Ai In Action

Today's guest is Sascha Wildgrube, Technical Consultant at ServiceNow in Frankfurt, Germany. Founded in 2004, ServiceNow bring organizations of every size, in every industry, smarter, faster and better ways to work. By digitizing and automating siloed processes, ServiceNow dramatically improves experiences for those who work for you and those who work with you. They offer a platform for a fast‑changing world, built to optimize processes, make work more intuitive and create new value. In the episode, Sascha talks about: His current role and responsibilities with ServiceNow, An insight into what he will be speaking about at Knowledge 23, Quick wins that people can gain by embracing Digital Transformation, Outcomes that companies can generate implementing ServiceNow, What he’s most looking forward to at Knowledge 23

In today's show, we're delighted to welcome back Andy Ho, VP of Learning Experience and Innovation at ServiceNow. Based in San Diego, California, Andy is a senior executive of a Training and Certification team with 25 years of training experience in the enterprise software industry. He has directed, developed and delivered classes in a variety of formats including instructor-led, virtual, and cloud-based platforms. Andy is currently leading a team focused on learning experiences and innovation, including exploring ways to reimagine how people learn by implementing new technologies into the classroom including AI, ML, AR, and even VR and the metaverse. His role includes forging partnerships with Fortune 100 companies and top professional social media sites to provide training pathways that will lead to job opportunities and he also accelerates learning journeys for workforce development initiatives. In this episode, Andy talks about: What makes ServiceNow RiseUp so special, The goals and ambitions of R

Today's guest is Dan Grady, Director, Outbound Product Management for In-Platform Process Mining at ServiceNow. Founded in 2004, ServiceNow makes the world work better for everyone. The company's cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. Dan has been working with ServiceNow for over seven years and is a Business Development Professional with over 25 years of experience primarily in the AI, Machine Learning and Analytics space. In the episode, Dan talks about: His role and responsibilities within Process Optimization, Examples of how they help customers with Process Optimization, How he will be involved at Knowledge 23 and What he’s most looking forward to at Knowledge 23

Today's guest is Angeli Möller, Head of DIGI (Data & Integrations Generating Insights) at Roche. Founded in 1896, Roche has grown into one of the world’s largest biotech companies, as well as a leading provider of in-vitro diagnostics and a global supplier of transformative innovative solutions across major disease areas. Their commitment to their people, partners, stakeholders and, most importantly, their patients remains as strong as it was on the first day of their journey. Since the founding of the company, Roche have been developing innovative solutions for a wide range of chronic and life threatening health conditions that continue to revolutionize healthcare. The team continue to be committed to developing medicines and diagnostics that improve people’s lives, delivering rapid, broad and sustainable patient access to their solutions and ultimately transforming healthcare to benefit society and people. In the episode, Angeli will talk about: The mission & her role as Head of DIGI at Roche, T

Today's guest is Yilun Chen, Co-Founder and Chief Technology Officer at Finni Health. Founded in 2022, Finni provides world-class behavioral health care for your child, right at home! They employ the top ABA therapists and get care started faster than typical providers. They know how difficult coordinating schedules can be so that’s why their therapists provide care where your child feels most comfortable. Finni Health's services range from autism care, developmental counselling, pediatric diagnosis, parent training and play therapy. The Finni team will call your insurance and negotiate the best rates for your family, they will make it convenient by working around your location, and they also provide full parent training and resources to all their families. The company's mission is to fundamentally change the way autism care is delivered. In the episode, Yilun will talk about: The interesting work they do with Finni Health, A typical customer journey working with clinicians and therapists, How the

Today's guest is Chuck Tomasi, Senior Developer Advocate at ServiceNow. Based in Phoenix, Arizona, Chuck has over 40 years of experience in the IT industry which has given him the skills to leverage industry best practices, create lean processes, and provide his customers with the best service and solutions possible. His experience includes global team management, program rollout and leading small to medium (<1MM) scale projects. Chuck's current role with ServiceNow is to be a spokesperson, mediator and translator between the company, and both its technical staff and outside developers. His goal is to get developers excited about the Now Platform by pointing out the benefits for developers on an eye-to-eye level. Chuck also has 18 years of experience in content creation, including several published books which have enabled him to create professional content in a variety of media to maximize technology/process adoption and effectiveness. In the episode, Chuck talks about: His role and responsibiliti

Today's guest is Shahmeer Mirza, Director of R&D and IT Strategy at 7-Eleven in Irving, Texas. Founded in 1927 as the world’s first convenience store, 7‑Eleven now operates, franchises and licenses more than 13,000 stores in the U.S. and Canada. Their top priority has always been to give customers the most convenient experience possible to consistently meet their needs. 7‑Eleven aims to be a one-stop shop for consumers, a place people can always rely on to deliver what they want, when, where and how they want it. Shahmeer joined 7-Eleven as their Director of R&D in December 2020 where he focuses on digital innovations that transform the future of convenience. He has a history of delivering customer-facing applied machine learning and computer vision solutions, and is experienced in growing large teams with deep subject matter expertise across a variety of engineering domains. Shahmeer is also a public speaker and inventor with a strong passion for shaping strategic roadmaps and delivering innovati

Today's guest is Cindi Howson, Chief Data Strategy Officer at Thoughtspot & host of The Data Chief podcast. Founded in 2012, ThoughtSpot is an AI-Powered Analytics company with the mission to create a more fact-driven world with the easiest to use analytics platform. ThoughtSpot enables everyone within an organization to limitlessly engage with live data in any popular cloud data platform, making it easy to create and interact with granular, hyper-personalized and actionable insights. Cindi is an analytics and BI thought leader and expert with a flair for bridging business needs with technology. Cindi advises top clients on data strategy and best practices to becoming data- driven, and influences ThoughtSpot’s product strategy. She was previously a Gartner research Vice President, as the lead author for the data and analytics maturity model and analytics, and BI Magic Quadrant. She introduced new research in data and AI for good, NLP/BI Search and augmented analytics, and brought both the BI bake offs

Today's guest is Sachin Namjoshi, ServiceNow MVP 2018-2023 & ServiceNow SME at GoDaddy. Founded in 1997, GoDaddy is the world’s largest services platform for entrepreneurs around the globe.  GoDaddy is the place folks come to name their idea, create a compelling brand and a great looking website, attract customers with digital and social marketing, and manage their work. They are on a mission to empower their worldwide community of over 20 million customers and entrepreneurs by giving them all the help and tools they need to grow online. Sachin is a Senior Consultant with more than 15 years of experience in BSM for implementation, integration, customization and upgrade projects on ServiceNow and bmc remedy platforms across life sciences, BFSI, Manufacturing, Retail and banking customers. He joined GoDaddy in 2020 and has developed a Service Portal for HR application using Angular JS, Bootstrap for the company, as well as implementing HR Service Delivery across the enterprise, implementing Employee Doc

Today's guest is Hossein Zahed, Director of Data Science at Capital One. Capital One are one of the largest retail banks in the United States, serving more than 100 million customers across a diverse set of businesses. The company was founded on the belief that no one should be locked out of the financial system. Today, their deep commitment to financial inclusion is reflected in their business, community partnerships, philanthropy and most importantly, support for their customers. They are on a mission to change banking for good. Hossein leads a team of amazing data scientists, engineers, and analysts in Dallas, Texas who design and build AI products that provide more people with financial choices and possibilities. He is leading the AppIntel team who are responsible for building and managing COAF's underwriting risk models used for approve/decline of customers across the business. Hossein also has extensive experience with learning algorithms, statistical modeling, data mining, cloud computing, data

Today's guest is Brandon Nutting, VP of Product Strategy and Data Science at MVPindex in Austin, Texas. Founded in 2012, MVPindex's mission is to build a transparent, modern system of measurement that transforms the business of sports & entertainment. The company's software solutions accurately measure the value of your partnerships and activations, allowing you to compare and contextualize your investments with the most precise and transparent data in the industry. Brandon is a former academic with a non-traditional background at the intersection of computer science, data science, sports, media and communication. He enjoys using non-traditional means for measuring complex tangible and intangible things, and spends a lot of time thinking about how data can be used to identify patterns and insights in a scalable and automated way. Brandon is passionate about the endurance sports community and enjoys training, racing and cheering on his fellow athletes. In the episode, Brandon will talk about: A

Today's guest is Karen Warren, Associate Vice President for Information Technology at Wesleyan University in Middletown, CT. Founded in 1831, Wesleyan University is a diverse, energetic liberal arts community where critical thinking and practical idealism go hand in hand. With their distinctive scholar-teacher culture, creative programming, and commitment to interdisciplinary learning, Wesleyan challenges students to explore new ideas and change the world. Karen is a highly motivated and experienced business leader with expert proficiency in defining and guiding information systems vision, strategy, and execution for major organizations. She leads the vision, strategy, and execution for all facets of information technology and systems at Wesleyan University, along with accountability for long-range capital planning and the oversight of the Infrastructure and Academic Technology teams. In the episode, Karen discusses: Her role and responsibilities with Wesleyan University, How they are utilizing the Servic

Today's guest is Ramesh Durvasula, SVP R&D IT at Eli Lilly in Indianapolis. Eli Lilly was founded in 1876 by Colonel Eli Lilly, a man committed to creating high-quality medicines that met real needs in an era of unreliable elixirs peddled by questionable characters. His charge to the generations of employees who have followed was this: "Take what you find here and make it better and better." More than 145 years later, the company remains committed to this vision through every aspect of its business and the people they serve starting with those who take its medicines and extending to healthcare professionals, employees and the communities in which they live. Eli Lilly pursues pharmaceutical innovation, provides high-quality products and strives to deliver superior business results. In the episode, Ramesh will talk about: His role and an overview of the R&D function at Eli Lilly, An insight into how they work with data, tech and analytics,  Their focus on computational science and data mod

Today's guest is Jason Crites, Founder, CEO and Chief Data Officer at Assurance Health Data in Chicago, IL. Founded in 2019, The Assurance Health Data (AHD) platform is a trusted clinical data ecosystem, enabling data sharing at scale amongst researchers, healthcare providers, patients, & diagnostic and life sciences companies to solve the biggest data problems in healthcare together. They are the industry's go-to partner for high quality, difficult-to-find and source Real-World Data. Jason has 20 years’ experience in data analytics and virtualization. He is a commercialization and data visualization expert with competencies in engineering, management and acquisition integration. As an ex-IBM sales executive, he generated a billion in revenue and led the development of the Federated Data Model and the Global Storage Solution. Jason is a citizen scientist, public speaker, and an early advocate of models for large-scale data sharing and analytics. In the episode, Jason will discuss: The motivation f

Today's guest is Steven Borgman, Director of Application Strategy and Development, Retail at Brookfield Properties. Founded in 1924, Brookfield Properties develops and operates real estate investments on behalf of Brookfield Asset Management, one of the largest alternative asset managers in the world. From office to retail, logistics to multifamily, and hospitality to development, they work across sectors to bring high-quality, sustainable real estate to life around the globe every day. Steven is an accomplished, results oriented leader with several years of experience in providing technology and business solutions. He has a successful track record of designing, implementing, automating, improving and supporting enterprise software applications, as well as experience with Data Center/Project Management, and System Design & Architecture. Making life easier by streamlining processes is what he strives to do as it frees people up to do more important, meaningful work. In the episode, Steven discusses: Hi

Today's guest is Ivan Galea, VP, Head of Data Science at Atlassian. Founded in 2002, Atlassian build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative and aligned. From medicine and space travel, to disaster response and pizza deliveries, Atlassian's products help teams all over the planet advance humanity through the power of software. With a team of 7000+ Atlassians supporting an international group of 250,000+ customers, it is their mission is to help unleash the potential of every team. Ivan is passionate about the power of data to create innovations, change lives and drive business forward. He has over 15 years of leadership experience working with engineering and business applications of new technologies, including at a startup technology firm. Ivan has a proven track record of building and mentoring high-performance teams, and has strong business development experience gained in the technology and financial services industries. In the

Today's guest is Teresa Purdy, Vice President, Technology Global Practice Leader at NewRocket. Founded in 2016, NewRocket delivers meaningful experiences and extraordinary results with ServiceNow. They bring innovative and creative solutions to over 1000 customers around the globe to Financial Services, Healthcare, Government, Insurance, and Technology companies. NewRocket has delivered over 4000 successful projects through world-class implementations and integrated solutions across the entire ServiceNow platform. Teresa is a transformational leader with over 20 years' experience successfully delivering large projects and managing products related to IT Service Management, Human Resources, CSM, GRC, & ERP Technology. She has vast hands-on experience in all aspects of technical design, application installation, system migrations, & security concepts/controls, as well as proficiency in large scale environments implementation, operations support, & life-cycle management within a range of indu

Today's guest is Michael Cunningham, CTO and Co-Founder at Zelta AI in New York. Founded in 2022, Zelta AI helps product teams in B2B SaaS companies prioritize their roadmap with confidence and maximize the value of each decision. They use generative AI to communicate insights on top customer pain points found in companies’ most valuable asset - qualitative sources of customer feedback such as sales call transcripts, support tickets and user surveys. In the episode, Michael will discuss: The origins of Zelta AI, How they help companies prioritize their roadmap more effectively, Examples of the benefits they bring to customers, The role of AI and Data Analytics in the product, Why Zelta AI is a great place to work, What excites him for the future at Zelta AI

Today's guest is Mark Shoun, Chief Data Scientist at Ledger Investing in New York. Founded in 2016, Ledger Investing are a tech-enabled marketplace for connecting insurance risk to capital. The company deploys proprietary software and data analytics covering many types of insurance risk portfolios. This technology enables insurers to securitize risk more efficiently while providing investors, asset managers, pension funds, hedge funds, family offices, and other institutions an opportunity to invest in a new and growing asset class. Mark is a experienced data science professional who's passionate about providing data-driven answers to complex real-world questions. He leads a team at Ledger Investing that focuses on building sophisticated analytics for casualty insurance portfolios, in particular modeling casualty insurance for pricing insurance-linked securities. They are fluent in actuarial practice and in modern statistical techniques, and they seek to combine the best of both worlds to provide robus

Today's guest is Annette Muldowney, Vice President - ServiceNow Lead at Lakeland Bank. Founded in 1969, Lakeland Bank continues to build on its infrastructure of financial strength, profitability, efficiency and quality service as it moves into the future. It is their mission to inspire and enable the communities that they serve to achieve financial stability and success. With a passion for excellence, Lakeland Bank strive to exceed the expectations of their customers, associates and shareholders. Annette has over 20 years Technical Management and Support experience primarily in the telecommunications and service industries, as well as local government.  She is currently responsible for the creation of the ServiceNow roadmap and project development efforts for Lakeland Bank. Her duties include resetting the existing customized version of ServiceNow, the redeployment of ServiceNow as a platform technology solution in the areas of ITSM, ITBM, ITOM, as well as managing the internal ServiceNow development tea