Ai In Action

Today's guest is Eddie Goldbeck, ServiceNow expert & Founder at Goldbeck Technology in Los Angeles. Eddie is a Senior Information Technology leader with over a decade of leadership, architecture and development experience. He has successfully built and cultivated diverse teams of support, engineering and development resources, as well as delivering innovative solutions in fast-paced, high-pressure environments. He has a documented track record of creating business value, driving return on investment and enhancing service delivery. In the episode, Eddie will tell you about: How he got into ServiceNow and transitioning into consulting, Differences between working as a contractor vs employee, Positioning himself in a competitive marketplace, Challenges he’s faces and advice for moving into consulting, Balancing the work & handing multiple customers, What he enjoys most as being a contractor and Advice to his younger self

Today's guest is Chris Halverson. Based in Minneapolis, Chris is an experienced ServiceNow Architect, Administrator and ITSM/ITIL Process Consultant with over 25 years of experience working in IT Operations and consulting. His overall ServiceNow technical project experience includes custom scoped application development, Service Portal, Customer Service Management (CSM), ITSM, ITOM, MID Server Configuration, Project Portfolio Management (PPM) and much more. In the episode, Chris will tell you about: How he got into ServiceNow & why contracting, What is Castle Building, Interesting projects he’s worked on over the years, Skillset needed for a career in ServiceNow contracting, Key differences between contracting vs employee, Advice on how to win that gig in a competitive market, The importance of Stakeholder management, The best things and challenges of being a contractor and Where he sees the future of the ServiceNow platform

Today's guest is Amir Sadoughi, Head of Engineering at Pinecone in New York. Founded in 2019, Pinecone is a fully managed vector database that makes it easy to add vector search to production applications. It combines state-of-the-art vector search libraries, advanced features such as filtering, and distribution infrastructure to provide high performance and reliability at any scale. No more hassles of benchmarking and tuning algorithms or building and maintaining infrastructure for vector search. Pinecone have an expert team of engineers who have built large machine learning platforms, databases and search engines at the likes of AWS and Yahoo. Their scientists have transformed businesses with ML applications such as shopping recommendations, online advertising, semantic search, anomaly detection, and more. They also have top researchers who collectively have published more than 100 academic papers and patents on machine learning, systems and algorithms. In today's episode, Amir will discuss: Pinecone’s Simi

Today's guest is Bit Rambusch, Vice President of Online Support & Knowledge Management at Dell Technologies in Austin, Texas. Bit has over 20 years of executive experience leading global customer support services organizations, developing and implementing large-scale service offers, product and quality management systems and programs. He has deep experience in driving digital transformation with defined business results, outcomes and seamless customer experiences across global and highly matrixed organizations. Bit is globally responsible for developing, implementing and delivering digital and social transformation across multiple contact and delivery channels at Dell Technologies. This is achieved through the deployment of knowledge and content management systems, quality processes and unified search capabilities that deliver fast, accurate and seamless digital experiences to millions of customers worldwide and an end-user network that consists of over 30,000 field support engineers and call center agent

Today's guest is Dr. Tim Still, Head of Artificial Intelligence Solutions at Schwarz IT KG. Schwarz Dienstleistung KG provides comprehensive services for the Schwarz Group associated companies, such as Kaufland and Lidl. Based in Neckarsulm in the South of Germany, more than 1,000 experts in various fields make an important contribution to their expanding corporate strategy. Tim is responsible for building artificial intelligence solutions for the Schwarz Group. He is leading a talented team of highly skilled data scientists, data engineers and developers to develop and build data products to create value for the Schwarz group utilizing the latest machine learning and big data technologies. In the episode, Tim will discuss: His background and journey to Schwarz IT, How they leverage AI at Schwarz IT, Interesting projects the team are working on, Challenges in bringing AI into production and Advice to aspiring data scientists

Today's guest is Slater Victoroff, Chief Technology Officer at Indico Data in Boston, MA. Founded in 2013, Indico is the leading provider of Intelligent Process Automation (IPA) solutions. They help organizations turn processes into profit by enabling them to automate manual, labor-intensive, document-based workflows. Indico are solving these challenges in an approach known as transfer learning, which allows users to train machine learning models with orders of magnitude less data than required by traditional rule-based techniques. With Indico, enterprises are now able to deploy AI to unstructured content challenges more effectively while eliminating many of the common barriers to adoption. In today's episode, Slater will discuss: The origins of Indico Data Indico Data's solutions in Document Intake and Understanding Use cases of the problems they are solving for customers What excites him for the future at Indico Data Building a successful data team Exciting opportunities at Indico Data

Today's guest is Erin Gustafson, Lead Data Scientist at Duolingo in Pittsburgh, PA. Founded in 2011, Duolingo is the world’s most popular way to learn a language. Their mission is to develop the best education in the world and make it universally available. Today, Duolingo have become the most downloaded education app in the history of the App Store and in 2019, it became the top-grossing education app worldwide. Learning a new language is hard, but Duolingo believes it can be fun. They use bite-sized lessons that feel like playing a game to keep our learners motivated. With over 500 million learners, they have unprecedented data insights on how people learn. Their teams of language learning scientists, machine learning engineers and AI experts use this data to constantly improve their effectiveness. Duolingo are building a future in which the highest-quality education is accessible to all. In today's episode, Erin will discuss: The role of Data Science in Duolingo’s language learning platform, Interesting pr

Today's guest is Felippe Mora, Senior Director of Customer Success at Nuvolo in New Jersey. Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. They provide a single platform to manage all people, all physical locations, all assets and all work to enable data sharing across departments. They serve various industries such as healthcare, life sciences, financial services, retail, government, higher education and enterprise. They are the largest and fastest-growing independent software vendor globally, built on the NOW platform. Felippe is a customer-centric executive focused on delivering value and leveraging customer feedback to ensure long-term relationships that drive retention and expansion of recurring revenue. He is a results-driven and innovative professional, with extensive experience in software and web development, information technology operations, systems management and client relations. Felippe is armed with outstanding skills in setting vision and strategies along wit

Today's guest is Dr. Ruth Janning, Head of Data Science at OBI next in North Rhine-Westphalia. OBI next drive digitization and innovation in the OBI hardware store, and enable people to design their home creatively and individually. Regardless of whether it is a new look for the kitchen or a garden project with the whole family, they inspire, advise and make everything possible for their customers. To this end, OBI next are developing an extensive service ecosystem and together they create unique customer experiences. In the episode, Ruth will discuss: Her background and career journey to date OBI’s work as a do-it-yourself retailer How the data team is structured to achieve success Challenges in applying AI as a product The pros and cons of Deep Learning How to build and manage a successful data science team

Today's guest is Adam Almozlino, VP of Data and Products at OptimizeRx. Founded in 2006, OptimizeRx provides unique physician and consumer platforms and strategies to help patients better afford and adhere to their treatment regimens, while offering pharmaceutical and healthcare companies more effective ways to deliver relevant information and services to healthcare providers and their patients right at the point of care. Adam is responsible for driving the development and commercialization of all new data and analytics-based products at OptimizeRx. He has led multi-million dollar engagements with customers, through which the products ideated and developed are commercialized, developed their enterprise data and analytics strategy to create long-term company value and authored a patent for a product combining Big Data repositories, AI and telehealth for predictive targeting of messages to physicians and patients in digital settings. In today's episode, Adam will discuss: OptmizeRx’s communications platfor

Today's guest is Adam Katz, Chief Revenue Officer and Adam Smith, VP of Analytics and Data Science at Sightly in New York. Founded in 2013, Sightly are helping Brands Anticipate the Unexpected. They use data science, predictive algorithms and expert human know-how to maximize your outcomes and align your Brand Mentality™ at speed, no matter what lies ahead. Their smart, agile approach to media planning, buying and fine-tuning extends across YouTube, TikTok, Connected TV & OTT, Live Streaming video, and all premium publishers and networks. In today's episode, they will tell you about: Sightly’s unique brand mentality platform, Problems they are solving applying AI and Data Science, Use cases of helping customers establish their Brand Mentality™, Interesting projects & day-to-day of the data team, What makes Sightly a great place to work, How Data Science became a critical part of their business and What the future holds for Sightly

Today's guest is David Yang, Vice President for Digital Transformation at ICF. David is an industry expert at leading cutting-edge digital transformation initiatives and is passionate about enabling digital transformation in the public and private sector. He has held leadership positions in industry organizations and the Federal Government. David is also the co-host of The Inc.Tank - a podcast that features insights from the leaders in AI, Blockchain, Big Data, Synthetic Biology and Space Exploration on how these technologies will impact our world. David is an Executive-in-Residence at the Ed Snider Center for Enterprise and Markets in the Robert H. Smith School of Business at the University of Maryland and serves on the Board of the Advanced Technology Academic Research Council (ATARC) and the Association for Federal Information Resources Management (AFFIRM). David also holds the rank of Captain as a Volunteer Firefighter/EMT with the Prince George’s County Fire Department in Maryland. In the episo

Today's guest is Eran Udassin, VP of Product and Operations at Simplaex's Rivr in Berlin. Rivr is an AI-powered, traffic shaping library built for the Supply Side of the programmatic advertising ecosystem. Through intelligent filtering, Rivr improves monetization, increases scalability and strengthens demand-supply relationships for their partners. Rivr is on a mission to support supply-side companies in developing their competitive advantage by maximizing financial health and operational efficiency. In the episode, Eran will discuss: How they are applying AI and Machine Learning at Rivr, Challenges they have to overcome to achieve success, Selling AI products to customers, Top 3 industries he feels will be impacted by advancements in AI & The impact of AI in the AdTech industry

Today's guest is Kushal Chakrabarti, VP of Research and Data Science at Opendoor in San Francisco. Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move by building a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. They have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with them and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. As the VP of Research and Data Science, Kushal brings over ten years of experience in large-scale machine learning and data engineering to Opendoor. Kushal has led billion-dollar data science teams, founded two high-growth VC-backed startups and originally made his bones in large-scale statistical models. He regularly advises CEO's/CTO's through key organizational challenges involving data and has worked as a fractional executive at top companies, validating data strategy,

Today's guest is Charles Taylor, Founder & Chief Technology Officer at Heartflow in Redwood City, California. HeartFlow is a medical technology company transforming the way cardiovascular disease is diagnosed and treated. With their HeartFlow Analysis, a non-invasive personalized cardiac test, physicians are able to make better care decisions for their patients with suspected coronary artery disease, the number one killer of men and women worldwide. With offices in Redwood City, Austin, London and Japan, HeartFlow is backed by decades of scientific research & development and leverages the latest advancements in technology to help set a new standard of care for diagnosing cardiovascular care worldwide. Heartflow embodies the best of both technology and healthcare companies and hires people who are passionate about living their mission to save lives, improve the patient experience and reduce the overall cost of care. In today's episode, Charles discusses: The journey over the past 14 years at Heartflow,

Today's guest is Sean McDermott, Founder, President and CEO at Windward Consulting in Virginia. As a serial entrepreneur, Sean has worked for more than twenty years to assist hundreds of global clients and the Federal Government in the design, development and operation of large-scale IT networks and data centers. In 1997, Sean founded Windward Consulting Group to help CIOs strategically transform IT from a “cost of doing business” into a competitive business differentiator. Windward help IT organizations in large companies solve complex problems often related to misaligned processes that are typically tied to tools that are not being correctly utilized. They leverage their experience of over 1,800 engagements to assist clients in the transformation of their IT services to drive ROI, implement next-generation solutions and simplify day-to-day execution. As the CEO, Sean sets and manages the overall direction of the company including the firm’s service offerings and strategic partnerships. In the episode,

Today's guest is Michael Koch, Director of Data Analytics & Artificial Intelligence at Lufthansa Industry Solutions in Norderstedt, Germany. This Lufthansa subsidiary is a service provider for IT consulting and system integration which helps clients with the digital transformation of their companies. Their customer base includes both companies within the Lufthansa Group, as well as more than 300 companies in various lines of business. In the episode, Michael will tell you about: Building AI services at Lufthansa Industry Solutions, How the data team is structured for success, Why Data Science projects fail, Challenges facing applying AI in industry & Advice when starting your AI and Data Science journey

Today's guest is Jason Christiansen, Co-Founder & Co-CEO at Young Alfred in New York. Founded in 2016, Young Alfred unlocks access to home insurance for both homeowners and businesses. With over 40 direct insurance carrier partners, they are on a mission to turn the five-hour nightmare of shopping for home insurance online into an informed 15-minute transaction. Young Alfred's technology analyzes billions of data points for every customer to find the best-priced insurance options available. The team empowers their clients with data so they have all the information needed to make an informed purchase decision. Young Alfred strives for perfection and being the smartest, most customer-friendly agent on earth. In today's episode, Jason discusses: What makes Young Alfred unique in the home insurance sector, Problems they are solving by applying AI and Data solutions, Experience building data teams from high-frequency trading to insurance, Advice to data scientists on how to make an impact, The importance of co

Today's guest is Joanne Chen, VP of Data at Thirty Madison in New York. Founded in 2017, Thirty Madison is a healthcare company bringing specialized care and treatment to everyone. As one of Built In's Top 100 Companies in NYC, Thirty Madison work to improve how millions of people manage their chronic conditions with a patient-first approach that provides care and support from diagnosis to treatment and tracking. Their products include Keeps, a men’s hair loss solution, Cove, which focuses on migraines and Evens, which treats acid reflux. As the VP of Data, Joanne is responsible for enterprise analytics and AI integration from business intelligence to clinical analytics. Prior to Thirty Madison, Joanne was the VP of Data at Yieldstreet, a crowdfunding marketplace in the private credit market, where she was responsible for enterprise digital transformation from underwriting to distribution. With a PhD in neuroscience and a master's degree in statistics from Harvard, Joanne has held various key leader

Today's guest is Fliria Jernigan, Vice President of Technology at LPL Financial, who are a leader in the retail financial advice market. They serve independent financial advisors and financial institutions, providing them with the technology, research, clearing and compliance services, and practice management programs they need to create and grow thriving practices. LPL enables them to provide objective guidance to millions of American families seeking wealth management, retirement planning, financial planning and asset management solutions. Fliria is an accomplished IT Management professional with extensive experience and knowledge in ITIL processes, Service Management, ServiceNow and IT controls. She has strong experience leading Service Management organizations, driving Service Management system implementations while leading multiple teams in the U.S. and abroad. Fliria has a proven ability to execute against IT strategies and achieve results while remaining customer-focused. In the episode, Fliria will te