Ai In Action

Today's guest is Andy Ho, VP of Learning Experience and Innovation at ServiceNow in San Diego, CA. Andy is a senior leader of a Training and Certification team with 25 years of training experience in the enterprise software industry. He has directed, developed and delivered classes in a variety of formats including instructor-led, virtual and cloud-based platforms. Currently, Andy is leading a team focused on learning experiences and innovation at ServiceNow. His focus is on exploring ways to reimagine how people learn by implementing new technologies into the classroom including Artificial Intelligence, Machine Learning, Augmented Reality, Virtual Reality and the metaverse. In the episode, Andy talks about: His role and responsibilities as VP of Learning Experience and Innovation, What keeps him motivated working at ServiceNow, Trends he is seeing in the Learning world, Challenges in keeping people’s attention, How to do less better, and Using the ServiceNow community to support learning

Today's guest is Will Shapiro, Head of Data Science at Flatiron Health in New York. Founded in 2012, Flatiron Health is a healthtech company dedicated to improving cancer treatment and advancing research. As the pioneer in real-world evidence for oncology, they provide technology and services to support patient care and make every patient story count. It's their mission to improve and extend lives by learning from the experience of every person with cancer. Flatiron partner with hundreds of cancer centers, 20+ top global developers of oncology therapeutics, and researchers and regulators around the world. Flatiron's vision is to build a world where technology and science close the gap between care and research. They believe learning from the experience of every person with cancer is an imperative - it is the key to accelerating research and continuing to improve the quality of care. In the episode, Will will discuss: His background and current work with Flatiron Health, An insight into some of the projec

Today's guest is Jerry Dolak, Principal at RSM US LLP. Headquartered in Chicago, RSM brings an unmatched personalized focus to every interaction, meeting people where they are to help them reach their goals. They build rich, enduring relationships based on a profound understanding of their clients, colleagues and communities, as well as their goals and aspirations. They also bring diverse ideas and insights to help them reach greater heights. Jerry is responsible for the strategic direction and management of the ServiceNow practice at RSM US LLP. He utilizes his extensive experience and expertise in ServiceNow to consult with current and prospective clients to understand their business needs, identify requirements and develop applications to meet those needs. In his career, Jerry has led business-critical initiatives across a variety of industries such as Healthcare, Supply Chain, Financial Services and Higher Education. In the episode, Jerry will chat about: His background and current role with RSM, Interest

Today's guest is Corey Bezyak, VP of Product Development at Bongo in Colorado. Founded in 2009, Bongo is a sales readiness tool that easily plugs into your existing learning platform and helps managers accurately assess and validate skills across their team. It also provides training and real-time feedback to reinforce winning behavior, and streamlines the ramp of new hires and speeds up knowledge retention thereafter. Corey is a senior level manager with a proven track record for maximizing available resources to deliver valuable, high-quality software solutions within timeline and budgetary constraints. He is a champion for cultural transformation from traditional software delivery patterns to modern DevOps practices. Corey also has a strong reputation for high energy level and self-motivation with a commitment to team and organization success. In the episode, Corey will discuss: The interesting work they do at Bongo, Challenges of applying AI within Edtech, Their journey and success over the past few years

Today's guest is Audrey Smith, Chief Operating Officer at MLtwist in Santa Clara, CA. Founded in 2021, MLtwist enables you to seamlessly connect with their partner’s labeling and workforce while making sure that your data is safe and securely formatted and classified. Their integrations will push your data assets to the best platform for your specific use cases and send it back in the format that your Machine Learning team requires. Scientists and engineers leverage MLtwist's deep Labeling Operations expertise, live Data Labeling Platform marketplace, real-time dashboards and robust integrations with 75+ integrated data labeling platforms. Their services take care of the time consuming complexities that go into data labeling operations - including designing workflow, testing the right data labeling platforms, writing guidelines & training workforces - all the way to quality control. In the episode, Audrey will discuss: MLtwist’s work within data preparation & labelling, Benefits their DaaS and SaaS of

Today's guest is Tricia Gilbert, ServiceNow Practice Head at Fujitsu North America. Fujitsu's purpose is to make the world more sustainable by building trust in society through innovation. To fulfill this purpose, Fujitsu enhance their ability to stay in tune with global society, while continuing to make agile changes and create value. They offer a broad range of products, services and solutions, and have approximately 130,000 employees supporting customers in 180 countries. Tricia loves to take a customer centric approach to drive business and digital transformation for their clients. In the world of service differentiation, she has learned to build trust with clients and peers by fostering a collaborative space to work or play. She is happiest when she hears that her team provided value. Tricia is continuously looking for ways to to enhance client success for the both current and future state.  She loves watching people get excited about innovation and finding ways to elevate 'work happiness'. In the e

Today's guest is Kaushik Pendurthi, Co-Founder and CTO at Jobox. Since 2018, Jobox has been focused on modernizing the way skilled professionals in the home service industry work. They are building tools and partnerships to make their job simpler, efficient and more rewarding so that they can focus on their skillset and providing better service. By applying technology and automation to improve a historically pen-and-paper industry, Jobox helps pros and home service marketplaces work smarter and with more clarity. They simplify workflows, speed up payments and make admin tasks less exhausting with nuanced algorithms and empathetic features. In the episode, Kaushik will discuss: The interesting work he does with Jobox, The journey of building Jobox from the ground up, How they are applying AI in their managed marketplace, An insight into the AI and Data team, What excites him for the future at Jobox, Why Jobox is a great place to work

Today's guest is Tigran Petrosyan, Co-Founder and CEO at SuperAnnotate. Founded in 2018, SuperAnnotate is helping companies build the next generation of computer vision products with its end-to-end platform and integrated marketplace of managed annotation service teams. SuperAnnotate provides comprehensive annotation tooling, robust collaboration, quality management systems, no-code neural network training and automation, as well as a data review and curation system to successfully develop and scale computer vision projects. Tigran is a physicist turned tech enthusiast and entrepreneur. After earning his master’s degree in Physics from ETH Zurich in Switzerland, Tigran pursued his Ph.D. in Biomedical Imaging and Photonics. Just before graduating, Tigran dropped out of his Ph.D. program to start SuperAnnotate with his brother Vahan, following his passion for building comprehensive teams and making products people love. In the episode, Tigran will discuss: The journey to co-founding SuperAnnotate, How they are

Today's guest is Ric Mims, ServiceNow Solutions Director at SDI Presence. Headquartered in Chicago, SDI Presence is an IT consultancy and Managed Services Provider (MSP) that leverages its strong team presence to advance their clients to a secure digital enterprise. They offer end-to-end technology services, driving performance, continuous improvement and cost controls to better serve their constituents. For over 25 years, SDI Presence has earned the role of trusted IT advisor to a portfolio of clients that includes utilities, airports, mass transits and government agencies throughout the United States. The firm has built a core expertise in guiding our clients through legacy IT modernization, delivering on the higher technical and security requirements of these critical, high-value environments. In the episode, Ric will discuss: How he got into the world of ServiceNow His current role with SDI Presence The importance of infrastructure change management How companies can overcome challenges in implementing Se

Today's guest is Irv Lustig, Optimization Principal at Princeton Consultants. Founded in 1981 with offices in Princeton, New Jersey and New York City, Princeton Consultants uniquely blends Information Technology and Management Consulting to help executives achieve transformative improvement in their organizations. Their key service lines focus on Custom AI & Optimization Solutions, Business Strategy, Process Engineering, Software Development and Project Management. With over 20 years of experience, Irv is passionate about the application of advanced analytics and data science to drive better decisions. He has been involved in the areas of sales, marketing, development, consulting, and deployment of analytics and data science based solutions. Currently, Irv is responsible for leading the Princeton Consultants Optimization Center of Excellence, leading the development of an optimization marketing and sales practice, and performing optimization consulting for select clients. In the episode, Irv will chat abo

Today's guest is Michael Wharton, Director, Principal Machine Learning Engineer at KUNGFU.AI in Austin, Texas. Founded in 2018, KUNGFU.AI is an AI services provider that gives companies the AI advantage. From sparking big ideas to delivering practical solutions, they help you unlock the business value of AI. KUNGFU.AI help companies establish their AI strategy, develop custom solutions, and optimize their investment to ultimately transform their business using Artificial Intelligence. They believe in the ethical and thoughtful application of AI that solves our clients’ unique challenges. In the episode, Michael will chat about: Who are Kungfu.ai and what his role involves, Use cases of the problems they solve for customers within Machine Learning, The team structure and plans for growth, Advice to those starting a career in Machine Learning, Career opportunities and the working culture at Kungfu.ai, Upcoming trends within AI that excite him, and  What the near future looks like for Kungfu.ai

Today's guest is Jeffrey Tefertiller, President at Service Management Leadership. Jeffrey is a Senior Technology Executive focusing on Digital Transformation, Service Management and IT Asset Management. He is a Business Continuity leader with nearly three decades leading initiatives and organizations with large global teams, a broad span of control, and P&L responsibilities across many industries. Jeffrey is able to take complex problems and create solutions for varied audiences, from the C-level down to all levels of the organization. With a passionate and positive personality, he brings proven success and experience to positions of leadership. Jeffrey is a high performer who has a love for excellence and knows what “success” looks like in several global, geographically-diverse roles. He is a believer in analytics and metrics to measure success and opportunities for improvement. In the episode, Jeffrey will talk about: His 20+ years experience in Service Management, How ServiceNow can be enhanced from th

Today's guest is Raj Shukla, VP, Head AI & Machine Learning at SymphonyAI in Palo Alto, California. Founded in 2017, SymphonyAI are building the leading AI SaaS company for enterprise transformation across the most critical industry sectors. They provide focused AI applications designed to rapidly solve challenging business problems and deliver breakthrough insights, increasing operational efficiencies and growing revenue for customers. Raj is experienced at building at-scale, cloud-native products and Machine Learning applications that drive customer and business value. He has led Engineering and Applied Science teams that have built new revenue streams, driven product differentiation and achieved infrastructure efficiencies at scale. After nearly 14 years with Microsoft, Raj joined SymphonyAI in August 2022 where he leads core ML Engineering and AI platform teams, and heads the Incubation efforts aimed at tapping new markets and creating new revenue streams. In the episode, Raj will chat about: His back

Today's guest is Nicola Attico, Blockchain/DLT Solution Engineer – Innovation & Strategy Office at ServiceNow. Based in Milan, Nicola is strongly passionate and a self-motivated individual who deeply believes in innovative technologies. He has a significant understanding of technical & business processes, blockchain & distributed ledgers, and platform-as-a-service. He also has the ability to manage in cross-cultural teams with strong ethical values, and a belief in collaboration and respect. Nicola has excellent communication and public speaking skills, and frequently organizes and holds events, user groups and meetups while often presenting the value of technology in wider conferences. He also often publishes articles and other content on specialized magazines and online. In November 2018, he published his first book "Blockchain. Guida all'Ecosistema" ("Blockchain Ecosystem") and he published his second book "Enterprise Blockchain" in 2021. In the episode, Nicola will talk about: How he got into

Today's guest is Ray Zhou, Co-Founder and Co-CEO at Affinity in San Francisco. Founded in 2014, Affinity’s patented technology structures and analyzes millions of data points across emails, calendars and third-party sources to offer users the tools they need to automatically manage their most valuable relationships, prioritize important connections, and discover untapped opportunities. Affinity uses AI to analyze relationship strength and illuminate the best paths to warm introductions. The platform also offers a holistic view of users’ networks in a centralized, automatically updated database without any manual upkeep. Affinity's customers range from venture capital firms, private equity firms investment bankers, insurers, financial services firms, real estate companies and more. In the episode, Ray will chat about: His background and journey to co-founding Affinity, An insight into their relationship intelligence platform, The problems they were looking to solve using AI and Analytics, The working culture a

Today's guest is Peter Fishman, Co-Founder at Mozart Data in San Francisco. Founded in 2020, Mozart Data is the all-in-one modern data platform that gives anyone the tools to consolidate, organize, and prepare data for analysis. Mozart Data is on a mission to empower anyone to get the most out of their data without engineering or technical knowledge. Businesses of all sizes, from start-ups to Fortune 100 companies, use Mozart Data to power their data infrastructure and free up their teams to focus on the data engineering and analysis that’s unique to them. Mozart Data provides a Snowflake data warehouse, ETL, transformation, and other no-code tools to consolidate, organize, and clean company data before the analysis stage. In the episode, Peter will chat about: The motivation for founding Mozart Data, Milestones and challenges they faced bringing the idea to life, What’s unique about their data engineering team, Use cases of the benefits they bring to customers, Upcoming career opportunities, and Why Moz

Today’s guest is Paul Webb, Global ServiceNow Alliance Leader at EY in San Francisco. The EY–ServiceNow Alliance combines ingenuity with a leading digital workflow platform. They innovate together to deliver workflow automation that enables better connectivity across systems, drives greater resource efficiency and delivers seamless human-centric processes. They remove bottlenecks to provide easy-to-consume information where it’s needed, delivering frictionless experiences for both customers and employees. Paul constantly inspires the practice to remain at the forefront of innovation, bringing EY’s business insights and creating new solutions that increase profits, improve productivity and deliver automation at speed. With a 30-year track record in driving technology transformation and IT innovation, Paul helps global clients reimagine the way work gets done and extract more value from technology investment. He has deep knowledge and experience across a wide range of sectors, from aerospace and defense to

Today's guest is Breanne Creelman, Director of UX/UI at Thirdera. Founded in 2021, Thirdera is a global services provider that uses ServiceNow to help enterprises unlock their business and customer workflows in the cloud through digitization and automation. Thirdera brings together the power of the ServiceNow platform and its limitless potential across the world of work. Thirdera's architects, developers, consultants, designers and project managers help their customers transform, get more from ServiceNow, and unlock hidden potential. They are ushering in the next era of transformation, digitization, automation and partner expectation, all with and at the speed of NOW. In the episode, Bre will talk about: How she got into the world of ServiceNow, Her role and why UI/UX is important, The make-up of her team at Thirdera, Interesting case study of the problems they solved for a Healthcare client, Generating ROI and what she learned on this project, and New product features/acquisitions she would like to see in Se

Today's guest is Olya Caliujnaia, Co-Founder and CEO at Sanlo in San Francisco, CA. Working together with creative and ambitious minds, Sanlo is on a mission to provide gaming and app developers with financing and financial insights. While growing a business comes with challenges, Sanlo believe finances shouldn’t hold you back. Developers with great products should have access to financing and advice to ship and scale amazing products: that’s where Sanlo come in. In the episode, Olya will chat about: Sanlo’s work in financing for gaming & app developers, An insight into the team driving their success, Use cases of the benefits they bring to customers, Upcoming projects & what’s in store at Sanlo, and Plans for growth and their exciting future

Today's guest is Martin Ivanov, ServiceNow Enthusiast & Community Rising Star. Martin is an experienced ServiceNow Solution Consultant with a demonstrated history of working in the consulting industry. He is skilled in ServiceNow Platform Administration and Development, ITSM Module, Custom application development, Integrations and Platform-wide scripting. In 2022, Martin was named as a ServiceNow Rising Star, which recognizes individuals who have shown growth in individual contribution to ServiceNow’s online community. In the episode, Martin will talk about: Interesting projects he has done within ServiceNow, How he has benefitted from the advice of others, Establishing a personal brand in the ServiceNow community, Becoming a ServiceNow Community Rising Star, Advice to those looking for a career in ServiceNow, and Why the ServiceNow platform is not slowing down