Paperless Productivity

In Michigan, a Friend of the Court (FOC) is the regional name for a Child Support Enforcement office. Also in Michigan is the Ottawa County FOC – one of the state’s highest performing child support enforcement entities, and a leader in configuring automation and workflow technology to meet constituent needs, achieve state and federal statutes and safeguard trusted practices.   In conversation with Ottawa County FOC’s Assistant Director Kathy Winston and Technology Specialist Amy Debault, we see how one, comprehensive platform can iron out even the most intricate of processes. After designing a workflow that mimicked the office’s historically manual processes, catering to the individual needs of case investigators, judicial clerks, support staff, and custody and bench workers, the Ottawa County FOC eliminated time wasted on manually retrieving a case and melted down turnaround time to one day. Succeeding with such a high case volume naturally qualifies their office for more federal incentive criteria.   Join K