Gain, Grow, Retain Podcast

Gain, Grow, Retain Podcast

  • Author: Vários
  • Narrator: Vários
  • Publisher: Podcast
  • Duration: 167:54:36
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Synopsis

In the only podcast dedicated to customer-centric growth leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations with industry executives who are actively growing and scaling their businesses with a customer-first approach.The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling.This podcast is brought to you by Customer Imperative, a CS Ops as a Service company looking to operationalize customer success.

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Episodes

  • Transforming a Business w/ Gemma Cipriani-Espineira

    Transforming a Business w/ Gemma Cipriani-Espineira
    21/05/2021 Duration: 43min

    This week, Gemma Cipriani-Espineira of Chili Piper joins us to discuss being a leader in Customer Success and how to transform while running a business. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan LinkedIn Jeff Breunsbach LinkedIn

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  • CS Blueprint w/ Kristi Faltorusso: 10 Common Churn Reasons

    CS Blueprint w/ Kristi Faltorusso: 10 Common Churn Reasons
    19/05/2021 Duration: 28min

    In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Challenges of Integrating New Tools w/ CSM Office Hours

    Challenges of Integrating New Tools w/ CSM Office Hours
    17/05/2021 Duration: 26min

    A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Connect with Jay Nathan Connect with Jeff Breunsbach

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  • Org chart, organization, and political influencers w/ CS Leadership Office Hours

    Org chart, organization, and political influencers w/ CS Leadership Office Hours
    14/05/2021 Duration: 36min

    This week we are focusing org chart, organization, and political influencers. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan Jeff Breunsbach

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  • Engage in Strategic Conversation w/ CSM Office Hours

    Engage in Strategic Conversation w/ CSM Office Hours
    12/05/2021 Duration: 27min

    A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Connect with Jay Nathan Connect with Jeff Breunsbach

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  • Diving Into Customer Marketing w/ Gal Biran

    Diving Into Customer Marketing w/ Gal Biran
    10/05/2021 Duration: 30min

    This week, Gal Biran joins us to talk discuss the ins and outs of Customer Marketing! If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan LinkedIn Jeff Breunsbach LinkedIn

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  • Red Account Management w/ CS Leadership Office Hours

    Red Account Management w/ CS Leadership Office Hours
    07/05/2021 Duration: 32min

    This week we are focusing on what's included in your framework for red account management. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • The Center of Excellence w/ Scott K. Wilder

    The Center of Excellence w/ Scott K. Wilder
    05/05/2021 Duration: 42min

    This week, Scott Wilder joins us to discuss creating a seamless, integrated customer engagement experience! If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Actionable Takeaways w/ CSM Office Hours

    Actionable Takeaways w/ CSM Office Hours
    03/05/2021 Duration: 31min

    A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • The Seven Pillars of Customer Success with Wayne McCulloch

    The Seven Pillars of Customer Success with Wayne McCulloch
    30/04/2021 Duration: 39min

    This week, Wayne McCulloch joins us to discuss driving impactful client outcomes for your company! If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • What We’re Focusing on in Q1 w/ CS Leadership Office Hours

    What We’re Focusing on in Q1 w/ CS Leadership Office Hours
    28/04/2021 Duration: 23min

    A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • In Product Experience

    In Product Experience
    26/04/2021 Duration: 33min

    A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Categorizing and Keeping Track of Current Customers w/ CSM Office Hours

    Categorizing and Keeping Track of Current Customers w/ CSM Office Hours
    23/04/2021 Duration: 25min

    A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Building Advocacy w/ Kevin Lau

    Building Advocacy w/ Kevin Lau
    21/04/2021 Duration: 35min

    Kevin Lau joins us this week to talk about building advocacy and advocates! If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Industry Expertise or CSM Skills? w/ CSM Office Hours

    Industry Expertise or CSM Skills? w/ CSM Office Hours
    19/04/2021 Duration: 27min

    A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • All Aboard the Community Hype Train w/ Holly Firestone

    All Aboard the Community Hype Train w/ Holly Firestone
    16/04/2021 Duration: 37min

    Holly Firestone joins us this week to talk about all things community, including the importance of listening to your community! If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Metrics to Customer Success w/ CS Leadership Office Hours

    Metrics to Customer Success w/ CS Leadership Office Hours
    14/04/2021 Duration: 27min

    A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • Beyond the Tradititional Thinking of Community w/ Mac Reddin

    Beyond the Tradititional Thinking of Community w/ Mac Reddin
    12/04/2021 Duration: 37min

    Mac Reddin, Co-Founder and CEO at Commsor, comes to the Gain Grow Retain CS Leadership Office Hours to talk to us about community. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

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  • CS Blueprint w/ Kristi Faltorusso: Rolling Out an Engagement Model

    CS Blueprint w/ Kristi Faltorusso: Rolling Out an Engagement Model
    09/04/2021 Duration: 26min

    In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

    Listen
  • Discussing Customer Scenarios w/ CSM Office Hours

    Discussing Customer Scenarios w/ CSM Office Hours
    07/04/2021 Duration: 26min

    A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

    Listen
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