Finding Mastery: Conversations With Michael Gervais

Today’s guest gives us a behind the scenes look at one of modern business’s greatest corporate turnarounds. When Oscar Munoz became CEO of United Airlines in 2015, this global organization was anything but united – and its reputation was in free fall.Oscar's journey at United began with a whirlwind of challenges and it's through those experiences that he gained invaluable insights into the power of listening, learning, empathy and resilience. In this conversation, we dive into Oscar’s first 100 days at the helm of United as he faced a daunting task of reshaping the company's culture, addressing severe customer concerns, and navigating a rapidly changing global industry. All while 37 days into his new leadership role… he suffered a severe heart attack. In this episode, you’ll hear about that story, how Oscar was able to persevere, and the warning signs that saved his life. We also talk about his first principles – the ones that guided his leadership approach, and how he stayed true to them even during a v