Innovation In Compliance With Tom Fox

Richard Blank is the founder, CEO, and head bilingual trainer at Costa Rica’s Call Center, a business process outsourcing (BPO) telemarketing company. They offer outbound and inbound telemarketing solutions of the highest quality. Tom Fox welcomes him to this week’s show to talk about Costa Rica’s Call Center, how they help their clients, why he opened a call center in Costa Rica, and how to lead a successful call center in a foreign country.  The Core of Costa Rica’s Call Center Tom asks Richard why he decided to open a call center in Costa Rica and how the term “Learning through the Proletariat” influenced his business model. Richard explains that as a CEO who works among people, you learn the importance of training and keeping your employees and customers. “One thing that I heard most sitting amongst people that are in a call center industry is that they feel expendable,” he tells Tom. To counteract this, he invests in his employees' careers by promoting them and teaching them English so that they have pr

Maryann Bullion is the General Counsel and Chief Compliance Officer at Bitcoin IRA, the first 24/7 retirement solution that allows customers to invest in cryptocurrencies within their IRAs. At Bitcoin IRA, Maryann and her team handle a wide range of complex legal issues and run a comprehensive compliance program. Tom Fox welcomes her to this week’s episode to talk about Bitcoin IRA, how it helps its clients, and how her professional background prepared her for her current position.  Maryann’s Unique Professional Background  Fulfilling a childhood dream, Maryann joined the US Army in 2009, serving in the Judge Advocates General’s Corps (JAG Corps). She was a reservist in the military and worked full-time at the Federal Deposit Insurance Corporation (FDIC). Tom asks her how her stint in the army influenced her career. She highlights one of her favorite training activities where they would run an obstacle course with their weapons and stop periodically to answer legal questions. “It sounds kind of funny but in

Welcome to a special five-part podcast series on the New Traliant, sponsored by Traliant. Over this series, we will discuss what is new at the company and key issues that Traliant is helping to lead and define the online training industry in going forward. Over this five part series I will visit with John Arendes, Chief Executive Officer (CEO) at the company on what is new at New Traliant and what the Department of Justice (DOJ) has communicated to the compliance community regarding its expectations around online training and communications; Maggie Smith, Vice President of Human Resources at Traliant on the role of DEI in your corporate ESG program; and Scott Schneider, Head of Content Development at Traliant on your Code of Conduct and anti-corruption training. In this concluding Episode 5, I visit with Scott Schneider, VP of Innovation at Traliant, on the evolution anti-bribery/anti-corruption training. Why is bribery and corruption a tricky subject to train on? When is training effective? Assuming the m

Welcome to a special five-part podcast series on the New Traliant, sponsored by Traliant. Over this series, we will discuss what is new at the company and key issues that Traliant is helping to lead and define the online training industry going forward. Over this five-part series, I will visit with John Arendes, Chief Executive Officer (CEO) at the company, on what is new at New Traliant and what the Department of Justice (DOJ) has communicated to the compliance community regarding its expectations around online training and communications; Maggie Smith, Vice President of Human Resources at Traliant on the role of DEI in your corporate ESG program; and Scott Schneider, Head of Content Development at Traliant on your Code of Conduct and anti-corruption training. In this Episode 4, I visit with Scott Schneider, Head of Content Development at Traliant, on the evolution and importance of the corporate Code of Conduct. Highlights include: Culture is the key driver, and your Code of Conduct is the foundation for a

Welcome to a special five-part podcast series on the New Traliant, sponsored by Traliant. Over this series, we will discuss what is new at the company and key issues that Traliant is helping to lead and define the online training industry in going forward. Over this five part series I will visit with John Arendes, CEO at the company on what is new at New Traliant and what the DOJ has communicated to the compliance community regarding its expectations around online training and communications; Maggie Smith, Vice President of Human Resources at Traliant on the role of DEI in your corporate ESG program; and Scott Schneider, Head of Content Development at Traliant on your Code of Conduct and anti-corruption training. In this Episode 3, I visit with Maggie Smith, VP for Human Resources at Traliant and we discuss the intersection of diversity equity inclusion and compliance. Highlights include: DEI is much more than anti-discrimination/anti-harassment How do you bring in inclusion to an organization and why is it

Welcome to a special five-part podcast series on the New Traliant, sponsored by Traliant. Over this series, we will discuss what is new at the company and key issues that Traliant is helping to lead and define the online training industry in going forward. Over this five part series I will visit with John Arendes, Chief Executive Officer (CEO) at the company on what is new at New Traliant and what the Department of Justice (DOJ) has communicated to the compliance community regarding its expectations around online training and communications; Maggie Smith, Vice President of Human Resources at Traliant on the role of DEI in your corporate ESG program; and Scott Schneider, Head of Content Development at Traliant on your Code of Conduct and anti-corruption training. In this Episode 2, I visit with John Arendes on DOJ communications around its expectations for training. Highlights include: In DAG Lisa Monaco's October 2021 speech, she said the DOJ would focus on corporate culture as a key indicia of compliance. 

Eva Pittas is the co-founder and COO of Laika, a company that helps other companies manage compliance, obtain security certifications, and build trust with enterprise customers. Tom Fox welcomes her to this week’s show to talk about Laika and how it helps its clients. The Birth of Laika Eva began her professional life running IT risk and control for Citigroup and even worked there after the financial crisis of 2008. She was an integral part of the strong response to counteract the economic collapse. She joined the fintech industry in 2014, as she saw the growth happening in that space. She noticed that many companies “needed to get through with vendor procurement but they did not know what those processes would look like, what diligence would be, or what the security requirements were.” She started her consultancy boutique, BRCG, to provide answers to these questions. Working in the fintech space emphasized the importance of audits. Laika was born as a compliance solution for the rise of the cloud and to add

Welcome to a special five-part podcast series on the New Traliant, sponsored by Traliant. Over this series, we will discuss what is new at the company and key issues that Traliant is helping to lead and define the online training industry in going forward. Over this five part series I will visit with John Arendes, Chief Executive Officer (CEO) at the company on what is new at Traliant. Some of the topics we consider are: What’s new about Traliant? Why is the New Traliant so significant now? How has Traliant built upon prior strengths to great truly superior online training? Resources Traliant Website John Arendes on LinkedIn

Brad Hibbert is the Chief Strategy Officer and Chief Operations Officer at Prevalent Inc., a company specializing in eliminating security and compliance exposures tied to third-party vendors and suppliers. Tom Fox welcomes Brad back to this week’s show to explore and discuss a study Prevalent recently released entitled, “The 2022 Third-Party Risk Management Industry Study”.  Third-Party Risk Management Industry Survey  Brad reveals that Prevalent Inc. has been working on the “Third-Party Risk Management Survey” for approximately three years. To gather data on the subject, they send the survey to thousands of professionals who are focused on third-party risk management, and who also have a background in security. When the results come in they are categorized, analyzed, and observed for any trends. Tom asks Brad what was the overall assessment of third-party risk management he determined from the survey. “I think third-party risk management is certainly getting more awareness within companies and within execut

Brittany Brown and Rob Winters are the co-founders of Digitiv, a marketing and website design agency. Brittany is the Business Officer and Rob is Technology Officer of Digitiv. Tom Fox welcomes them to this week’s episode to talk about their company, the benefits of data management, PodOps, and the components of a successful podcast.  Data Management: The Core of Digitiv Digitiv maintains that your website and social media presence are crucial to growing your business. They provide their clients with strategies and marketing efforts that aid growth, one of which is data management. Tom comments that some businesses may think that they are too small to worry about data management. He asks why Brittany and Rob place it as one of their primary services. Rob responds that every business, no matter the size, should start thinking about data management from the start. Whenever the Digitiv team begins to build a new website there is usually some customer data that is not protected by the SSL certificate, making it

Welcome to a podcast series on the fight to secure Supply Chains through cross-industry innovation. Exiger sponsors this series. In this series, we will explore the ongoing efforts of Exiger to lead the discussion and enhancement of Supply Chain Risk Management. Over this series, I visit with Erika Peters, Senior Vice President and Global Head of Third Party & Supply Chain Risk Management; Tim Stone, Senior Director, Supply Chain Risk Management for Exiger Federal Solutions; Kim Lee, Director who focuses on risk and compliance; Nick Wildgoose, a Consultant at Exiger; Skyler Chi, Director and Deputy Head of Supply Chain and Third-Party Risk Management; Andrew Lehmann, Associate Director at Exiger; Jennifer Nestor, Vice President at Exiger, Americas and Public Sector; Theresa Campobasso, Senior Director for Defense Programs at Exiger; Dan Banes President of Commercial Technology, and Mark Henderson, Director of Solution Design Lead. In this concluding episode 5, I am joined by Dan Banes, President of Commercial

Welcome to a podcast series on the fight to secure Supply Chains through cross-industry innovation. Exiger sponsors this series. In this series, we will explore the ongoing efforts of Exiger to lead the discussion and enhancement of Supply Chain Risk Management. Over this series, I visit with Erika Peters, Senior Vice President and Global Head of Third Party & Supply Chain Risk Management; Tim Stone, Senior Director, Supply Chain Risk Management for Exiger Federal Solutions; Kim Lee, Director who focuses on risk and compliance; Nick Wildgoose, a Consultant at Exiger; Skyler Chi, Director and Deputy Head of Supply Chain and Third-Party Risk Management; Andrew Lehmann, Associate Director at Exiger; Jennifer Nestor, Vice President at Exiger, Americas and Public Sector; Theresa Campobasso, Senior Director for Defense Programs; Dan Banes President of Commercial Technology, and Mark Henderson, Director of Business Development. In this episode 4, we discuss Supply Chain issues in the defense industrial base (DIB) wi

Welcome to a podcast series on the fight to secure Supply Chains through cross-industry innovation. Exiger sponsors this series. In this series, we will explore the ongoing efforts of Exiger to lead the discussion and enhancement of Supply Chain Risk Management.  Over this series, I visit with Erika Peters, Senior Vice President and Global Head of Third Party & Supply Chain Risk Management;  Tim Stone, Senior Director, Supply Chain Risk Management for Exiger Federal Solutions; Kim Lee, Director who focuses on risk and compliance; Nick Wildgoose, a Consultant at Exiger; Skyler Chi, Director and Deputy Head of Supply Chain and Third-Party Risk Management;  Andrew Lehmann, Associate Director at Exiger; Jennifer Nestor, Vice President at Exiger, Americas and Public Sector; Theresa Campobasso, Senior Director for Defense Programs; Dan Banes President of Commercial Technology, and Mark Henderson, Director of Business Development.  In this episode 3, we discuss Supply Chain issues in the Information Technology & Tel

Welcome to a podcast series on the fight to secure Supply Chains, through cross-industry innovation. This series is sponsored by Exiger. In this series we will explore the ongoing efforts of Exiger to lead the discussion and enhancement of Supply Chain Risk Management. Over this series, I visit with Erika Peters, Senior Vice President and Global Head of Third Party & Supply Chain Risk Management; Tim Stone, Senior Director, Supply Chain Risk Management for Exiger Federal Solutions; Kim Lee, Director who focuses on risk and compliance; Nick Wildgoose, a Consultant at Exiger; Skyler Chi, Director and Deputy Head of Supply Chain and Third-Party Risk Management; Andrew Lehmann, Associate Director at Exiger; Jennifer Nestor, Vice President at Exiger, Americas and Public Sector; Theresa Campobasso, Senior Director for Defense Programs; Dan Banes President of Commercial Technology, and Mark Henderson, Director of Business Development.  In this Episode 2, we discuss Supply Chain issues in manufacturing and consumer m

Alan Saquella is a fraud risk practitioner as well as a Certified Protection Professional and Certified Polygraph Examiner. He currently works as a full-time professor at the Embry-Riddle Aeronautical University where he teaches security, intelligence, and fraud investigation in the business world. Tom Fox welcomes him to this week’s show to talk about how the corporate security world and fraud investigation intersect and form a union, and how this union helps to build a more effective fraud prevention program.  The Plague Upon the Corporate World Tom wants to know how big an issue fraud and corruption are in the corporate world and how they manifest themselves. Alan believes that the statistics in the ACF report are not a true representation of fraud taking place in the real corporate world. He states, “Whether you're a private company or publicly-traded company, there's a lot more that goes on that's never reported.” He remarks that the report claimed that about 50% of fraud cases are prosecuted or brought

Welcome to a podcast series on the fight to secure Supply Chains through cross-industry innovation. Exiger sponsors this series. In this series, we will explore the ongoing efforts of Exiger to lead the discussion and enhancement of Supply Chain Risk Management.  Over this series, I visit with Erika Peters, Senior Vice President and Global Head of Third Party & Supply Chain Risk Management;  Tim Stone, Senior Director, Supply Chain Risk Management for Exiger Federal Solutions; Kim Lee, Director who focuses on risk and compliance; Nick Wildgoose, a Consultant at Exiger; Skyler Chi, Director and Deputy Head of Supply Chain and Third-Party Risk Management;  Andrew Lehmann, Associate Director at Exiger; Jennifer Nestor, Vice President at Exiger, Americas and Public Sector; Theresa Campobasso, Senior Director for Defense Programs; Dan Banes President of Commercial Technology, and Mark Henderson, Director of Business Development.  In this Episode 1, we discuss Supply Chain issues in the healthcare industry with Eri

Sandeep Bhide is the Vice President of Product Management at ProcessUnity, a company that is making good governance, risk, and compliance (GRC) practices and tools available to organizations via third-party risk and cybersecurity program management tools. Tom Fox welcomes him to this week’s show to talk about their Third-Party Risk: A Turbulent Outlook Survey report and how ProcessUnity helps their clients. The Purpose of ProcessUnity Tom asks Sandeep to explain the basis of ProcessUnity and the key products and services they are offering. Sandeep says that the company offers cloud-based solutions that provide help for organizations of all sizes, that allows them to automate their risk and compliance programs. He adds that it is an easily customizable program that reduces manual administrative tasks and allows customers to focus on “the more strategic risk mitigation activities”. ProcessUnity has the ability to review the company's GRC program and deliver great results quickly.  Third-Party Risk: A Turbulen

Paula Zirinsky is the co-founder and Chief Strategist of Structura Strategy Group, a company that specializes in marketing advice that helps companies build a strategic foundation. Tom Fox welcomes her to this week’s show to discuss the unintended effects of the pandemic within the workplace and how marketing benefits the company when the board takes it seriously.  Mentor and Career Inspiration  Paula calls Harold Dobbs the best boss she ever had. Dobbs was originally her mother’s eccentric boss who was the head of a liquor company, and he was very marketing and promotional oriented. He later opened a cooperative advertising business for liquor stores, where he gave her a job photocopying promotional flyers and putting them into envelopes. At the end of each workday, he thanked her for all the work she put in that day and how the company would not have existed without her help. As he was such an attentive boss who was passionate about his work, he instilled this enthusiasm for marketing and a strong work eth

Avi Singer is the founder and CEO of Showd.me, a company that is helping organizations provide remote and on-demand compliance training solutions, specifically in the healthcare space. Tom Fox welcomes him to this week’s show to talk about how Showd.me helps its clients and compliance as a service.   The Commercialization of Compliance Avi tells Tom that the name Showd.me came from a common experience: when you ask someone how they learned to do something they would usually reply, “Somebody showed me”. Showd.me began as a platform that was designed for companies to implement social and peer-to-peer learning. This means that it allows new employees to learn and train from more experienced employees across the organization, via an easy-to-use learning management platform. They grasped the opportunity to break into the healthcare compliance industry, where they aid in hiring, developing, retaining, and certifying the organization’s employees.  Compliance as a Service Tom asks Avi to define compliance as a serv

Blane Warrene is the Vice President of Product Management at Smarsh, an organization that helps companies manage risk in their electronic communications. Tom Fox welcomes him to this week’s show to talk about a variety of topics surrounding compliance around mobile and hybrid work environments.  Compliance Challenges in The Hybrid Work Environment There are three key factors that are compliance challenges in the hybrid work environment: the risk that comes with using company devices, bringing your own devices to handle company data, and consumer applications. Blane stresses that implementing policy is vital because policy is the frame in which the organization operates. However, Blane also remarks that a layer of processing technology has to be embedded within policy in order to completely tackle the issues that cause compliance challenges.  Finding The Right Balance Many companies and clients struggle with finding the right balance among apps, smartphones and global work tools. The key to achieving this ba