Synopsis
In the only podcast dedicated to customer-centric growth leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations with industry executives who are actively growing and scaling their businesses with a customer-first approach.The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling.This podcast is brought to you by Customer Imperative, a CS Ops as a Service company looking to operationalize customer success.
Episodes
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Going Above and Beyond w/ CSM Office Hours
17/11/2021 Duration: 29minThis week the topic for discussion is around going above and beyond for your customers. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Customer Success Metrics w/ Ryanne Doumet
15/11/2021 Duration: 37minToday, Ryanne Doumet of PandaDoc, is here to talk with Jeff about metrics in customer success. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Important Criteria for CSM Training w/ CSM Office Hours
12/11/2021 Duration: 28minThis week we are discussing important criteria to consider for CSM training A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Customer Research The Right Way w/ Chris Walker
10/11/2021 Duration: 45minThis week Chris Walker, CEO of Refine Labs, joins the show to discuss marketing and customer research. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Delivering Better Service w/ CS Leadership Office Hours
05/11/2021 Duration: 30minIn this week's session of Customer Success Leadership Office Hours, the topic is around collecting insights to deliver better service and how to lead and connect with a new team. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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The 10 Customer Commandments w/ Megan Bowen
06/10/2021 Duration: 40minIn today's episode, Jay and Jeff are joined by Megan Bowen. Megan is the COO and CCO of Refine Labs, and is here today to discuss her 10 Customer Commandments. Megan's post on The 10 Customer Commandments. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Utilizing Health Scores w/ Sean Fleming
04/10/2021 Duration: 38minToday Sean Fleming is on the show to discuss the complexity of health scores and how to keep them manageable and actionable. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Creating More Brand Advocates w/ Gurdev Anand
21/09/2021 Duration: 40minToday Gurdev Anand is on the show to discuss mitigating churn and how to create brand affinity and engagement. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Enterprise Customer Success Without A Contract w/ Jacob Laufer
17/09/2021 Duration: 40minToday Jacob Laufer is on the show to discuss enterprise customer success without a contract If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Customer Success at Scale w/ Peter Armaly
14/09/2021 Duration: 53minThis week Peter Armaly, Senior Director of Customer Success Enablement at Oracle, joins the show to discuss customer success at scale. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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The Impact of Your Words w/ Linda Matthews
30/08/2021 Duration: 40minThis week Linda Matthews, mentor and coach who does customer success freelance work, is here today to discuss communication and how your words are impactful. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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SaaS as a Predominant Model for Business w/ Richard Owen
27/08/2021 Duration: 43minThis week Richard Owen, Founder of OCX Coginition, joins the show to discuss SaaS, predictions, and customer success. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Digital Customer Success w/ Dan Steinman
18/08/2021 Duration: 48minThis week Dan Steinman, Customer Success Evangelist at Gainsight, joins the show to discuss digital customer success. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Ways to Engage Non-Responders w/ CS Leadership Office Hours
16/08/2021 Duration: 41minThis week our topic is around engaging non-responders, structuring business reviews, and metrics to consider as part of your engagement strategy. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Driving Customer Engagement w/ CSM Office Hours
13/08/2021 Duration: 26minThis week we are discussing ways to drive customer engagement. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Eat, Breathe, Sleep Customer Success w/ Maranda Dziekonski
04/08/2021 Duration: 45minThis week Maranda Dziekonski Chief Customer Officer at Swiftly, joins the show to discuss all things customer success. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Customer Engagements w/ CS Leadership Office Hours
02/08/2021 Duration: 24minThis week our topic is around customer engagement. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Leveraging In-Product Feedback to Drive Engagement w/ CSM Office Hours
30/07/2021 Duration: 28minThis week we are discussing Leveraging In-Product Feedback to Drive Engagement. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Engagements Models and Segmentation w/ CS Leadership Office Hours
28/07/2021 Duration: 27minThis week our topic is around engagement models and segmentation. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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Customer Engagement Touch Points w/ CSM Office Hours
26/07/2021 Duration: 27minThis week we are discussing Customer Engagement Touch Points. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach