Gain, Grow, Retain Podcast

Gain, Grow, Retain Podcast

  • Author: Vários
  • Narrator: Vários
  • Publisher: Podcast
  • Duration: 167:54:36
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Synopsis

In the only podcast dedicated to customer-centric growth leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations with industry executives who are actively growing and scaling their businesses with a customer-first approach.The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling.This podcast is brought to you by Customer Imperative, a CS Ops as a Service company looking to operationalize customer success.

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Episodes

  • How to Think About Being A Leader w/ Steve Hopkins

    How to Think About Being A Leader w/ Steve Hopkins
    23/07/2021 Duration: 42min

    This week Steve Hopkins, Chief Customer Success Manager at Compusoft, joins the show to discuss Customer Success leadership. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Using Health Scores to Drive Better Outcomes w/ CSM Office Hours

    Using Health Scores to Drive Better Outcomes w/ CSM Office Hours
    21/07/2021 Duration: 28min

    This week we are discussing health scores and ways to use that data to drive ideal outcomes. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Customer Success and Community w/ Kiely Monteiro

    Customer Success and Community w/ Kiely Monteiro
    09/07/2021 Duration: 35min

    This week Kiely Monteiro, Customer Community Manager, joins the show to talk about community. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Ask Me Anything w/ Kristi Faltorusso

    Ask Me Anything w/ Kristi Faltorusso
    07/07/2021 Duration: 33min

    In a weekly segment we've asked Kristi Faltorusso to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Success Plans with a Customer w/ CSM Office Hours

    Success Plans with a Customer w/ CSM Office Hours
    02/07/2021 Duration: 27min

    This week we are discussing success and account plans for customers. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Creating Valuable QBRs w/ Emily Garza

    Creating Valuable QBRs w/ Emily Garza
    29/06/2021 Duration: 42min

    This week Emily Garza, AVP of Customer Success, joins the show. Emily and Jeff dive into QBRs and key factors to consider when putting them together. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Onboarding Processes w/ CSM Office Hours

    Onboarding Processes w/ CSM Office Hours
    25/06/2021 Duration: 23min

    This week we are discussing the onboarding process. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Customer Analytics and Reporting w/ CS Leadership Office Hours

    Customer Analytics and Reporting w/ CS Leadership Office Hours
    23/06/2021 Duration: 25min

    This week our topic is around customer analytics and reporting. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Customer Advocacy w/ CS Leadership Office Hours

    Customer Advocacy w/ CS Leadership Office Hours
    21/06/2021 Duration: 22min

    A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Acting Strategically w/ CS Leadership Office Hours

    Acting Strategically w/ CS Leadership Office Hours
    18/06/2021 Duration: 29min

    A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

    Listen
  • Leveraging Internal Resources w/ CSM Office Hours

    Leveraging Internal Resources w/ CSM Office Hours
    16/06/2021 Duration: 26min

    This week we are discussing leveraging internal resources. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • The ”Outcomes Economy” w/ CS Leadership Office Hours

    The ”Outcomes Economy” w/ CS Leadership Office Hours
    14/06/2021 Duration: 23min

    This week we are focusing on delivering outcomes. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

    Listen
  • Building Internal Relationships w/ CSM Office Hours

    Building Internal Relationships w/ CSM Office Hours
    11/06/2021 Duration: 27min

    A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • CS Blueprint w/ Kristi Faltorusso: When Customers go Through a Merger or Acquisition

    CS Blueprint w/ Kristi Faltorusso: When Customers go Through a Merger or Acquisition
    09/06/2021 Duration: 26min

    In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at ClientSuccess, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders.

    Listen
  • Managing Difficult Customers w/ CSM Office Hours

    Managing Difficult Customers w/ CSM Office Hours
    07/06/2021 Duration: 27min

    A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

    Listen
  • Escalation Models w/ Phil Davitt

    Escalation Models w/ Phil Davitt
    04/06/2021 Duration: 25min

    This week, Phil Davitt of Condeco Software joins us to discuss escalation models and developing a system with the right talking points. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan LinkedIn Jeff Breunsbach LinkedIn

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  • Building Segmentation w/ CS Leadership Office Hours

    Building Segmentation w/ CS Leadership Office Hours
    02/06/2021 Duration: 26min

    This week we are focusing on building segmentation. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan Jeff Breunsbach

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  • Customer Education in the Software Space w/ Dave Darrington and Adam Avramescu

    Customer Education in the Software Space w/ Dave Darrington and Adam Avramescu
    31/05/2021 Duration: 49min

    This week, Dave Darrington and Adam Avramescu of CELab joins us to discuss Customer Education in the Software Space. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan LinkedIn Jeff Breunsbach LinkedIn

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  • Customer Success is Being Proactive w/ CSM Office Hours

    Customer Success is Being Proactive w/ CSM Office Hours
    28/05/2021 Duration: 24min

    A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

    Listen
  • Capacity Planning for Front Line CSMs w/ Erika Villarreal

    Capacity Planning for Front Line CSMs w/ Erika Villarreal
    26/05/2021 Duration: 16min

    This week, Erika Villarreal joins us to talk discuss Capacity Planning for Front Line CSMs. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan LinkedIn Jeff Breunsbach LinkedIn

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