ Learn more about World Resources Institute: https://www.wri.org/ Register for “Workplace Innovator Interactive” – our weekly livestream: https://www.iofficecorp.com/live-webinar-2020

Kerry Wekelo is Chief Operating Officer at Actualize Consulting where she is focused on enhancing team experiences by creating a work environment that supports thriving employees and a sought-after workplace. Mike Petrusky asks Kerry about her book “Culture Infusion: 9 Principles to Create and Maintain a Thriving Organizational Culture” and they agree that employee experience begins with recruitment and continues throughout people’s entire workplace journey. By providing intentional leadership, with a focus on wellbeing, we can help to provide a work-life integration that allows for successful individuals. Kerry shares stories about finding positive resolutions to employee challenges and Mike agrees that our common human experiences require patience and understanding. You’ll be inspired to create a culture where people are empowered to bring their best selves to your organization. Connect with Kerry on LinkedIn: https://www.linkedin.com/in/kerryelam/ Learn more about Actualize Consulting: https://www.actualiz

Geoff Snavely hosts a special edition of the show as we celebrate this major milestone for “The Workplace Innovator Podcast” – Episode #100! The tables are turned for Mike Petrusky when Geoff takes over asking the questions with the help of past guests of the podcast, including Thomas L. Mitchell, Jr., CFM, CFMJ, IFMA Fellow, Kay Sargent, David Wagner, Andrea Sanchez, Rex Miller, Robert D. Fox, AIA, IIDA, LEED AP, and Arnold Levin. Mike and Geoff swap stories about lessons learned from the industry leaders who have visited the show, while providing inspiration for facing our fears and chatting about music (and music videos) that will bring a smile to your face during these challenging times! (45 minutes) Connect with Geoff on LinkedIn: https://www.linkedin.com/in/geoffsnavelymillicare/ Register for “Workplace Innovator Interactive” – our weekly livestream: https://www.iofficecorp.com/live-webinar-2020-weekly-livestream Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/

Katy Redmond is Senior Director of Integrated Portfolio Services at JLL and Dusty Duistermars is Senior Vice President of Digital Advisory at JLL. In February 2020, Mike Petrusky hosted a live webinar broadcast called “Workplace Data Improves Employee Experience & CRE Performance" featuring an interactive conversation about what has changed in the marketplace since both guests had last appeared on the “Workplace Innovator Podcast”. During this webinar, Katy and Dusty discussed how they help clients maximize their workspace and drive employee engagement and productivity while reducing costs with utilization technology alongside JLL's industry-leading workplace strategy and expertise. Plus, Dusty took “podcast karaoke” to the next level with a live musical performance unlike anything you’ve ever heard before on this show! Connect with Katy on LinkedIn: https://www.linkedin.com/in/katy-redmond-045a302/ Connect with Dusty on LinkedIn: https://www.linkedin.com/in/dustycre/ Download the FULL webinar recording:

Louise Watts is Co-Director of HPC Global & Transition Hub where she is passionate about empowering people to embrace the future of work. Mike Petrusky asks Louise about how her background and experience in the performing arts informs her work as a high performance coach while encouraging us to be lifelong learners. In an era where human skills such as communication, connection and creativity are crucial, Louise shares how she helps to bring people together to spark ideas and prepare for new ways of working. They discuss how performers who've successfully applied personal development insights and confidence building techniques to the corporate world can help guide people from all professions, generations and diverse groups through personal transformation. With a shared interest in music, Mike and Louise also inspire us with a Spandau Ballet version of podcast karaoke! Connect with Louise on LinkedIn: https://www.linkedin.com/in/louisewattshpcglobal/ Learn more about Transition Hub: https://transitionhub.c

Sarah McEneaney is a Partner and Digital Talent Leader at PwC where she is part of the leadership team tasked with upskilling PwC’s 50,000+ employees. Mike Petrusky asks Sarah how organizations can prepare for their own digital transformations and create a culture where digital disruption is seen as an opportunity and not the threat for workplace leaders. Mike and Sarah discuss how workplace leaders can influence the culture of their organizations and explore why studying the lessons of improv might help us innovate as we deal with digital disruption in our fast-changing world today. This discussion will provide you with some inspiration and practical leadership lessons for moving your team forward into the future of work. Connect with Sarah on LinkedIn: https://www.linkedin.com/in/sarahmceneaney/ Learn more about PwC's investment in Digital Transformation: https://www.pwc.com/gx/en/issues/upskilling.html Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/ Connect with

Natalie Kapoulas is Director of Work Better Programs at OPX, a consultancy using design to create opportunities, generate better ideas and solve business challenges. Mike Petrusky asks Natalie about the unique OPX process called "Integrated Operating Environment" (IOE), a set of innovative assessment tools designed to investigate how the correct integration of people, tools and place result in workspaces that help organizations work better. With a focus on strategic thinking and a passion to impact change and influence outcomes, Natalie applies her background in organizational development and behavioral psychology to each client engagement. Mike and Natalie agree that managing people's expectations and different generational perspectives can be challenging for workplace leaders, so they explore the human side of employee engagement and experience. Natalie shares about "Work Better Day", an experience-driven event bringing together curious minds, visionary thinkers, innovators and change-makers across all indu

Jill Johnson, FACHE is Vice President of Operations at MedStar Harbor Hospital and Regional Vice President of Behavioral Health at MedStar Health where she is a key architect of strategies that define the hospital’s growth and drive its journey from good to great. Mike Petrusky asks Jill about her career experiences, her passion for healthcare and her desire to make a difference in the lives of the people in her community. Building a culture of caring in the workplace is essential for innovation, productivity, and success in not just the world of healthcare, but in all industries. Jill and Mike share real-world stories about leadership that will inspire you to be a workplace innovator in your organization! Connect with Jill on LinkedIn: https://www.linkedin.com/in/jill-johnson-fache-454ab51b/ Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/ Share your thoughts with Mike via email: podcast@iOFFIC

Derek Bacigal, CHFE is Director of Engineering at the Hale Koa Hotel in Honolulu, Hawaii where he strives to deliver exceptional facility management services to both his internal and external customers. Mike Petrusky asks Derek to share about his passion for the FM profession, his involvement with IFMA, and his focus on core competencies around people, place and process while prioritizing sustainability in operations. Mike has followed Derek’s career as an emerging FM leader for the past several years as he has been recognized time and again for his achievements in the profession. You will be energized in your role as a workplace leader and optimistic about the future of the built environment when you hear Derek’s FM story which will certainly inspire you to be a workplace innovator! Connect with Derek on LinkedIn: https://www.linkedin.com/in/derekbacigal/ Learn more about IFMA: https://www.ifma.org Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/ Connect with Mike o

Blake Hunsaker is Director of Global Sales at Teem, the developer of cloud-based meeting space solutions and workplace analytics recently acquired by iOFFICE. Mike Petrusky asks Blake about the exciting new partnership between their two companies, and they become fast-friends discussing a mutual interest in music, books, and working with customers to create connected workspace experiences that drive enhanced business outcomes. Mike and Blake agree that employees and visitors to workspaces are expecting a more consumer-friendly experience with the software they use and they recognize the power of data and analytics for workplace leaders when managing real estate portfolios. Find out more about the combination of these innovative software companies and what it might mean for your organization as you seek to be a workplace innovator in 2020! Read the full press release here: https://www.prnewswire.com/news-releases/ioffice-acquires-leading-meeting-space-solutions-and-workplace-analytics-company-teem-300986246.h

Elizabeth Redmond is CEO & Co-Founder at CoWorkr where she is passionate about improving the efficiency of systems. Mike Petrusky asks Elizabeth about her background as a designer, which allows her to focus on innovation, and her life as an entrepreneur, which requires persistence and patience. The opportunities for workplace leaders to leverage real-time data for strategic planning and delivering enhanced employee experiences is made possible by IoT sensors and space utilization tools. Mike and Elizabeth share stories about the partnership between iOFFICE and CoWorkr while discussing the power and promise of data analytics in workplace applications for facility management and corporate real estate leaders. Connect with Elizabeth on LinkedIn: https://www.linkedin.com/in/elizabethredmond/ Learn more about CoWorkr: https://coworkr.co/ Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/ Share your

In Part 2 of this discussion, Arnold Levin of Gensler delivers another dose of healthy cynicism about the design industry, but he also shares with Mike Petrusky about the impact of technology in the workplace and what we can learn from other industries as we look to adapt in our organizations. Mike asks about Arnold's presentation from IFMA’s World Workplace on agile workplace strategies and in the end, he offers some really practical advice about the opportunity we have to make an impact on the people in our workplaces. This show has always been about the need to be comfortable being uncomfortable and Arnold really challenges us as we head into 2020. Mike and Arnold agree that we cannot expect to be successful if we operate in the default setting of keeping the status quo and we must not be afraid to confront some of the challenges that we all will face as we move forward in the fast-changing world of the workplace. Connect with Arnold on LinkedIn: https://www.linkedin.com/in/arnold-levin-57a61610/ Learn mor

Arnold Levin is Director of Strategy for the Southwest Region at Gensler where he seeks to combine his experience in design strategy and organizational design to help clients solve the right problem. Mike Petrusky asks Arnold about his perspectives on the industry and how we can adapt to meet the challenges of a new decade. Arnold is not afraid to share his honest assessment about the mistakes we have made and what we need to do differently if we are to avoid becoming obsolete. This show has always been about the need to be comfortable being uncomfortable and Arnold really challenges us as we head into 2020. Mike and Arnold agree that we cannot expect to be successful if we operate in the default setting of keeping the status quo and we must not be afraid to confront some of the challenges that we all will face as we move forward in the fast-changing world of the workplace. Connect with Arnold on LinkedIn: https://www.linkedin.com/in/arnold-levin-57a61610/ Learn more about Gensler: https://www.gensler.com/ Di