No Jitter On Air
Inside a Healthcare Contact Center
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:14:27
- More information
Informações:
Synopsis
Alicia Gee, director of unified communications at Sutter Physician Services, oversees a 1,000-agent contact center running on Genesys PureConnect software. In this episode, she catches us up on the company's approach to the patient experience, and shares some thoughts on what's next in the contact center.
