Middle Management Movement By Michelle Pascoe

Ten Top Tips in presenting in the Board Room or to the team.

Creating new habits, targeting your  ideal customer, leading and managing a multi-generational team and serving a multigenerational customer  base.

What is branding and how important is it to know your customer? Johan Marais-Piper from Favour the Brave joins us to talk about branding you business. https://www.favourthebrave.co/remarkable

How does one get started on mastering their socials? What are the key elements for success on social media and what social media marketing trends will take off in 2020?

The worlds gone crazy or is it just my local shopping centre!  With only a few weeks till Christmas and after a big weekend of Black Friday and Cyber Monday sales, shopping is in full swing as is the rush to complete projects before the office shuts for 2019.

Online, spacing, shelving, opening and closing  times, personal attention.

4 tips to make your work Christmas party one to remember...for all the right reasons.

When it comes to the first day for the new recruit ensure you are there or if not assign someone who believes in the vision and values of your organisation to greet them and create their first impression.

Ahead of my presentation at the Chief Customer Officer Conference in Sydney, CCO Sydney interview me about the ways to help drive value and insert decision making through business, the shift in organisational culture to be more customer centric, key drivers to build better employment engagement and much more.

There is a three-step process when it comes to service recovery:  Listen, Empathise, Action.

Creating the opportunity for casual staff to see your business as a workplace of  choice.

Stepping out of your comfort zone for many people is hard when it comes to attending an event where you may not  know anyone.

You must communicate the correct information to everyone in your team, no one likes being kept in the dark. 

What we assume as being a provider of a service or facility versus the expectations are of our actual customers or clients.

There are times when being the CEO/Entrepreneur/Manager you question the journey you are on, wondering if you have sold out completely to the “corporate world” or that your values are no longer congruent with the company you work for or the clients you are taking on.You need to take a moment to remember why you do what you do and seize the opportunities that you create and reinvigorate your passion for what you do.

How a smile plays a role in inclusion and diversity.

It's time to review, revamp and replace your offering.

Service recovery is an event that occurs when the customer’s expectations are not met.  As a leader you need to provide tools and strategies on how your frontline and sales teams as well as your managers handle a customer complaint or concern which is targeted at the service provider even when it may not be their fault but it is now their problem.  Four key aspects on how to build resilience in your team when it comes to service recovery.

https://www.michellepascoe.courses/sales-page-716ec607-12ea-4b83-b1d3-b65d6f0ce999    As providers of the brand experience and creators of memories for your business, no matter what your product or service offering you need to connect the head and the hear, having your customers experience the emotion, not just be exposed to it.  In this episode I am going to challenge you to complete a Brand Audit on your business.  Is the brand still representing what you offer?  What is your branding saying about you and your business.