Ai In Action

Today's guest is Victor Chen, Principal Product Manager – Conversational and Generative AI at ServiceNow. Based in San Francisco, Victor is experienced in product, customer success and technical marketing in cloud enterprise software, chatbot and mobile platforms. He has shipped highly adopted features, released and managed mobile apps, and created technical content and videos used by thousands of developers, partners and customers. In his spare time, he enjoys reading, running and playing the piano. In this episode, Victor will discuss: An overview of his current work with ServiceNow, ServiceNow’s AI history, acquisitions and customer focus, How Customer needs drove AI solutions for productivity, His Generative AI solution in the Vancouver release, Implementing "text to report" for simplified custom report generation, Integrating AI into existing products for enhanced problem-solving, Customer trust, transparency and feedback-driven improvement focus, Code assist and Generative AI enhancing the