Ai In Action

Today's guest is Derek Nohr, Director of ServiceNow at Avalara. Founded in 2004, Avalara aspire to be part of every transaction in the world. With their tax compliance software solutions, your business can automate manual processes and reduce errors, while increasing compliance and saving time and money. Businesses of all sizes use Avalara to help with tasks throughout the tax compliance process, including registration and licensing, calculation, document management, reporting and e-invoicing. In this episode, Derek will discuss: His role & how he got into the world of ServiceNow, Prioritizing automation, employee experience and ServiceNow updates, Using the platform for workflow solutions and advanced AI adoption at Avalara, How ServiceNow enhanced their processes, efficiency and automation, His advice to focus on maintenance and smart customization in ServiceNow, Building a winning ServiceNow team on a foundation of trust, The potential of AI on the ServiceNow platform, His advice to work hard with