Middle Management Movement By Michelle Pascoe

Serena ‘Dot’ Ryan is an award winning Digital Marketer who is a contributing writer for the largest Social Media Education website in the world, Social Media Examiner. In 2014, Serena created ‘Serena Dot Ryan®’ a digital marketing agency specialising in education and optimising online presence. Serena's belief is that knowledge is power so it is essential to continuously learn digital marketing. However, it can be hard to see clearly what you should be doing to get the best results for you and your business. So where do you start? To improve or make the most of what you have access to in digital marketing, you need to know what is possible beyond what you already know, you need the opportunity to discover and learn new things. To start your digital marketing learning journey and take advantage of our special offer, visit http://michellepascoe.com/podcast/.

In this episode I interview Glenn Cushion, CEO of Ingleburn RSL Club. Glenn has been in the Registered Club Industry for a number of years, starting off in the Bar and General Duties at Bankstown Sports Club and quickly moving through the ranks by taking on positions where he had the opportunity to develop his professional skills. He has now been in the position of CEO at Ingleburn for 7 years. Glenn has always believed in asking for more, learning from others and continual self improvement through external courses and conferences. His leadership at Ingleburn RSL has seen the Club grow from strength to strength and undergo a number of renovations, with the most recent opening of a newly renovated dining and bar area, and the successful introduction of a premier pay for play entertainment facility for children, Tabatinga. 

Jennifer B. Kahnweiler, PhD, CSP, is an author and global speaker hailed as a “champion for introverts”, helping introverts throughout the world expand their leadership capacity. Too many introverts assume—or have been told—that to rise through the ranks they have to change who they are. But you don’t have to pretend to be an extrovert to get to the top. Today Jennifer discusses how introverts can build on their quiet strength and make it a source of great power, and provides some tips on how leaders can shape a more introvert-friendly workplace, customized hiring and coaching strategies for introverts, and the positive correlation between introverted leadership and company performance. For more information visit https://jenniferkahnweiler.com.

Brenda Eckstein is an international executive coach, speaker, author and conference facilitator who specialises in strategy, leadership development, and training. As an experienced Executive Coach, Brenda specialises in helping CEO’s, professionals and others in senior positions to shift their ‘way of being’ so that they are able to turn their ‘stumbling blocks’ into ‘stepping stones’ in all areas of their lives. Today Brenda shares her tips on how to find and choose the right coach to inspire you to achieve your full potential and sustain your well-being. To learn more and take advantage of Brenda's special offer, visit www.strategy-leadership.com.

Brette Rowley is a business and marketing strategist, entrepreneur, and creator of the Side Hustle Starter Kit. She has worked with growth-oriented businesses as a marketing consultant for over 8 years and in almost every industry from finance, retail, medical, and even world-renowned speakers. Today, you can find her brainstorming with clients, implementing marketing strategies, celebrating successes, and helping as many entrepreneurs as she can find to grow their businesses. What to expect from her? Straightforward and actionable business advice, revenue-focused strategies, and a customised approach to business growth. Visit www.bretterowley.com for more information.

At some stage you will find yourself standing at the front of the boardroom table and presenting to Directors, Senior Executives or Stakeholders. This is your moment to 'shine' and share your research, ideas, project updates or even financials. You — and maybe also your team — have worked hard to bring this information to the table. So it is critical that is imparted with professionalism and enthusiasm, making those gathered around the table keen to learn more. The key is preparation, practice and passion, and today I share my top 10 tips to create a memorable impression when it counts most.

Dr Neryl East is a highly qualified and experienced expert on media, communication, credibility and reputation. She works with leaders and teams who want to stand out, accelerate their success and avoid costly reputation mistakes. In this episode, we discuss the power of credibility and the skill to communicate with impact, and the most effective ways to elevate your executive performance and transform your team.

This week I chat with Nicole Hendley - Operations Manager at the Club Central Group. Nicole has risen through the ranks of the Club Industry and knows the importance of pursuing what you're passionate about in order to achieve success. Your ability to learn from the people that inspire you, create a workplace culture based on support and mentorship, and adapt your management style to suit an intergenerational workforce are also important skills for navigating a highly competitive and rapidly changing industry. 

This week I discuss the challenge of engaging with and meeting the expectations of an intergenerational workforce and clientele. How do we cater to all these different and equally important needs, and successfully bridge the gap between the 5 generations that now exist in our venues? Understanding the unique qualities, values, experiences, communication styles and customer service expectations of each individual demographic is a good start.  

While every company wishes to create emotional and memorable customer experiences, service failure is often the most emotionally-engaging interaction and the one that customers are most likely to share - everywhere! This week, I chat about the importance of service recovery and how to pursue reconciliation of the relationship, not just resolution of the issue. It requires extending your understanding of the patron far beyond the boundaries of traditional service criteria and never underestimating the power of a sincere apology.        

Roslyn Ranse is a travel manager for iTravel Australia and has been facilitating seamless and memorable travel experiences for her clients for almost a decade. Her uncompromising regard for quality work and customer satisfaction earned her a nomination for the Travel Agent of the Year for Retail award in the National Travel Industry Awards in 2017. Whatever your travel needs, Roslyn's exceptional customer service and keen attention to detail will ensure a ‘stress free’ and enjoyable corporate travel experience every time. Visit Michelle Pascoe Podcast to find out more.

We all know how important it is to know and understand your Ideal Customer Avatar, but it is just as critical to put the same time and effort into creating your Ideal Employee Avatar. Finding the right person for the right role can be difficult in any industry, but knowing what you're looking for and staying focused on that can go a long way in simplifying the process. This week I discuss how to create your IEA and effectively use it to help fine-tune your recruitment and hiring process. 

This week I chat with Rosie Vrancic - Operations Manager at the DOOLEYS Group. Rosie began her journey with the organisation 17 years ago and attributes her rise through the ranks to stepping outside her comfort zone and embracing every opportunity that came her way. She believes in using her management role as a platform for empowering her team and sharing the experience that she has gained from others throughout her own journey.

Perception is reality online and you have seconds to make a professional first impression. With over 575 million users around the world, your ideal clients, strategic partners and employers are not only on LinkedIn, they are ready to engage. This week I chat to Jo Saunders, an international LinkedIn strategist, author and social media educator, who shares her insights into how to increase visibility, amplify authority and earn influence using LinkedIn and social marketing tools.  

This week I chat to John Jansen - Group Functions Manager at DOOLEYS. John lives and breathes hospitality and attributes his success in the Functions Industry to the patience, flexibility and positivity that he brings to each role. It's all about maintaining a high standard (both personally and professionally), effectively handling those inevitable mistakes, keeping the lines of communication open at all times and, most importantly, being genuine - with both your team and your clients. 

As Director of RT Hospitality Solutions and representative member of FCSI’s Asia Pacific Division, Toni Clarke knows the Food & Beverage industry better than most. Delivering a blend of operational experience with management expertise, she is a specialist in the development of Food & Beverage concepts. In this episode, Toni discusses how to successfully introduce new concepts into your venue and highlights some of the latest and most exciting consumer trends from both here and abroad. 

Making the transition from “Buddy to Boss” is not easy, and moving into a management position and learning how to effectively lead can be a challenge. In this episode, I discuss the importance of fairness, understanding and mutual respect within a team, and how to effectively manage your leadership transition by understanding your leadership style, promoting open communication within your team, and creating a workplace with shared core values.

This week I chat to Stuart Jamieson - CEO of Club Rivers. Stuart outlines his rise from frontline staff member to CEO and the importance of self-development along the way. He also discusses the impact of creating a positive team culture within your venue and building a sense of community spirit through local engagement and support.

This week I chat with Sue Currie, a leading personal branding and image management authority, and creator of the Shine Academy. Sue discusses the importance of cultivating your personal brand and professional image through the 4 key areas of Appearance, Behaviour, Communication and Digital Footprint (ABCD), and offers tips on how to put your best foot forward and dress to impress.

Michelle chats with the "Dynamic Duo" - Morgan Stewart (CEO) and Paul Allan (2IC) at Club Taree. The pair discuss the importance of engaging with and making a difference in the local community, as well as how to build those necessary long-term partnerships with local community groups. They also discuss the importance of having a deeper understanding of your Ideal Customer Avatar (ICA) and how it can help you to better align your business with the changing needs of your current and future clients, and ultimately plan for the future.