Wilson Cole's Podcast From The Road

When people come to us to help collect from a client of theirs that broke an agreement, we always advise that you refer all communication back to us. There are many problems that can arise if you try to personally deal with a debtor after turning the account over to us. We have often seen situations where a debtor contacts our client, after bringing us into the picture, and they try to make a deal; 90% of the time the debtor will not come through and our client is opened up for a lawsuit. We have also seen debtors who have called an attorney and said that the client accepted a settlement, but this was never discussed with the attorney and now there is a case of he said, she said. As a general rule, going behind attorneys creates a web of backroom deals that rarely come together, and it gives the debtor a defense. The most important piece of advice that we give to our clients is that they have the right to shut up. Once a case comes to us, the client should make no contact with the debtor except through us. We