Rec Scale Up Podcast

"Pre-pandemic, only 15% of job vacancies were able to reference any form of flexible working in the job vacancy. What we found [post-pandemic] is that the increase has been minimal. It's now 22% of job vacancies in the UK over this year on aggregate are now showing that it's possible to work flexibly from the point of hire." As a recruiter, how do you approach conversations about flexible working with your clients? We spoke to Emma Stewart, Co-founder and CEO of Timewise, UK's leading flexible working consultancy on the latest findings from their Flexible Jobs Index 2020. Timewise has been tracking the jobs market over the past five years looking at how many job vacancies are open to flexible working at the point of hire through their Flexible Jobs Index. In Neil Carberry's latest podcast discussion, Emma talks about: • What flexibility really means? • The shift in flexible working in job vacancies pre-and post- pandemic - based on Timewise's Flexible Jobs Index 2020 report • The role of flexible working

"It's not just what we can do during global pandemics, but how we handle life in general." Anthony Gruppo, CEO of Marsh Commercial. This has been a unique year. Next year will come with its own share of challenges for new and established leaders. But the key thing that'll determine how you come out of the other end is resilience. Anthony is a visionary and thinker around leadership issues as well as a published author. His take on leadership is inspirational and practical. Tune into his discussion with Neil Carberry where he shares his views on how leaders can maintain resilience during tough times and how our values and behaviours can drive impact around us.

How can businesses facilitate the transition for candidates in a post-COVID-19 world? How can the employability and recruitment sectors work together to benefit job seekers? We were joined by Tony Carr, Director of 4front partners, and Jo Ingold, Associate Professor, Department of Management, Faculty of Business & Law of Deakin University, to share expert findings from their research on employability programmes and the role of 'collaboration' between both sectors to bring forward positive results for the industry. Need more advice like this? Access our latest digital guide: REC2020: A guide for future-focused leaders here: www.rec.uk.com/rec2020lessons

"I think there'll be a need to plan for some connection that is more social, more human - on both sides - as we go through the journey of attraction and onboarding." Tech has changed the way we connect with our employees, but also how we build new relationships with future talent. Hear Jayne Haines, Senior Vice President, Talent Leadership and Organisation Development of GSK discuss how they have adapted their people strategy during the crisis to connect with current employees and worked with key partners to source new talent. You'll hear about: • What has homeworking meant for how GSK sources talent – hiring directly and working with partners? • What does a mixed model of home working mean for GSK in the long-haul? What are the benefits and complexities? • What gets GSK interested in working with a potential partner on people issues? • What recruitment business owners need to be mindful of when working with their clients

The recent crisis was a catalyst that accelerated tech adoption across our sector and many others. But how can we take tech innovation beyond video conferencing and online candidate screening? We spoke to PwC UK's Director of AI and REC2020 keynote panellists Rob McCargow to learn more about the advantages of automation and AI in recruitment. Tune in to our latest podcast to hear about: • PwC UK's AI journey • Application of AI in recruitment • Impact of tech on onboarding • The role of technology in making good work happen • Using data to innovate and drive value • Advice for agency owners on getting started with AI Catch Rob's REC2020 talk here: www.rec.uk.com/rec2020lessons

How are client expectations changing and how can recruiters change their operations to meet them? What lessons can we learn from international businesses who used this crisis as an opportunity to innovate? We spoke to Rhona Driggs, Chief Executive Officer of global staffing specialists Empresaria Group on the key lessons they learnt during the crisis and what advice they'd give to fellow recruitment businesses. Tune in to hear about: • How the pandemic has affected the Empresaria Group • How the Empresaria’s group has tailored their approach to clients, staff and their candidates during the crisis? • What innovations they brought into their operations as a result of the crisis • Key differences the Empresaria team has noticed about international responses and its impact on their operations • Real-life lessons on future business planning for recruitment business owners and leaders Need more on leadership and culture? Download our latest digital guide: REC2020: A guide for future-focused leaders here: www.re

Employees are the backbone of any successful business. Ever considered 'employee ownership' as a succession strategy for your recruitment business? We spoke to the Chief Executive of Employee Ownership Association Deb Oxley OBE. She thinks employee ownership unleashes the power of ownership in an individual and explains what makes employee ownership a popular way of managing succession. But how do you get started? Deb was joined by Neil Smith MBE, Managing Director of Kinetic Plc, an employee owned business and an REC Audited member. He shared how Kinetic moved to this model, key learnings for fellow recruitment business owners and how it has impacted their performance as a business. Need more on leadership and culture? Download our latest digital guide: REC2020: A guide for future-focused leaders here: www.rec.uk.com/rec2020lessons

With the Brexit deadline looming large, what is your game plan for survival? Thinking international is a great starting point, and there are plenty of success stories in the recruitment fraternity where you can gather inspiration from. One such example is Gattaca, an international recruitment business with more than 800 staff across the world. Hear Gattaca's CEO Kevin Freeguard share his advice and business lessons on how you can plan your future including: • Gattaca's outlook on sectoral shifts during the crisis • Tips for future workforce planning to meet client needs • Impact of remote working on business performance • Lessons and trends from Gattaca's international business • Advice on building international recruitment firms Want more on leadership? Download our latest digital guide: REC2020: A guide for future-focused leaders here: www.rec.uk.com/rec2020lessons

What should remote leadership look like? Hear James Reed, Chairman of The Reed Group share his leadership lessons including what today's leaders should be doing now to become a future-focused people's leader. James kicks off his discussion with Neil Carberry with Reed's latest labour market insights while adding his own findings on where our economy is headed which hints on his optimism about our industry in the coming months. Listen to this discussion to take away some important lessons on: • What remote leadership in the modern sense should look like? • The role of digital in shaping the future of work • Key messages from the Keep Britain Working campaign • How recruitment businesses can contribute to the recovery of the UK economy Want more on leadership? Download our latest digital guide: REC2020: A guide for future-focused leaders here: www.rec.uk.com/rec2020lessons

Many recruiters have been through a tough time but as we move forward there is also clarity emerging around how to build back better and use the current circumstances to innovate and do things differently. This episode asks Richard Bradley, Managing Director UK & Ireland from Kelly Services and Richard Vickers, Chief Executive Officer from Search Consultancy what opportunities they see and what the government can do to help the labour market. Both Richards were clear on the importance of the industry's role in working with the government on schemes such a Kickstart to help get the labour market back to strength. Richard Bradley from Kelly thinks the government must engage with bodies like the REC to get more people into work.

On 6 April 2021, IR35 rules in the private sector will definitely change. Are you ready for these changes? Hear Emma Agyemang, tax correspondent at the Financial Times discuss the impact of IR35. She reflects on the key learnings from the rollout of these changes in the public sector. Emma was also named the 'Business Journalist of the Year' in 2019 by the Words By Women Awards particularly for her reporting on the loan charge, so you'll hear Emma's views and observations on this report and loan charge too. Tune in to the full discussion to hear about: • The impact of the upcoming IR35 changes on hirers and contractors • Key learnings from the rollout of IR35 in the public sector • Observations from the Coronavirus government schemes • An overview into the Words By Women Awards and the significance of Diversity and Inclusion in the industry Sign up to REC's upcoming IR35 seminars here: https://web.cvent.com/event/390ea59d-4675-4177-b412-8c22f48e49f3/summary

Adaptability and collaboration were two key qualities that came to the fore in the recent crisis. We saw these qualities come to life as the nation's health and social care staff and agencies came together to keep our essential services running. Sanctuary Personnel was one such agency that worked closely with their clients, contractors, and the NHS at a time like this. Hear James Rook, CEO of Sanctuary Personnel and REC's Health and Social Care sector Chair share his learnings from this crisis and thoughts on what the future holds for this sector. Tune in and hear: • What Sanctuary Personnel learnt from this pandemic and a comparison between the 2008-2009 recession • How they collaborated with their clients during the crisis • The impact of technology on recruitment and procurement • The role of agency workers and temporary contractors in this sector • What the future holds for health and social care recruitment Sign up to REC2020 - REC's first free virtual gathering on 8 September. www.rec.uk.com/rec2020

"We're starting to see some evidence that virtual work-experience is perhaps more comfortable for some young people who come from lower socio-economic backgrounds where they feel more confident doing it in a blended environment." Severn Trent Water's Group HR Director Neil Morrison is a big advocate of candidate experience and joined the latest episode of our Talking Recruitment podcast. Neil shared some of the challenges affecting younger people in the jobs market and how Severn Trent are working with their local communities and schools to tackle youth unemployment. You'll hear about: • Youth unemployment challenges from a candidate's perspective • The impact of youth unemployment on business reputation • How Severn Trent have partnered with local schools to structure their work experience programme • The impact of social mobility cold spots on youth unemployment • The changing face of qualifications - T Levels, those who will have missed school/exams • Virtual work-readiness programmes Sign up to REC

The Good Care Group were well placed to switch to digital recruitment after a review of processes in 2018 had already led them to doing more online, including candidate interviews. Good Recruitment Collective (GRC) signatory and The Good Care Group's Head of Recruitment Marketing Tine Norling shares her experience of doing more online to help candidates get into work. Some of the key takeaways from Tine’s reflections about the Good Care Group’s approach to recruiting live-in carers are as follows: • Think about how your candidate pool has changed and what their needs are • Adapt strategies to deal with lack of access to labour from outside the UK if you have relied on that workforce group before • Hold candidate events online and invite people in existing placements to the events so potential candidates can get a sense of the work involved from a first-hand account • Maintain high standards in your service delivery and safety standards – this is part of your employer brand Sign up to REC2020 - REC's first

When COVID-19 hit, business priorities shifted. Survival took priority for many, and the candidate experience got lost in the midst of need for speed - recruiting in retail and health for example. Candidate experience is back on the agenda as businesses’ hiring intentions are slowly improving. But as consultants to your clients, how can agency recruiters step in to help their clients improve the candidate experience? We were joined by Steve Bernard, Founder of Connectwell, and a Good Recruitment Collective (GRC) signatory to share his advice for agencies and clients on: • Shifting perceptions about candidate experience • How recruitment agencies can help clients struggling with candidate experience • The role of recruiters in providing professional advocacy to the candidates • Advice for employers on candidate experience management Sign up to REC2020 - REC's first free virtual gathering on 8 September. www.rec.uk.com/rec2020 Download our COVID-19 - Essential business lessons for recruitment leaders digi

Join REC CEO Neil Carberry in discussion with Charles Cameron Chief Executive of RCSA Australia and New Zealand, and fellow Board Member at the World Employment Confederation. Their conversation explores the impact of COVID-19 on the UK and Australian labour markets, recovery strategies, and how recruiters can bounce back. You'll hear about: • The future of the recruitment industry • How recruiters need to reform to meet the shifting client needs • How the WFH element will change as businesses look to engage more staff • Similarities and differences between the government schemes in the UK and Australia Sign up to REC2020 - REC's first free virtual gathering on 8 September. www.rec.uk.com/rec2020 Download our COVID-19 - Essential business lessons for recruitment leaders digital guide for free here: www.rec.uk.com/recruiters/busine…id-19-recruitment For up-to-the-minute COVID-19 updates and practical guidance, visit our COVID-19 hub at www.rec.uk.com/covid19

The COVID-19 pandemic has been a crisis on a truly global scale. We want to explore the impact outside the UK to see if there are any lessons we can learn and/or opportunities for greater collaboration internationally, particularly with our European neighbours. We were joined by Bettina Schaller, Director Group Public Affairs at Adecco Group and President of the World Employment Confederation Europe, and John Nurthen, Executive Director of Global Research, at Staffing Industry Analysts to discuss: • The latest market intelligence including the economic and jobs market impact from international and European regions • What recovery looks like for different sectors across the globe • Examples of successful recruitment businesses that were founded at the height of a crisis • Importance of well-regulated flexible working • Predictions for what to expect in the coming months • Sources of lessons and inspiration for recruitment businesses Sign up to REC2020 - REC's first free virtual gathering on 8 September. h

How did two major sectors - healthcare and logistics - react to the crisis to keep the nation moving and lead the recovery? We were joined by two seniors executives from UKICS, one of the largest providers of healthcare, life sciences and social care staffing solutions, and Staffline, the biggest recruiter in the UK and Ireland to discuss how they navigated the crisis, strengthened their working relationships with clients and managed their people to put them on the road to recovery. You'll hear Mike Barnard, CEO of UK Independent Clinical Services (ICS), and Frank Atkinson, Group Managing Director of Staffline, discuss: • Their lessons in managing client relationships during the crisis • Challenges they faced with candidate screening and selection, and innovations that made it seamless • Shifts in leadership styles in driving change • Lessons from the crisis that have opened up new growth opportunities • What flexible working looks like going forward • How ICS and Staffline are planning their return to wor

Join Low Pay Commission Secretary David Massey as he talks about the shifts in the national living wage during the crisis, and the trends to look out for as we transition out of the furlough scheme in October. You'll hear about: • LPC's role in supporting government policy and regulation • An overview of National Living Wage in comparison to National Minimum Wage • Sectoral trends in pay during the crisis that can inform your business next steps • Impact of minimum wage changes on the younger demographic • Advice for business owners on where to get more guidance on pay Download our COVID-19 - Essential business lessons for recruitment leaders digital guide for free here: https://www.rec.uk.com/recruiters/business-support/covid-19-recruitment For up-to-the-minute COVID-19 updates and practical guidance, visit our COVID-19 hub at www.rec.uk.com/covid19 Audio track: www.bensound.com/

"You've got to crack down on bad practice." A crisis is no excuse to lose sight of standards and compliance. Interim Director of Labour Market Enforcement Matthew Taylor joined our latest podcast to discuss his work, the role of compliance in the labour market, and what firms need to do to step up and make good work happen. You'll hear about: • What 'good' looks like for a firm operating in this new world • The role of regulators in making good work happen • Factors obstructing the proper enforcement of compliance • Advice for recruitment leaders on getting it right with good work and compliance Download our COVID-19 - Essential business lessons for recruitment leaders digital guide for free here: https://www.rec.uk.com/recruiters/business-support/covid-19-recruitment For up-to-the-minute COVID-19 updates and practical guidance, visit our COVID-19 hub at www.rec.uk.com/covid19 Audio track: www.bensound.com/