Wilson Cole's Podcast From The Road

Wilson Cole, President of Adams, Evens, & Ross (AER) and Samantha Cole, in-house counsel for AER, explain the importance of never telling a client you have voided their contract. First of all, if a staffing agency is turning over a case for collections they should always turn over all information they have related to the case (good, bad, or indifferent) at the onset. Failure to do so can lead to the collections firm being ambushed and ultimately sink the chances of collecting on the debt. Lately AER has encountered an uptick in the number of cases where clients have for whatever reason failed to include a key piece of “bad” information initially or at all (until it was too late). Wilson has begun asking clients “is there any documentation or information that is not going to help your case?” in an effort to get out in front of such situations. One particular example of “bad” information that is regularly left out by clients is that the contract between the staffing agency and the client was voided. This in