Paperless Productivity

OnBase by Hyland Software is a comprehensive solution that can be leveraged across departments and industries. Government agencies trust OnBase to help streamline processes, improve communication, and establish workflows. Each agency has different needs based on the type of tasks they handle regularly. The Department of Transportation (DOT) is a critical department which can be found in every state across the US. DOTs are responsible for transportation planning and safety, and they are always busy with many projects at once. OnBase has proven to be a valuable tool for DOTs by aiding in permitting, content capture and management, integraion with CAD systems, and so much more. In this episode, Steve Nimon chats with Paul Gorman, Sr. Account Executive and Government Expert at ImageSoft, and Rob Johnson, Government Consultant Expert with decades of experience in the field. Listen in as the three gentlemen discuss the highlights of OnBase within DOTs including: ·        Bringing systems together through integrati

Government agencies and departments have vastly different needs from one another. It’s important to implement a digital solution that works to aid staff in completing daily tasks to reach the organization’s goal. OnBase by Hyland Software has been a trusted Enterprise Information System for decades, particularly in the Government space.   In this episode, Account Executive Steve Nimon sits down with two experts in the field to review the many ways OnBase can help Departments of Labor (DOLs) go digital. Paul Gorman is ImageSoft’s resident Government expert, and Rob Johnson is Hyland’s Government Senior Industry Consultant. Listen in as Steve asks Paul and Rob about the many uses of OnBase in DOLs:  Complying to ever-changing regulations   Generating financial reports  Configuring formalized workflows  Improving records management and retention  Capturing documents  Digitizing the inspection process    For more information about OnBase, please visit https://imagesoftinc.com/onbase/.

Many of us like to think the pandemic is on it’s way out and largely in our rearview mirror. What many people fail to recognize is just how impactful the last few years have been on every aspect of our lives. Now more than ever, we have high expectations of technology to allow us to get things done from the comfort of home. Even those who returned to the office are looking for the same type of convenience they had while working from home. The Courts were not spared from this new expectation, and many did not have an adequate solution in place. eFiling Court documents isn’t a new idea, but it was not at all widely accepted until recently. Now, Courts and Prosecutors are looking for ways to digitize the filing process.  ImageSoft’s TrueFiling has been a leader in the industry for years now – allowing filers to submit documents from just about anywhere. We are thrilled to announce our “Part 2,” TrueFiling Review. Now, filers can use the front end of the system as always to send in files, and Court personnel

ImageSoft is proud to be a Platinum Partner for Hyland Software for the past several decades. OnBase is an Enterprise Content Management platform that can be used across various industries to streamline processes, develop workflows, and manage content. OnBase has been steadily growing in popularity throughout the Public Sector, including state and local Governments. Thanks to its many functionalities, configurable interface, and simple integration, OnBase is one of the best tools Government organizations can use to digitize their daily tasks.  In this episode, Paul Gorman (Senior Account Executive and Resident Government Expert) sits down with Rob Johnson, Hyland’s Sr. Industry Consultant for Governments. Paul and Rob discuss how the OnBase system can be used within the Department of Revenue to overcome common challenges, reduce workload, and boost productivity. Listen in as we discuss topics including:  How Government organizations can raise funds to implement OnBase  The features of OnBase most benefic

Human Resources (HR) is a department that works tirelessly for all employees within a company. HR professionals put employees first, prioritizing their needs, goals, and challenges to help create the most positive work environment possible. Unfortunately, because HR is notorious for some good old-fashioned ‘tough love,’ their dedication can be overlooked. Here at ImageSoft, we are committed to creating a fantastic company culture, and much of that lies within the realms of Human Resources. Our HR team finds new team members who will fit in perfectly with our existing staff, smooths over internal issues promptly, and supports employees whenever necessary. Combine that with our CARES and Wellness teams and you have the ImageSoft culture of People First.  In today’s episode, ImageSoft President Crystal Iverson sits down with Leanne Eastman (Human Resources Manager) and Christy Kolis (Recruitment & Employee Engagement Specialist) to discuss what makes ImageSoft unique, how HR works to maintain our culture, an

Many people become members of Law Enforcement because they want to help people. Thanks to advancing medicine and technology, more and more people are being diagnosed with disabilities and mental health challenges. Law Enforcement is working tirelessly to make the community a safe place for everyone, including and especially those with medical conditions that may make them more prone to wandering off, getting lost, or being unable to communicate clearly.  SafeEncounter is ImageSoft’s Community Safety Database, a digital storage for accounts that contain identifying information, medical requirements, and emergency contacts for vulnerable individuals. A loved one can create a SafeEncounter profile for their child, spouse, parents, or family member who has a tendency of leaving home. If the individual is found, police can access the database from their patrol cars and dispatch to identify the person, deescalate the situation, and reunite them with their family.   In today’s episode, ImageSoft’s Steve Dale sits do

Housing is something we may take for granted at times in our lives. For many however, housing is made possible through the Government. Housing Agencies and Finance Authorities handle hundreds or thousands of “cases” each day. As you might imagine, managing funds, contracts, documentation, and other necessary information can be a daunting task when done manually. Luckily, there are digital solutions in place to revamp Government Housing processes for improved efficiency and accuracy.    Tune in to our latest podcast episode to learn more about how OnBase systems can be used to streamline what are often lengthy and complex processes in the Housing space. Paul Gorman, Senior Account Executive and resident Housing Authority Expert, sits down with Rob Johnson (Senior Industry Consultant for Government) from Hyland Software to discuss the ins and outs of OnBase for Housing Agencies. There’s a lot covered in this brief episode including:  Benefits of OnBase Use cases for the industry The difference between Public H

Lawyers and other Justice System personnel rely heavily on authorized documents. In recent years, more and more of these documents have become digital to reduce paper waste, speed up sharing, and adapt to the new hybrid or remote work environments seen across the country. With the growth of digital documents came the need for a simple electronic signature solution.  TrueSign is ImageSoft’s proprietary digital signature platform. Internal and external users can sign via email, text, or QR code in real-time, providing legally binding signatures with just a few clicks. Seeing the need specifically for lawyers to have increased access to electronic signing, Worldox - document management powerhouse - formed a strategic partnership with TrueSign.   Listen in as ImageSoft’s Director of Sales and Marketing, John Kenyon, chats with Worldox President, Ray Zwiefelhofer, about the partnership. Learn about why eSigning is so critical in the law sector, and what a recent customer survey from Worldox showed customers care m

Millions of Americans suffer from intellectual disabilities or cognitive conditions that can affect their ability to clearly communicate. From Alzheimer’s to Autism to severe mental health disorders, these vulnerable individuals may find themselves in emergency situations with no reliable way to express themselves to first responders.  Introducing SafeEncounter, a digital community database that logs records of vulnerable dependents for officers to refer to on the scene. SafeEncounter is voluntary and user-submitted and is accessible only to authorized districts and police forces. Family and loved ones can register their dependent and build a profile that includes physical descriptions, photos, medical history, emergency contacts, and special notes for deescalating situations. SafeEncounter is accessible on-the-go in police vehicles for real-time identification and conflict resolution.  In this episode, join ImageSoft’s CEO, Scott Bade, as he delves into the basics of SafeEncounter with Julian Vataj, Solution

When’s the last time you took a photo on your cellphone? How many homes in your neighborhood have security cameras or doorbell cams? Technology is all around us and is making its way into every aspect of our lives. The accessibility of video and audio recording has proven extremely beneficial to the Justice System in the form of evidence. However, courts are not always equipped to handle digital evidence, especially multiple formats.  Introducing Vault, ImageSoft’s Digital Evidence Management system designed to organize evidence in a cloud-based database. In this episode, CEO of ImageSoft, Scott Bade, sits down with Engineer Terry Chaudhuri to discuss Vault at a high level. Listen in as they discuss:  Digital Evidence Management and its challenges  Vault’s unique features  Seamless playback in court  How Vault benefits various job roles in the courts  And more  Stay tuned for a follow-up episode that will delve deeper into the Vault platform.  Learn more about Vault at https://imagesoftinc.com/courts

As the world transitions to a “work from anywhere” model, industries have been struck by the realization that a large percentage of their processes relies heavily on communication, approval, and signature collection. Businesses cannot afford to wait while documents are mailed or delivered, so electronic signatures have become a popular alternative. TrueSign is ImageSoft’s proprietary eSignature platform that provides top-tier security, a user-friendly interface, and unmatched convenience.  Brother International is recognized as a leader of office technology such as scanners and printers. We are thrilled to have them as a TrueSign partner, and we had the opportunity to sit down with Bob Burnett, Director of B2B Solution Development and Planning. In this episode, listen in as ImageSoft Strategic Alliance Manager and TrueSign extraordinaire Rob Beier discusses some of the most crucial aspects of the partnership with Brother International including:  Brother’s new scan-to-email signing option  Security needs

Everyone has been spending a lot more time online these days, with many companies going permanently remote or adopting a hybrid model. As tricky as it can be to learn new technologies, you can’t deny that online services have made life far more convenient. One of the fastest growing digital solutions is Online Dispute Resolution (ODR), a virtual method of mediation. Thanks to ODR, mediation is more accessible and affordable than ever, and settlements are reached in a fraction of the time.   Listen in to the ImageSoft team’s in-depth conversation with acclaimed online mediator, Susan Guthrie, Esq. Guthrie has worked in family law for many years, and has recently found a passion for helping other mediators move to the online platform. She is also well-known for her innovative and cutting edge Learn to Mediate podcast. Hear about Guthrie’s history in the mediation space, her favorite things about ODR, and how she conquers technical difficulties when they arise.  

[et_pb_section][et_pb_row][et_pb_column type="4_4"][et_pb_text] Attorneys are key players within the justice system. They’re the people looking at evidence, making sense of it, and building entire cases with it. That’s certainly no small feat, especially in more complex cases. Discovery and evidence analysis are huge undertakings that require top time management skills and unmatched organization. Unfortunately for attorneys, their job has been getting harder over the past several years as new formats of evidence are introduced. Crime scene photos and documents aren’t going to cut it anymore – most cases involve cellphones, online activity, audio or video recording, and other digital files.  In this episode, listen is as ImageSoft CEO, Scott Bade, discusses how Digital Evidence Management (DEM) is changing the way attorneys operate with renowned lawyer, Peter Hagood, Esq. Peter lets us in on some of the biggest challenges he faces behind the scenes, and breaks down why DEM is such a promising solutio

2020 was a year like no other that led to many significant changes in business operations across various industries. Most notably, companies were forced to adapt to a virtual environment to protect both their staff and clients. The growing digital landscape has made it clear that some frequently used processes are out of date and in need of an upgrade. In this week’s episode, VP of Sales and Marketing, Vince Hanson, is joined by Rob Beier, Strategic Alliance Manager at ImageSoft, to discuss the growing trend of electronic signatures. Rob answers questions about e-signing and gives us a high-level overview of how businesses are leveraging the solution to maintain an efficient virtual workflow. In addition to discussing some of the features of ImageSoft’s own TrueSign solution, Rob and Vince discuss topics including: Why more companies are looking for e-signature options Why e-signing is more efficient than wet signatures How businesses are using e-signatures to respond to a more virtual world What to look for

In today's world, we are inundated with technology that captures our everyday moments. Whether it's a joyous event, a critical life situation or a criminal activity, these moments are captured by various digital recording devices, including cell phones, CCTV, security cameras, body-worn and dash cams. With the influx of digital, physical, biological and forensic evidence the justice community is challenged to manage, organize, access and secure the evidence while maintaining CJIS compliance requirements and chain of custody. Listen in as two ImageSoft digital evidence veterans, Vince Hanson and Terry Chaudhuri discuss how the justice community can take a new direction, while thinking about protection to ensure their digital evidence management isn't an old-fashioned notion. 

For many of us 2020 was a transformative year, both in our personal lives and professional lives. As the world turned upside down, many organizations quickly adapted to meet the needs of their staff, constituents, and customers virtually. For many, future technologies were no longer a roadmap wish list item or a dream, but a critical and immediate need. As the world starts to right itself, it’s crucial to continue preparation on digital solution efforts. Whether it be natural  disasters, power outages, fires, floods or hurricanes, unseen situations aren’t going anywhere any time soon.   Glenn Gibson, Director of Global Technology Evangelist at Hyland Software takes us on a journey of digital transformation with his witty analogies and Scottish accent. With over 16 years of IT experience, Glenn shares how the journey through digital transformation should begin with the end in mind, including: Tips to start your transformation journey The importance of a complete process view to make quick decisions Key questi

Picking up from part one of our replacing state agency legacy document manage system (DMS) conversation, we're re-joined by Paul Gorman, a former CIO for two state agencies, and Terri Jones, Enterprise Advisor at Hyland Software. Listen in as Paul and Terri continue their conversation on what governments can do when your "whizz-bang" amazing document management system hasn't aged well, including:   How to manage the project to avoid potential issues The importance of executive sponsorship The importance of benchmarking The benefits of content management platforms vs. document management

In part two of our series on replacing state legacy systems, Paul Gorman, a former CIO for two state agencies, is joined once again with Terri Jones who has previously directed IT efforts for a large housing  finance and community development agency and currently serves as an Enterprise Advisor at Hyland Software. Together, Paul and Terri continue the conversation of replacing legacy systems with a focus on legacy document management systems (DMS).   Listen in as Paul and Terri discuss what governments can do when your “whizz-bang” amazing document system hasn't aged well, including:  Pain points that prompt replacement  Reasons to replace a document legacy system  Replacement roadmap  The 5 stages of going paperless   

At the start of the pandemic, we shared an edited version of our "Justice Know No Quarantine" webinar as a bonus podcast episode. During this episode, our industry veterans discussed the current challenges of civil and criminal courts, mitigation options that could be implemented in the short term and what Courts should be doing as we return to the new normal. One year later, as we've transitioned from a physical court to virtual or limited in-person hearings, we continue to face challenges. While the pandemic has propelled Court technology improvements, those new improvements have created uncertainties around staff and funding, and the ever-looming question of "how do we catch-up the caseloads going forward?" while improving access to justice. Listen in as one of our returning industry veterans Jim McMillan, Principle Technology Consultant at National Center for State Courts, sits down with our very own Brad Smith, Senior Justice Consultant, to discuss how not to just "throw money and throw bodies" at the pr

In a life not too long ago, ImageSoft Account Executive Paul Gorman was a CIO for a housing finance agency. Now, Paul kicks off a multi-episode podcast series discussing a long-standing government challenge that’s still causing headaches for staff and constituents today: legacy systems.  In part one, Paul is joined by previous government colleague Terri Jones, who is now an Enterprise Advisor at Hyland. Terri, too, used to direct IT efforts for a large housing agency, which included leading them through the lifecycle of legacy system replacement.  Tune in for Paul and Terri’s conversation on how governments can avoid getting pushed off a cliff by their legacy systems, including:  Considerations for the CIO at every stage in the replacement cycle  The inefficiency sprawls caused by quick-fix point systems   Leveraging content services functionality while undergoing legacy replacement construction  Automating repetitive government processes with robotic process automation (RPA) s