Middle Management Movement By Michelle Pascoe
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 92:24:48
- More information
Informações:
Synopsis
Helping middle management in the hospitality and casino industry.
Episodes
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Why Travel Now?
31/03/2022 Duration: 26minIn this episode I share my expectations and experience to my trip to the US this month. The love of Palm Springs and the magic of Disney. Is it worth the hassle of documents and masks to travel now, heck yes it is.
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Together We Rise
09/03/2022 Duration: 12minThis years theme for IWD BreaktheBias I believe is more than just gender bias. Unconscious and conscious bias impacts on how we turn up in the workplace. We all need to support and work together.
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TEN PEAKS CHALLENGE - MARCH ON
02/03/2022 Duration: 28minNicole Heinrich, COO of Ramsgate RSL and 2 of her team are scaling 10 peaks in 4 days to raise money and awareness for Veteran Suicide with Soldier On. Taking on Australia's most iconic and challenging walking track within Mt Kosciuszko National Park. Nicole shares her story in the industry, the strong connection with community and the preparation for this challenge. This is what community spirit is all about. Please donate to Soldier On - Ten Peaks Challenge throughout March. Donate Now - Soldier On Ten Peaks Challenge
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Career Evolution Post Covid
22/02/2022 Duration: 52minJenny White, CEO of WhiteNow and the guru of recruitment in the industry for over 20 years shares the career evolution, opportunities and the deeper connection that leaders have with each other post Covid.
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WHY HAVE A PERSONAL BRAND?
16/02/2022 Duration: 46minChef Paul Rifkin shares his journey as a consultant to the Hospitality industry and becoming a Brand Ambassador. Building a business not only on his amazing skillset and knowledge but on his “personal brand” defines him as one of the top consultants to seek out for your hospitality business.
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FIRST IMPRESSIONS REALLY COUNT
10/02/2022 Duration: 20minA fabulous first impression, a lasting memory, help or assistance in a crisis (or ouch!), or a moment that makes you say "WOW!". This is known as FLOW. Make the most of every guest, every visit, every experience.
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BACK TO BASICS: CHANGE
02/02/2022 Duration: 12minIf you don't get back to basics and begin building the team again a "toxic culture" will eventually infect every crevice of your business. Get the basics right and everything flows from there.
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Your Customers are looking to you for the MAGIC...
20/01/2022 Duration: 12minWith all that is happening at the moment your customers are looking to you not just for a product or service! Be the person and the business that gives them the experience, the transformation, the MAGIC!
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Forget the Silver Lining!! Here comes 2022
12/01/2022 Duration: 15minThe resilience of the Hospitality industry even though it feels like it is on its knees is certainly trying to keep its head above water has been outstanding. Leaders you are wonderful, teams you are doing an amazing job. Tips on thanking your customers, leadership styles and a free E-Book all in this episode for the year. Welcome to 2022.
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Be the Change - DV in the Workplace
30/11/2021 Duration: 48minArely Carrion brings her two passions together; Registered Club Industry and Domestic Violence in her new role with Insight Exchange. The industry connects with millions of members, guests and 62,000 employees in NSW and can become the change makers in helping those who need support.
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Hospitality Recruitment on an Island
17/11/2021 Duration: 36minClaire Boscq-Scott the CEO of Jersey Hospitality Association shares with us her journey and her new role in rebuilding the industry on the island of Jersey post Pandemic and Brexit. She shares tips on recruitment local and globally.
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Why is Email so much better than Social Media?
12/11/2021 Duration: 09minThe great outage of October, 2021 reverberated around the globe as business revenue plunged because of the reliance on a third party connecting with their customers. Who has the power over your revenue?
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The Future of Event Sales Training - More than the flowers & cake
04/11/2021 Duration: 51minThe amazing Bree Wailes founder of We Surge Events & Wedding Training and a whole lot more shares her insights of the industry over the past 20 years and the new direction. This is a must listen to those in the events industry who want to increase their sales revenue, have an engaged team and care about the customer journey.
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Think Strategically and Believe - The Growers Shoalhaven
29/10/2021 Duration: 40minIt's easy to make plans the difference is when you believe in them and see them all come true. The Growers Shoalhaven is the new place to be seen, to enjoy amazing local produce in beautiful surroundings. Andrew Gunn talks about his career and his role as COO in bringing this food concept alive on the south coast.
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Start where you are. Find out what you have. Map your VIP Journey. Bringing your data alive!
21/10/2021 Duration: 22minWhy should you measure what you do? More than ever, you are dealing with a diverse public and workforce. Creating unforgettable guest experiences is the benchmark today, getting that service out of your team on a regular basis is the goal. Mystery Shopping is an excellent research tool. Not every mystery shopper or survey is created equal, I should know I’ve been doing it for nearly 30 years.
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Don't disconnect just because your doors are now OPEN
14/10/2021 Duration: 06minBefore you go back to "business as usual", how inclusive will your offering be now to those customers who supported you when your doors were closed?
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What is Hospitality Culture after a Pandemic?
07/10/2021 Duration: 01h04minKen Burgin shares with us in this podcast his love of research and being curious in how to take the industry to the next level in service, automation, systems, recruitment, marketing, diversification and why “culture” is key to the success of a business, whether it’s a small café of 2 or a large hotel chain. Ken works with foodservice operators to assist them to be more popular & successful. He is a former cafe and restaurant owner in Sydney, and started the online management platform Profitable Hospitality, merging this with hospitality finance company SilverChef in 2016.
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Leader with a Heart - team unity, empowerment, respect and care
29/09/2021 Duration: 01h13minTash Callewaert a Quest Hotel owner, shares her passion for leadership. Operating a business both sides of the border over the past 18 months has shown how being a heartfelt leader and truly living her values has created an amazing united team. This is a must listen for everyone.
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Heartfelt Connections - The doors are nearly open!!
22/09/2021 Duration: 13minWith a date just over the horizon NSW gets ready to go further than 5km. Are you ready and more importantly are your team? In this podcast I share tips and insights on creating memorable experiences for your guests and members while recognising your team for getting through to the other side.
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Food is about enrichment! Now is the time to enrich your career
15/09/2021 Duration: 55minJohn McFadden, State Manager of Goodropoils began his career in the kitchen at the age of 10. In this episode he shares his amazing career, those who have inspired him and his desire to help others who are seeking a career as a Chef.