Secrets Of The Top 100 Agents

Charlie Holland, the recently-named Reapit Australia and New Zealand regional chief executive, chats with Momentum Media’s Grace Ormsby for the latest episode of REB’s Proptech Pulse. Charlie shares the behind-the-scenes of Reapit’s acquisition of the award-winning proptech firm Console Group and talks about how the key to any digital transformation lies in having a customer-centric approach. He also reflects on what advancements the strategic initiative can bring to the table while unpacking how the consolidation of digital ecosystems will help deliver a holistic customer journey – enabling them to provide a top-notch end-to-end service that will ultimately drive growth.  In this episode, you will hear:   Why financial due diligence is important for any pivotal business move   How to provide consistent customer service even during uncertain times     Ways that proptech firms can leverage strategic business initiatives such as mergers and acquisitions To learn more about Console and its award-winni

Phil Tarrant and Tom Panos discuss the hard-hitting topics relevant to real estate that others might shy away from. This week, the government handed down the latest federal budget, which saw the Coalition attempt to address Aussies’ worries about housing by expanding initiatives to help people make property purchases. Phil and Tom look at the commentary around this plan and tackle the question: does it actually have an impact on affordability? Tom shares what he’s hearing from agents on the upcoming election and how recent flooding has changed property owners’ perspectives on climate change, going so far as to factor into their votes. Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you h

REB gives you a behind-the-scenes look at the 2022-23 federal budget. Secrets of the Top 100 Agents host Grace Ormsby is joined by Momentum Media mortgages news editor Sarah Simpkins for a very special budget update. The pair unpack the biggest headlines across property, real estate, and finance and what they could mean for the industry as we move towards a federal election. In this episode, you will hear:   Where taxpayer dollars are set to be spent   What the FHLDS could actually mean for housing affordability    How this budget could play out come election time Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you’d like to lend a voice to the show, email

As the real estate industry battles looming resignation threats and low retention rates, Jacqui Barnes calls for leadership that is above the line – guided by the principles of ownership, accountability and responsibility.  The head of people and culture at Laing+Simmons joins hosts Grace Ormsby and Sadhana Smiles to share how she tenaciously kept the spark alive throughout her career to finally find her true calling in real estate recruitment. She also talks about what ultimately drives people to walk away from their jobs and shares her insights on how adopting a conscious mindset in the workplace can help businesses break away from this vicious cycle.  In this episode, you will hear:   How culture is king in a business organisation   Why industry-wide changes are needed to improve the recruitment process    What skills are transferable and valuable in a real estate career Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your support by

Jeffery Gray, the chief executive officer and founder of Propic, chats with Momentum Media’s Grace Ormsby for the latest episode of  REB’s Proptech Pulse. Jeffery clears up the common misconceptions about artificial intelligence and talks about how AI-integrated business models in other vertical markets have seen staggering results, such as the case of Netflix. He also reflects on why it is important for industry players to envision a future with AI in their business solution arsenals, despite the hefty (but worthwhile) bill that comes with it, while sharing his predictions for the future of AI in the real estate space. In this episode, you will hear:   The ways AI can step up the way real estate transactions are done   What benefits are reaped by early adopters of AI in the real estate industry     How businesses can leverage AI for mass customisation and intelligence augmentation To learn more about Propic and how they are revolutionising real estate with the power of AI, make sure to check them ou

Phil Tarrant and Tom Panos discuss the hard-hitting topics relevant to real estate that others might shy away from. Tom draws a line in the sand: in his view of the data, the boom is over in the key markets of Sydney and Melbourne. But just like any other rule, there are exceptions. In this episode of Real Estate Exposed, the duo look at the sectors in which prices are dropping, those that have steam left in them yet, and what agents need to adapt to this changing market. While discussing Australian political parties’ perceived attitudes towards property investors, Tom Panos also reveals what he knows about Anthony Albanese’s personal property journey. The pair also touched on expectations for the forthcoming federal budget due out on 29 March.

In the four years since opening his agency, Avi Khan has kicked off a number of new ventures – both within and adjacent to real estate.  In conversation with Grace Ormsby, the Brisbane-based principal at Ray White Marsden, Ray White AKG, Ray White Daisy Hill, Ray White AKG Commercial, and a partner at S&B Legal reveals how much of his growth has occurred due to being in pursuit of client-demanded services and better seller support across the entirety of the real estate ecosystem. Avi also shares his approach to team building and leadership, highlighting how he can’t do it all alone. In this episode, you will hear:   Which skills are most important for agents in 2022   Why cross-referrals are so valuable     How Avi approaches staff retention to great success Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Bu

The Innovator of the Year – Individual at the REB Awards 2022 opens up about all things reputation, technology, and academia. “RiTA’s mum” and the co-founder of AiRE Sarah Bell joins Grace Ormsby and Sadhana Smiles to unpack the “Pandora’s box” that is trust in the real estate profession, discussing the chasm between agent actions and their public image. The trio also tackle the topic of technology – Sarah reveals her stance on tech sustainability before lending her ideas around how the “human revolution” can impact the industry.   In this episode, you will hear: Why being a “trusted adviser” isn’t the be-all and end-all What considerations should drive technological uptake in business How real estate will lead the sustainability agenda Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook,

Daniel Bignold, founder and chief executive of Propps, chats with Momentum Media’s Grace Ormsby for the latest episode of  REB’s Proptech Pulse. Fresh from sharing his valuable insights at the REB REInnovate 2022 event as a speaker, Daniel acknowledges that real estate agents will experience growing pains when adopting the latest and greatest proptech and innovations but highlights that it is necessary for industry players to keep up with the ever-evolving market. He also talks about the three driving principles behind Propp’s technology while sharing their vision of delivering incredible results and efficiencies for the clients in the backdrop of a seamlessly integrated digital system.  In this episode, you will hear:   How the right tech will add value for sellers, agents, and buyers   Why it’s important to understand what innovation is available out there for real estate    What pain points in real estate transactions can be addressed by technology  To learn more about Propps, make sure to check t

Phil Tarrant and Tom Panos discuss the hard-hitting topics relevant to real estate that others might shy away from. For the first episode of 2022, Tom and Phil discuss the recent major developments in the Ukraine-Russia conflict and its potential implications on the real estate industry.  As authorities warn of potential cyber threats against Australian businesses stemming from the growing political conflict, the duo shares the best practices firms can do to be safe from cyber attacks.  The duo also put their finger on the pulse of other major events that will inevitably shape the market, such as the upcoming federal elections, rising inflation and the possibility of further supply chain disruptions due to the pandemic.  Lastly, Phil and Tom discuss how investors can effectively operate across multi-speed property markets.

Carly Pukallus didn’t see the accolades coming, but winning Property Manager of the Year - Regional and the Excellence Award at the REB Awards 2022 was recognition she humbly and proudly shares with her team. As senior property manager at Green St Property, Carly shares with host Grace Ormsby what makes a great team and outlines how they responded to the challenges of pandemic restrictions – and emerged with a better leasing process. In this episode, you will hear:   The qualities of top property managers that helped Carly stand out   How property managers can better handle landlord/tenant conflict     What’s in store for the rental market in 2022 Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any top

While drastic changes during the first 90 days in a new leadership role can be the perfect transition strategy, Hayley Van de Ven believes that practising “respect” is the true path to a successful legacy business integration. The principal and owner of RE/MAX Bayside Properties joins hosts Grace Ormsby and Sadhana Smiles to talk about the challenges from the existing technology, processes, culture, and mindset that comes with inheriting a legacy business. Hayley also underlines the importance of understanding and acknowledging the merits of legacy processes and why it’s wiser to look for opportunities to improve them rather than tearing them to the ground. In this episode, you will hear:   How to discern which advice will be optimal for a business   The importance of aligning legacy processes with new ones    Why having mentors is vital for any business leader Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your support by rating us or

The world-renowned surfer reflects on the rising floodwaters as residents and businesses across Australia’s eastern states stare down the barrel of a long and arduous recovery period. Founder and chief executive of Properti Craig Deveson joins host Grace Ormsby to share his own experience of the floods, before the well-respected surfing legend and three-times world champion jumps into the conversation, sharing what propelled him to act as water levels peaked. In this episode, you will hear: How Craig ended up with Mick Fanning’s personal number What it really means to offer support to your local community How the real estate industry can play a part in the clean-up Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard t

In the wake of Russian-linked cyber attacks on Ukraine, Prime Minister Scott Morrison and the Australian Cyber Security Centre (ACSC) have issued a warning to Australian organisations that malicious activity may have local ramifications. In a very special episode of Secrets of the Top 100 Agents, REB executive editor Phil Tarrant and Major General (Ret’d) Marcus Thompson, former head of the Department of Defence’s Information Warfare Division, discuss Russia’s history of cyber war and how this vector will continue to shape peace and conflict in the future. The pair begin by discussing MAJGEN (Ret’d) Thompson’s recent opinion piece in The Australian Financial Review, which dives into Russia’s history of cyber and information warfare. In his piece, he argues that Australia – and domestic businesses – must better prepare itself for cyber attacks, which will be weaponised in reprisal against the country for supporting Ukraine during the current conflict. In this episode, you will hear:   Why Australian busine

Holly Longmuir claims that for any data and analytics strategy to reach its full potential, it must also operate in line with the wider goals and values of the organisation. The managing director of RT Edgar Mornington Peninsula joins hosts Grace Ormsby and Sadhana Smiles to share the interesting tale of how a koala helped set things in motion for her real estate career. The self-proclaimed data dork also shares why your data and analytics strategy should align with your overall business strategy, while also emphasising the importance of practising value-centric and people-driven leadership in a growing business. In this episode, you will hear: How clean data can impact customer service The importance of having guiding principles in a business setting  Tips on how real estate professionals can achieve empowerment Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Netwo

Felicity Leggett, ListReady’s national sales manager, joins host Grace Ormsby for the latest episode of Proptech Pulse. The pair reminisce on the recently concluded REB Awards night, an event that ListReady has supported as principal partner for the last four years. Felicity reflects on the past 12 months – also hinting at some “pretty exciting plans” ListReady has in-store for the not-so-distant future. In this episode, you will hear:   Predictions on the market’s future   What’s still to come in 2022 from ListReady     Why education remains key Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you’d like to lend a voice to the show, email editor@realestate

Real Estate Institute of South Australia (REISA) chief executive Barry Money reveals three positive trends attracting buyers and investors to the state’s property market – resulting in record sales and record prices. Barry shares with Grace Ormsby his insights on what’s fuelling these trends, how the pandemic helped South Australia see positive migration for the first time in 30 years, and how it can be sustained. In this episode, you will hear:   How South Australia’s transformation is drawing top tech companies to Adelaide   How the industry is poised for 2022   Why buying in South Australia is both an economic and social investment Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of intere

According to Casey Healey, success in property management is a direct result of proper care of your portfolio and your staff. The Metropolitan Principal of the Year at the REB Women in Real Estate Awards 2021 joins hosts Grace Ormsby and Sadhana Smiles to discuss the lessons she’s learnt in her career thus far, the importance of accurately valuing your job and skills, and why business owners shouldn’t want to give their property managers “any more of [a] headache than what they’re dealing with”. She also divulges in:   Picking out the right people for leadership roles   Using technology to your advantage    Fostering positivity and productivity in the workplace Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard

Duncan Anderson, the executive director and chief technology officer at Openn Negotiation and president of the company’s North American operations, chats with Momentum Media’s Grace Ormsby for the latest episode of REB’s Proptech Pulse. Duncan talks about how their revolutionary platform addresses the increasing demand for transparency in real estate transactions by providing a centralised and digitised venue that facilitates real-time communication and negotiation between buyers, sellers and agents. He also walks us through the different sales methods such as tender, private treaties and auctions while giving his insights into how digitisation has changed the way these transactions are done – for the better. In this episode, you will hear: How transparency builds up trust between parties involved in a real estate transaction  The ways COVID has changed how people buy and sell property  Why it’s important to have a strategic approach for different markets  To learn more about Openn and its offerings, make s

For Arabella Hooper, the secret to success in real estate is hidden not in the amount of work put in but in the time spent away from the business. The number three ranked agent in South Australia and property consultant with Harris Real Estate joins host Grace Ormsby for a warm and honest chat about the importance of maintaining a healthy work/life balance, the fulfilling challenge of establishing clear boundaries with clients and colleagues, and insights on how to establish and manage a driven and successful team in real estate. She also stresses the importance of goal setting and clear communication for growing agencies and their employees. In this episode, you will hear:   Why it’s important to switch off from work   How to manage the stresses of a busy work and family life   Strategies to build and sustain a strong team Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (R