Hvac Know It All Podcast

In this episode of the HVAC Know It All Podcast, host Ben Reed continues his chat with Tony Mormino, is VP of Technical Media at AIR Control Concepts and a host on HVAC TV. In Part 02, Tony shares key lessons from his career, like the value of showing up when things go wrong, how hands-on experience can boost trust, and why honesty builds strong client ties. He also talks about ways technicians can shift into sales roles and what to expect day-to-day. Tony opens up about using AI tools like ChatGPT for content and gives advice for anyone thinking about changing careers or growing in the HVAC field. Tony Mormino shares how showing up during tough times helps build trust in HVAC sales. He talks about learning from mistakes, caring for clients even after the sale, and how techs can move into sales roles. Tony also explains how using AI tools like ChatGPT helps with content and how real-world experience matters more than being a slick salesperson. Throughout this episode, Tony shares how caring deeply, staying ho

In this episode of the HVAC Know It All Podcast, guest host Ben Reed talks with Tony Mormino is VP of Technical Media at AIR Control Concepts and a host on HVAC TV. Recorded live at AHR Expo 2025, they dive into the real-world challenges of selling large HVAC systems. Tony shares how he moved from engineering into sales and why building trust is key in commercial projects. They discuss the value of honest sales, the importance of strong relationships, and how good reps act like consultants. Tony also explains how every sale is about solving problems, not just selling products. Tony Mormino talks with Ben Reed about selling HVAC systems for big commercial buildings. He explains how his background in engineering and learning from his dad helped him move into sales. Tony shares why trust and honesty are so important in commercial HVAC, where jobs are bigger and long-term results matter. He talks about helping engineers and building owners find the right equipment, even if it means recommending a competitor. Tony

In this solo episode of the HVAC Know It All Podcast, host Gary McCreadie, Director of Player Development and Head Coach at Shelburne Soccer Club and President of McCreadie HVAC & Refrigeration Services and HVAC Know It All Inc, shares key HVAC maintenance tips for spring and summer. He talks about checking filters, fans, and airflow before diving into more complex issues. Gary covers smart ways to inspect electrical parts, avoid system damage, and keep coils and drains clean. He also gives advice on airflow testing, using probes instead of gauges, and ethical upgrades like better filters or humidity control. It’s a helpful guide for techs to keep systems running smoothly as the weather warms up. Gary shares easy-to-follow HVAC tips to help techs get systems ready for warmer weather. He talks about checking filters, fans, and airflow first, and how a quick look at belts, pulleys, and bearings can prevent bigger issues. He covers why it’s smart to start systems from their controls, how to spot problems in

In this episode of the HVAC Know It All Podcast, host Gary McCreadie chats with Mason Parker from Wright Sales about Smart Lock, a tool-free HVAC fitting. They dive into how Smart Lock works, its safety benefits, and how it helps avoid brazing in tight spots. Mason explains its design, types of fittings, and how it connects without flaring. He shares stories from the field, tips for first-time users, and why the product is ideal for unitary and ductless installs. The episode is packed with useful advice for techs open to trying new, safer ways to connect refrigerant lines. Mason Parker breaks down how Smart Lock fittings help HVAC pros avoid brazing and make fast, strong pipe connections. He explains how they work, the different types, and how they handle high pressure. Mason shares real stories, why they're great for tight spots, and how easy they are to use. He also gives tips for first-time users and talks about the safety benefits, like avoiding fire risks during installations. Throughout this episode, Ma

In this episode of the HVAC Know It All Podcast, host Gary McCreadie continues his conversation with Chloe Glynn, a sales genius in commercial and industrial HVAC maintenance at Midwest Mechanical (Commercial, Industrial HVAC Mechanical Services - a Service Logic Company). In Part 02, they discuss how Chloe builds trust by avoiding one-size-fits-all maintenance plans, doing her own equipment walkthroughs, and being honest when she doesn’t know something. Chloe also shares how personal branding, especially on LinkedIn, helps her grow in her role and connect with clients. She gives advice for newcomers in sales and talks about her passion for advocating for the trades and inspiring the next generation. Chloe Glynn shares how she earns respect in HVAC by doing full walkthroughs, skipping cookie-cutter plans, and making custom offers. She talks about facing bias but staying confident, learning on the job, and being honest when unsure. Chloe also explains how building a strong personal brand on LinkedIn helps her

In this episode of the HVAC Know It All Podcast, host Gary McCreadie chats with Chloe Glynn, a sales expert in commercial and industrial HVAC maintenance at Midwest Mechanical (Commercial, Industrial HVAC Mechanical Services - a Service Logic Company). Chloe explains how she sells maintenance plans for large buildings, focusing on keeping equipment running smoothly to avoid costly repairs. She shares why her company’s teamwork and skilled union technicians make a big difference. They talk about why regular maintenance is important, how it saves money, and how tools like XOi help explain problems clearly. Chloe also talks about how she learned HVAC on the job without a tech background. Chloe Glynn talks with Gary McCreadie about how she sells HVAC maintenance for big buildings at Midwest Mechanical. She explains why they mostly work on commercial and industrial jobs, not homes or small shops. Chloe shares how their team uses skilled union techs, works closely together, and uses tools like XOi to show problems

In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with Tom Lorenz the Director of Product Management at Copeland and Emerson, Randy Ruiz, the chief engineer at Emersion, and Ben Reed who is the principal of Teal Maker and Technical Marketing Specialist at HVAC Know it All and measureQuick, about the latest Sensi thermostat and AIM module by Copeland. They cover how it’s easy to install, works wirelessly, and connects with top IAQ monitors. The guests explain how the system uses temperature and humidity to make smart choices and how they tested it in extreme weather. They also discuss why the product is reliable, how it saves time, and why contractors find it simple to use in real jobs. Tom Lorenz and Randy Ruiz explain how the Sensi thermostat uses sensors and smart tech to control air systems better. They talk about how it works with IAQ monitors, handles tough weather, and is easy for techs to install. They also share how strong wireless signals and simple setup make jobs faster and

In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with Tom Lorenz the Director of Product Management at Copeland and Emerson, Randy Ruiz, the chief engineer at Emersion, and Ben Reed who is the principal of Teal Maker and Technical Marketing Specialist at HVAC Know it All and measureQuick, about a new wireless HVAC tool called the Equipment Interface Module (EIM). Tom explains how it helps fix wiring problems without needing to pull new wires, making upgrades easier. Randy shares how the team built and tested the EIM to make sure it is strong and reliable. Ben adds that wireless tech is getting better and saves time and money. They also discuss how the EIM works with the Sensi Touch 2 thermostat for full system control. Tom Lorenz, Randy Ruiz, and Ben Reed talk about a new wireless tool that helps HVAC systems work without extra wiring. Tom explains how the Equipment Interface Module (EIM) makes upgrades easier, even when wires are missing or broken. Randy shares how they built and te

In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with Marlee Spiegelberg and Montana McElwain from Condair USA/CA about mold, humidity, and air quality. They explain what the water activity factor is and how it connects to mold growth. They also talk about keeping homes and buildings safe by controlling humidity. Their goal is to clear up common fears about mold and show better ways to manage air quality. Marlee and Montana explain why people are often scared of mold when it’s not always a big danger. They talk about how keeping the right humidity can stop mold from growing. They also share how new technology helps control air quality better. Good control systems can protect homes, businesses, and even hospitals by keeping the air safe and healthy. Throughout this episode, Marlee and Montana talk about why managing humidity the right way is so important. They explain that using the right systems and keeping moisture levels steady helps prevent mold and keeps buildings healthy over ti

On this short episode of the HVAC Know It All Podcast, Gary talks to us about A3 refrigerant parts and why they need to be intrinically safe and can't be any part off the truck.     Check out Jobber for a 2 week free trial.  getjobber.com/hvacknowitall

In this episode of the HVAC Know It All Podcast, host Gary McCreadie chats with Patrick Butler, a seasoned HVAC technician and educator, and Field Service Supervisor at SAV-MOR MECHANICAL, INC. Patrick, who has over 20 years in the industry, shares his journey from apprentice to expert. In Part 2, they discuss the shift in technician training, from old-school methods to modern approaches using social media and AI tools. Patrick also talks about the importance of allowing apprentices to fail and learn, while embracing new tech like Microsoft Copilot to streamline work and improve skills. Patrick Butler talks about the shift in HVAC training, explaining how apprentices now have access to online resources and AI tools like Microsoft Copilot. He emphasizes the importance of learning from mistakes and how embracing new technology helps technicians stay competitive in the ever-evolving HVAC field. Throughout this episode, Patrick shares how HVAC training has evolved, with online resources and AI tools playing a big

In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by Patrick Butler, an expert in commercial HVAC and building automation and Field Service Supervisor at SAV-MOR MECHANICAL, INC. Patrick, with years of hands-on experience, explains how building automation is changing how we run HVAC systems. He talks about how it saves energy, makes things work better, and helps find problems fast, especially in big buildings. He also shares how smart tech like controllers and inverters are now being used in both homes and commercial setups. Patrick Butler talks about how building automation is changing the way we manage HVAC systems. He explains how automation helps save energy, keep buildings running smoothly, and make quick repairs. Patrick shares his experience with both mechanical HVAC work and building controls, discussing how smart systems like chillers, pumps, and sensors are integrated. He also touches on the importance of understanding both the mechanical and control sides to be successf

In this episode of the HVAC Know It All Podcast, host Gary McCreadie welcomes back Tyler Nelson from Sauermann Group for Part 2 of their talk on combustion analysis. Tyler shares more about how tuning equipment with a combustion analyzer can help HVAC techs improve safety, performance, and system life. He also explains how to read O2, CO, and CO2 levels correctly. Tyler Nelson breaks down why combustion numbers matter and how techs can use this info on installs, maintenance, and safety checks. He also talks about the best places to insert the probe for accurate readings and why showing your work builds customer trust. Throughout this episode, Tyler shares real tips for HVAC techs who want to do better work. He says analyzing every job helps avoid issues and keeps systems safe, while also proving the work you’ve done. Expect to Learn: How using a combustion analyzer helps make HVAC systems safer.   Why O2 and CO levels are key numbers to watch during testing.   How to choose the right spot to place your

In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with Tyler Nelson from Sauermann Group about the role of combustion analysis in HVAC systems. Tyler, a passionate expert in combustion and commissioning, shares how the industry has evolved from old-school tools to advanced digital analyzers. He explains why checking combustion on every gas appliance is key to safety and how proper commissioning starts long before system startup. Tyler also talks about Sauermann’s move into making their own analyzers, built on industry feedback and packed with unique features like long sensor life and advanced diagnostics. Tyler Nelson talks about why combustion analysis matters when setting up or servicing gas appliances. He shares how tools have changed over time and why using an analyzer is key for safety and accuracy. He explains how checking fresh air and venting is part of commissioning and how even small mistakes can lead to big issues. Tyler also talks about Sauermann’s new analyzers, how they

In this episode of the HVAC Know It All Podcast, host Gary McCreadie welcomes Michael Richardson, better known as MC from New Zealand. Michael, who is Flexibility Services Manager at Transpower New Zealand, the national grid operator. In Part 2, they discuss smart HVAC tech, demand response, and how commercial innovations are moving into residential systems. Michael shares insights on technician training, energy-saving tools, and why adapting to new tech is key for the trade. Michael Richardson talks about the rise of smart HVAC tech in homes, explaining how tools like demand response and connected devices can boost energy capability. He also shares why technicians need to improve new tech to stay ahead in the changing HVAC landscape. Throughout this episode, Michael talks about how new HVAC technology is changing the trade and helping improve energy use. He says learning and adapting to these changes is key for technicians to grow and build trust with customers. Expect to Learn: How smart HVAC devices are

In this episode of the HVAC Know It All Podcast, host Gary McCreadie welcomes Michael Richardson, better known as MC from New Zealand. Michael, who is Flexibility Services Manager at Transpower New Zealand, the national grid operator, shares an insider’s look into New Zealand’s energy landscape and the country's ongoing shift toward heat pump technology. Drawing from his dual expertise in energy management and HVAC, Michael discusses the growing adoption of heat pumps across various climates in New Zealand, their integration into grid flexibility strategies, and the implications of recent developments like the collapse of major solar provider Solar Zero.  Michael Richardson explains how heat pumps are changing, how people in New Zealand heat their homes, and how the country uses energy. He shares what he’s learned from working with both the national grid and in the HVAC business. He talks about why more people are moving away from gas, the tech behind heat pumps like inverters and soft start features, and how

In this episode of the HVAC Know It All Podcast, host Gary McCreadie welcomes Trent Parker, better known as Mr. Fat Cheeto, to talk about the funny side of the HVAC industry. He shares how he became popular online and went from working in HVAC to making videos. His videos are entertaining but also show real problems in the industry. He helps people understand why skilled workers are important in HVAC. Trent Parker discusses the problems with HVAC videos that are only for fun and don’t teach anything. He explains that these videos can give people the wrong idea about the trade. He also talks about why experienced HVAC workers are important. They help keep the work quality high and guide new technicians in their careers. Throughout this episode, Trent talks about why it's important to mix humor with useful information in HVAC videos. He says keeping it real and sharing helpful tips is key to keeping the trade's good name and earning people's trust over time. Expect to Learn: Funny HVAC videos can hurt the ind

In this episode of the HVAC Know It All Podcast, host Gary McCreadie continues his conversation with Gerry Wagner, President of  Education, Services & Products Company LLC (ESPCO LLC. In Part 2, they discuss how business decisions affect service quality and the industry's reputation. Gerry shares his honest thoughts on bad business practices that hurt the trade and explains how distributors can help keep standards high. Gerry Wagner talks about the problems with DIY HVAC, explaining how businesses that focus on quick profits can harm the industry's reputation. He also explains why good distributors are important in helping HVAC technicians do their jobs professionally. Throughout this episode, Gerry talks about why the HVAC industry should follow honest practices and provide proper training. He says keeping high standards is important for long-term success and earning customer trust.   Expect to Learn: How companies selling DIY HVAC products can harm the industry's reputation over time.   How high pr

In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by Gerry Wagner, President of  Education, Services & Products Company LLC (ESPCO LLC), and a seasoned HVAC expert who shares his strong views on DIY HVAC solutions and their impact on the industry. Inspired by his visit to the AHR Expo in Orlando, he explains the concerns behind his LinkedIn post. This episode highlights into the challenges posed by consumer-targeted HVAC products and how they affect professionals. Gerry’s honest take sparks important discussions, offering both insight and education for industry peers. Gerry Wagner breaks down the risks of DIY HVAC solutions and their impact on the industry. Inspired by his AHR Expo experience, he explains the concerns behind his LinkedIn post, stressing how consumer-targeted products can lower professional standards. His goal isn’t just to criticize but to educate, emphasizing the importance of proper practices to protect HVAC system quality and longevity. In this episode, Ger

In this episode of the HVAC Know It All Podcast, host Gary McCreadie continues his conversation with Tim De Stasio, the owner and president of Comfort Science Solutions. In Part 2, he takes a closer look at the issues in HVAC caused by profit-focused decisions instead of customer care. He also discusses how company culture and investor pressure can affect service quality and ethical standards in the industry. Tim explains here in the part how some technicians are pressured to sell rather than fix real customer problems. He points out how this approach harms both the industry and customers in the long run. Tim emphasizes the need to focus on quality service instead of quick profits to create a more honest and sustainable business. Tim highlights the need to move away from profit-driven sales tactics in HVAC. He advocates for a culture that values technical skills and real problem-solving. He explores how ethical business practices can improve service quality and strengthen a company's reputation. Expect to Lea