Paperless Productivity

Reoccurring guest on The Paperless Podcast and Senior Customer Advisor for Government at Hyland Software, Kevin Albrecht takes the mic, giving voice to a critical topic that he’s been in countrywide conversations with government agencies about:   Unsecured, personally identifying information circulating in disparate government systems.    If you work in any industry that manages sensitive information, you won’t want to miss Kevin’s insights on how to more securely store information while maintaining public transparency efforts, quickly populate public records or FOIA requests, or the several, nation-wide use cases of government agencies that are already leading the way in more secure, compliant and accessible enterprise search efforts.  

“We can’t let perfection get in the way of a good system,” said Scott Bade, ImageSoft President and Product Visionary. “Today, we need to look for easy wins that move data forward, even if, for the time being, the method isn’t as integrated, end-to-end or wholesome as we’d like it to be.”  This sentiment from Scott is a soundbite from our April 2020 webinar, “Justice Knows No Quarantine” with Jim McMillan from the National Center for State Courts. Scott, Jim and Senior Justice Consultant Brad Smith hosted a panel discussion addressing the current challenges of civil and criminal courts, mitigation options that can be implemented in the next 45 days or less, what courts should be doing as we come return to a new normal, and how to overcome procurement obstacles when moving forward with these opportunities. The key message? “The mobile society that we have become has led to added bandwidth that is paying off now,” said Scott, adding that the Justice System needs to prepare for the new normal of more people work

Underwriters know that, before the actual underwriting begins, they must first build a file out of disparate pieces of information. Navigating this sea of data from here, there and everywhere can haphazardly redirect the underwriter’s sails into unnecessary roundabouts, prolonging decisions and causing waves in their “pool of risk.”   Join us for a conversation of experience and perspective as we chat with our re-occurring guest Jeff Hiegert, Insurance Adviser at Hyland, and Toni Smith from ImageSoft, on addressing the underwriter’s biggest concerns, including how to efficiently put necessary information in front of underwriters so they can sail their organizations toward the best decisions.

As the world prepares for a “new normal,” public health agencies will be challenged to afford and implement processes that serve faster-paced, mobile day-to-day needs, as well as keep them prepared for future outbreaks. As we’ve learned to do with “all things government technology,” we turned to Former CIO, and now Government Consultant, Paul Gorman for insights.   Tune in as we discuss how to marshal resources in preparation for the public health agency’s future technology needs, mobile testing and data gathering, how being equipped today mitigates tomorrow’s hurdles when responding to emergencies, and how to prepare for all prospective contingencies.   For more information on “the public health agency’s digital solution,” visit https://www.imagesoftinc.com/government/public-health.html   

Policy and Capacity – the two-pronged approach to a successfully mobile workplace. As organizations (and even court systems) progress toward remote-friendly environments, understanding how to achieve leadership’s support and internally equip staff with the means to sustain (dare we say, increase?) productivity is the foundational first step. Thanks to our forward-thinking and innovative Tech Support team, ImageSoft continues to operate remotely amidst mandated stay-at-home orders, even with staff located from coast-to-coast. Join Tom Hansel, ImageSoft’s Director of Customer Care (affectionately referred to as “Tom’s Teams”) and Bill Lussenheide, Senior Systems Business Administrator, for the inside scoop on their emergency plan and how they successfully flipped the switch to ImageSoft-wide remote working operations.

If you, like Clark Public Utilities (CPU), are a little jittery about implementation – congratulations! You’re normal. Despite a few apprehensions, CPU faced its fears head on and took an active role in its organization’s digital transformation. Today, illuminating a paperless “workflow glow,” CPU has gone down in our books as one of our most successful implementation partners.   Join CPU’s Business Application Manager Suzi Walker and Business Analyst Michael Nino for a candid conversation with ImageSoft’s Professional Services team, discussing customer challenges during implementation, the keys to proceeding while succeeding, what “partnership” actually means, a breakdown of the Quality Triangle and so much more.

Did you know our Senior Justice Consultant Brad Smith was around when eFiling was just gaining momentum and the Earth was still cooling? Of course, Scott, ImageSoft’s Product Visionary, was only poking fun, but he makes a valid point: what it means to be a digitally transformed court today is much different than even just a couple years ago.   Join us for this punchy conversation on the evolution of electronic filing into criminal, family and other case types, making files more publicly accessible, the growing acceptance of cloud solutions, the need for digital evidence management solutions and, most importantly, how progressive courts are going about all of this.

From car companies and soda vendors to even Dilbert comics, everyone is talking about digital transformation. But how do we define it in the government context? Join Senior Government Consultant Kevin Albrecht and former CIO Paul Gorman as they chat about “the CIO’s worst nightmare,” the importance of dynamic, responsive forms management and how it all shapes an experience from staff to constituent.

Even as courts lean into digital transformation, there’s still one major hesitation: mobile technology. Should smartphones finally be allowed inside the courtroom? Do the benefits outweigh the risks? Join the 22nd Judicial Circuit’s Trial Court Administrator Dan Wallis and ImageSoft’s Senior Sales Engineer Terry Chaudhuri for an engaging conversation that finally puts a pulse on the industry’s journey toward a mobile future.

The Kalamazoo County Probate Court desires to help their constituents better when they’re going through difficult circumstances was hampered by all the paper that drove their processes. In this episode, the staff at the court tell us what life was like before and how different things are for everyone after moving to a digital process.

In this second installment, we continue the discussion as to how the Business Process Framework can be used to analyze any business process to identify productivity gains through technology. For a complex process such as insurance claims, insurers can gain a lot from applying this Framework and bring the claims process under control.

The Business Process Framework can be used to analyze any business process to identify productivity gains through technology. For a complex process such as insurance claims, insurers can gain a lot from applying this Framework and bring the claims process under control.

Tracking applicants for Human Resources is a challenge for organizations especially because it involves a broad matrix of people. How do you manage all the applicants and track all the interviews and stages of the process? Instead of using the typical Microsoft Outlook, Excel and pre-set cloud options, ImageSoft’s recruiter, Christy Schultz and OnBase administrator, Nathan Armaly share how they added applicant tracking capabilities to their existing OnBase HR solution, making it a better experience for everyone.  

With records that stretch back for decades, especially in larger cities, there just comes a point where the space to store it all simply runs out. So what do you do then? Donnita Weeks, senior systems analyst for the City of Bowling Green, Kentucky, is taking us through the steps of her city's digital decluttering - and how they made it happen for a more effective and efficient government.

With topics like artificial intelligence, data governance, automation and digital transformation on the minds of many, the time has never been better to gather together and find new ways to address the challenges and opportunities available to all those who serve in this dynamic industry. Today, ImageSoft Marketing Manager Kevin Ledgister is talking about the hot topics and can’t-miss sessions of the Court Technology Conference and CommunityLIVE, Hyland Technology’s annual user conference - and what we can look forward to discussing after the sessions wrap up!

When time is of the essence - as it often is within the prosecutor’s office - it’s never been more true that some requests just can’t wait for the delays that paper creates. In this episode, Guy Sweet, assistant prosecuting attorning for Ingham County, Michigan, shares his perspective on the impact paperless solutions have made for the prosecutor’s office.

The path to paperless isn’t always easy - which is why a step-by-step plan is crucial to your organization, or you may end up with outdated and siloed legacy systems unable to meet both internal and external demands. ImageSoft's Paul Gorman is taking us through the six main stages that most organizations experience when going paperless - do any of these sound familiar to you too?

Providing access to key services that help their citizens live better lives each day is all in a day's work for local government officials - but the reality is that they're also mostly understaffed departments, trying to do it all with antiquated paper systems. In this episode, Paul Gorman from ImageSoft is sharing 7 solutions for local government to create digital access that makes a real impact for the people they serve, as well as the hardworking officials themselves.

Government offices are arguably one of the best areas to see some excellent results from going paperless, for both constituents and the hard-working staff serving them. In today’s episode, we’re talking with Dave Hawkins, CEO of ImageSoft, and David Officer, ImageSoft’s solution health specialist, about the tangible and intangible value that government agencies can see with a well-crafted technology solution.

The National Association for Court Management’s (NACM) annual conference is one of the most-anticipated events each year for the justice community...and this year, we have an all-star team on stage discussing court technology! Listen in on this lively conversation between Brad Smith, ImageSoft's senior justice consultant; Ben Martin of Mentis Technology Solutions; and Dan Wallis, Trial Court Administrator for McHenry County in Illinois, as they debate how to best integrate technology in the court system.