Retailer Secrets

Training as played a big part in my early career (and still does). When looking at retail stores, training is not only about skillset your staff has to put in practice to make more sales or get better customer satisfaction. It is all about creating an environment that people feel comfortable in, an environment that will get your customers want to come back. The 3 steps I share in this episode are exactly what I went through during my first training in sales without realizing it, and is what the biggest brands like Starbucks (King of training and creating culture let's be honest) use to train both their partners and their partner's baristas... You're only 3 steps away from modelling what the greats do.