Ai In Action

Today's guest is Matt Farahmand, Practice Manager at Thirdera. Founded in 2021, Thirdera helps organizations adopt better patterns of work and get more from ServiceNow.  Thirdera is a new type of ServiceNow partner - one that blends the scale and depth of experience that massive multi-national consultancies offer with the responsiveness, agility, and relationship focus of boutique providers. The Thirdera team unlocks enterprise potential to elevate experiences across the world of work. With over 21 years of experience in various areas of the IT industry, Matt is continuously learning new technologies and understanding customer requirements by developing applications to meet their demands. In addition to his broad technical and managerial skills, Matt’s focus in the past several years has been to organize and improve his efficiency, knowledge and development skills by using ITSM software deployment methodologies, and ITIL Service Management’s best practices and practical implementation in his day to day op

Today's guest is Bjorn Austraat, Senior Vice President and Head of AI Acceleration at Truist. Bjorn is responsible for leading their new AI & Analytics Accelerator (A3) to fuel innovation and accelerate scalable solution deployment across the enterprise. The Accelerator delivers AI thought, policy and platform leadership, as well as end-to-end model development and Agile AI methodologies to support and empower teammates across Truist to grow ideas from early stage to MVP to fully deployed solutions.  Bjorn brings more than two decades of diverse experience in taking complex business problems and finding pragmatic, profitable solutions to them through AI, Machine Learning and other technologies. Prior to Truist, Bjorn held a number of senior leadership roles in companies ranging from Silicon Valley startups to large, multinational consulting enterprises working with companies such as Apple, AT&T, Microsoft, Ford, Wells Fargo and IBM. When he is not busy with all things technology, Bjorn spends his

Today's guest is Dylan Fox, Founder and CEO at AssemblyAI in San Francisco, CA. Founded in 2017, AssemblyAI build on the latest AI breakthroughs to offer state-of-the-art, production-ready AI models. The company's mission is to make State-of-the-art AI models accessible to developers and product teams at an extremely large scale through a simple API. Thousands of startups and global enterprises leverage AssemblyAI to ship AI-powered features and products to their end users. AssemblyAI build on the latest AI research in LLMs, generative AI, and scaling large neural nets to deliver production-ready AI models that can transcribe and understand speech within your products. In the episode, Dylan chats about: The interesting work they do at AssemblyAI, Use cases of the impact they bring to organizations, Interesting projects the team are working on, Career opportunities with AssemblyAI, and What excites him for the future of the company

Today's guest is Victor Lemmens, CEO at Wrangu. Founded in 2016 with offices in Amsterdam and London, Wrangu’s mission is to enable their clients to maximise the value from their ServiceNow investment through world class implementation and services. They are also creating intelligent apps which help to solve localisation needs and address the industry specific challenges that their clients have in their business. Victor is an award-winning and versatile executive with a span of control from strategy and international business transformation towards technological enablement. He has a strong track record of sustainably transforming innovations into profit-generating entities and in the development of human capital beyond current capabilities. Victor is also a high-energy problem-solver and confident leader who creates a positive environment by empowering associates, setting sustainable goals and rewarding excellence. In this episode, Victor will discuss: Wrangu’s focus in GRC, SecOps and ESG, Six areas that

Today's guest is Scott Downes, Chief Technology Officer at Invisible Technologies. Founded in 2015, leaders use Invisible’s tech-enabled, next gen outsourcing service to scale operations, cut costs and support their teams. Invisible is a team of business process & technology experts who help clients - such as Klarna, DoorDash, Grubhub and Canon - to solve complex scale challenges, to optimize mind numbing workflows, and everything in between. Scott is an experienced, hands-on technical leader, as well as a builder of great teams and great technology. He excels in visual design, user interface and communication, but complements those skills with many years of experience in architecting and supporting scalable technology systems. Scott is also a veteran at teaching and mentoring employees, ranging from the technical software engineers to the very creative such as graphic designers and web developers. In the episode, Scott chats about: The interesting work he does with Invisible Technologies, Problems th

Today's guest is Briana Brown, VP of Technology and Innovation at Bayless Integrated Healthcare in Phoenix, AZ. Bayless Integrated Healthcare is committed to disrupting the status quo with a comprehensive integrated healthcare delivery system that addresses all of their patients’ mental and physical care needs under one roof.  Their proprietary, technology-driven practice platform contributes to lower medical costs per member and improved health outcomes for each patient by ensuring better care coordination, standardizing best-practice clinical protocols, and providing patients with convenient virtual access to providers for all levels of care. Briana is an entrepreneurial-minded, technology executive with extensive experience leading all facets of organizational change and technology initiatives across large organizations. She has successfully directed technology and operational teams that collaborate as focused units to achieve business goals. Briana has been particularly effective leveraging stakeholde

Today's guest is Justin Nguyen, Head of Customer Service Data Engineering and Analytics at Chewy. Founded in 2011 and headquartered in Plantation, Florida, Chewy are on a mission to be the most trusted and convenient destination for pet parents (and partners) everywhere. Behind the scenes, their talented teams are made up of innovators, delighters, big-thinkers, and of course, passionate pet people - creating a place where you'll be empowered to build, grow and unleash your fullest potential.   Chewy's Customer Service Data Analytics Team are deeply valued and trusted advisors to the business, delivering extraordinary insights that drive and differentiate the Chewy customer experience. They strategically leverage their data expertise to inform and guide critical decisions at all levels of the organization. The team works closely with business leaders to understand their needs and provide custom solutions that meet their unique challenges. They are invested in the success of the business and commit

Today's guest is Naisha Shah, VP of Data Science at BioAge Labs in California. Founded in 2015, BioAge are on a mission to develop a pipeline of treatments that extend healthy lifespan by targeting the molecular causes of aging. BioAge takes a human-centric, data-driven approach to identify the molecular features of healthy aging and reveal the causes of age-related diseases. By targeting aging with a large and mechanistically diverse portfolio of drugs, they will unlock opportunities to treat or even prevent these diseases in entirely new ways. Naisha leads a team of data scientists at BioAge that are developing statistical, Machine Learning and AI pipelines to identify targets for new therapeutics to increase healthspan. The team leverages proprietary human cohorts with longitudinal omics and phenotypic data for data-driven insights into mechanisms of aging and age-related diseases. Naisha brings 10+ years of experience in computational analysis of multi-omics, clinical, imaging, EHR, and other phenotyp

Today's guest is Doug Rezabek, Director of Strategic Initiatives and ServiceNow Practice at SOFtact Solutions. Founded in 2017, SOFtact Solutions solves problems through design, procurement, integration, execution and program management of subject matter experts, and the hardware/software necessary to implement solutions. They provide solutions for Government Agencies at the federal, state and local levels, as well as industry partners, non-profit organizations and commercial customers. Doug has over 30 years of experience in developing, deploying and marketing IT products and solutions, as well as delivering management consulting services to Department of Defense and private sector organizations. He also has practical and extensive experience in marketing, technical/product marketing, sales, sales support, solution architecture, solution development, solution delivery, project management, training development and delivery, and organizational change management. In this episode, Doug talks about: The work

Today's guest is Franck Rapaport, Director of Precision Medicine, Computational Biology and Data Science at Sanofi. Sanofi are an innovative global healthcare company, driven by one purpose: to chase the miracles of science to improve people’s lives. Their teams across the world strive to transform the practice of medicine, turning the impossible into the possible for patients. They provide potentially life-changing treatments and the protection of life-saving vaccines to millions of people, and affordable access to their medicines in some of the world’s poorest countries. Franck joined Sanofi in May 2021 and became the lead of the Precision Medicine and Computational Biology Data Science lab in July 202. His team applies machine learning to advance precision medicine and finds new treatment options for immunological, inflammatory, and neurological diseases. Previously, Franck's interest in computational biology led him to Institut Curie and Memorial Sloan-Kettering Cancer Center where he designed and

Today's guest is Nafiz Hamid, Head of Data Science for Molecular Pathways at Nobias Therapeutics in Mountain View, CA. Founded in 2020, Nobias is building a drug discovery and development platform that integrates powerful new techniques from AI and Machine Learning with unique genetic and tissue databases to identify treatments for rare pediatric diseases. Their platform, the Nobias Workbench, automates and simulates large swaths of the pre-clinical and discovery phase, enabling rapid iteration and testing of new ideas. In the episode, Nafiz will talk about: His role & their interesting work in pediatric care, An insight into the day-to-day life of the Data & ML team, How the team is structured for success, What makes them unique as an AI-focused therapeutics company, What the future looks like for Nobias Therapeutics, What makes Nobias Therapeutics a great place to work

Today's guest is Sascha Wildgrube, Technical Consultant at ServiceNow in Frankfurt, Germany. Founded in 2004, ServiceNow bring organizations of every size, in every industry, smarter, faster and better ways to work. By digitizing and automating siloed processes, ServiceNow dramatically improves experiences for those who work for you and those who work with you. They offer a platform for a fast‑changing world, built to optimize processes, make work more intuitive and create new value. In the episode, Sascha talks about: His current role and responsibilities with ServiceNow, An insight into what he will be speaking about at Knowledge 23, Quick wins that people can gain by embracing Digital Transformation, Outcomes that companies can generate implementing ServiceNow, What he’s most looking forward to at Knowledge 23

In today's show, we're delighted to welcome back Andy Ho, VP of Learning Experience and Innovation at ServiceNow. Based in San Diego, California, Andy is a senior executive of a Training and Certification team with 25 years of training experience in the enterprise software industry. He has directed, developed and delivered classes in a variety of formats including instructor-led, virtual, and cloud-based platforms. Andy is currently leading a team focused on learning experiences and innovation, including exploring ways to reimagine how people learn by implementing new technologies into the classroom including AI, ML, AR, and even VR and the metaverse. His role includes forging partnerships with Fortune 100 companies and top professional social media sites to provide training pathways that will lead to job opportunities and he also accelerates learning journeys for workforce development initiatives. In this episode, Andy talks about: What makes ServiceNow RiseUp so special, The goals and ambitions of R

Today's guest is Dan Grady, Director, Outbound Product Management for In-Platform Process Mining at ServiceNow. Founded in 2004, ServiceNow makes the world work better for everyone. The company's cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. Dan has been working with ServiceNow for over seven years and is a Business Development Professional with over 25 years of experience primarily in the AI, Machine Learning and Analytics space. In the episode, Dan talks about: His role and responsibilities within Process Optimization, Examples of how they help customers with Process Optimization, How he will be involved at Knowledge 23 and What he’s most looking forward to at Knowledge 23

Today's guest is Angeli Möller, Head of DIGI (Data & Integrations Generating Insights) at Roche. Founded in 1896, Roche has grown into one of the world’s largest biotech companies, as well as a leading provider of in-vitro diagnostics and a global supplier of transformative innovative solutions across major disease areas. Their commitment to their people, partners, stakeholders and, most importantly, their patients remains as strong as it was on the first day of their journey. Since the founding of the company, Roche have been developing innovative solutions for a wide range of chronic and life threatening health conditions that continue to revolutionize healthcare. The team continue to be committed to developing medicines and diagnostics that improve people’s lives, delivering rapid, broad and sustainable patient access to their solutions and ultimately transforming healthcare to benefit society and people. In the episode, Angeli will talk about: The mission & her role as Head of DIGI at Roche, T

Today's guest is Yilun Chen, Co-Founder and Chief Technology Officer at Finni Health. Founded in 2022, Finni provides world-class behavioral health care for your child, right at home! They employ the top ABA therapists and get care started faster than typical providers. They know how difficult coordinating schedules can be so that’s why their therapists provide care where your child feels most comfortable. Finni Health's services range from autism care, developmental counselling, pediatric diagnosis, parent training and play therapy. The Finni team will call your insurance and negotiate the best rates for your family, they will make it convenient by working around your location, and they also provide full parent training and resources to all their families. The company's mission is to fundamentally change the way autism care is delivered. In the episode, Yilun will talk about: The interesting work they do with Finni Health, A typical customer journey working with clinicians and therapists, How the

Today's guest is Chuck Tomasi, Senior Developer Advocate at ServiceNow. Based in Phoenix, Arizona, Chuck has over 40 years of experience in the IT industry which has given him the skills to leverage industry best practices, create lean processes, and provide his customers with the best service and solutions possible. His experience includes global team management, program rollout and leading small to medium (<1MM) scale projects. Chuck's current role with ServiceNow is to be a spokesperson, mediator and translator between the company, and both its technical staff and outside developers. His goal is to get developers excited about the Now Platform by pointing out the benefits for developers on an eye-to-eye level. Chuck also has 18 years of experience in content creation, including several published books which have enabled him to create professional content in a variety of media to maximize technology/process adoption and effectiveness. In the episode, Chuck talks about: His role and responsibiliti

Today's guest is Shahmeer Mirza, Director of R&D and IT Strategy at 7-Eleven in Irving, Texas. Founded in 1927 as the world’s first convenience store, 7‑Eleven now operates, franchises and licenses more than 13,000 stores in the U.S. and Canada. Their top priority has always been to give customers the most convenient experience possible to consistently meet their needs. 7‑Eleven aims to be a one-stop shop for consumers, a place people can always rely on to deliver what they want, when, where and how they want it. Shahmeer joined 7-Eleven as their Director of R&D in December 2020 where he focuses on digital innovations that transform the future of convenience. He has a history of delivering customer-facing applied machine learning and computer vision solutions, and is experienced in growing large teams with deep subject matter expertise across a variety of engineering domains. Shahmeer is also a public speaker and inventor with a strong passion for shaping strategic roadmaps and delivering innovati

Today's guest is Cindi Howson, Chief Data Strategy Officer at Thoughtspot & host of The Data Chief podcast. Founded in 2012, ThoughtSpot is an AI-Powered Analytics company with the mission to create a more fact-driven world with the easiest to use analytics platform. ThoughtSpot enables everyone within an organization to limitlessly engage with live data in any popular cloud data platform, making it easy to create and interact with granular, hyper-personalized and actionable insights. Cindi is an analytics and BI thought leader and expert with a flair for bridging business needs with technology. Cindi advises top clients on data strategy and best practices to becoming data- driven, and influences ThoughtSpot’s product strategy. She was previously a Gartner research Vice President, as the lead author for the data and analytics maturity model and analytics, and BI Magic Quadrant. She introduced new research in data and AI for good, NLP/BI Search and augmented analytics, and brought both the BI bake offs

Today's guest is Sachin Namjoshi, ServiceNow MVP 2018-2023 & ServiceNow SME at GoDaddy. Founded in 1997, GoDaddy is the world’s largest services platform for entrepreneurs around the globe.  GoDaddy is the place folks come to name their idea, create a compelling brand and a great looking website, attract customers with digital and social marketing, and manage their work. They are on a mission to empower their worldwide community of over 20 million customers and entrepreneurs by giving them all the help and tools they need to grow online. Sachin is a Senior Consultant with more than 15 years of experience in BSM for implementation, integration, customization and upgrade projects on ServiceNow and bmc remedy platforms across life sciences, BFSI, Manufacturing, Retail and banking customers. He joined GoDaddy in 2020 and has developed a Service Portal for HR application using Angular JS, Bootstrap for the company, as well as implementing HR Service Delivery across the enterprise, implementing Employee Doc