Ai In Action

Today's guest is Ric Mims, ServiceNow Solutions Director at SDI Presence. Headquartered in Chicago, SDI Presence is an IT consultancy and Managed Services Provider (MSP) that leverages its strong team presence to advance their clients to a secure digital enterprise. They offer end-to-end technology services, driving performance, continuous improvement and cost controls to better serve their constituents. For over 25 years, SDI Presence has earned the role of trusted IT advisor to a portfolio of clients that includes utilities, airports, mass transits and government agencies throughout the United States. The firm has built a core expertise in guiding our clients through legacy IT modernization, delivering on the higher technical and security requirements of these critical, high-value environments. In the episode, Ric will discuss: How he got into the world of ServiceNow His current role with SDI Presence The importance of infrastructure change management How companies can overcome challenges in implementing Se