Cii Radio

In this episode of the podcast we talk with CII Professional Community Board Members Rochard Napoli, representing the Claims Community, Laura Hancock from the Broking Community, and Mandy Hunt of the Underwriting Community. They look back at highlights from 2024, and let us know what is in store for 2025.

Recorded at the CII and PFS 2024 Apprenticeship Awards, which celebrate apprentices and the role they play in bringing in fresh and diverse talent to the profession. We spoke to attendees and winners about the awards and their thoughts on apprenticeships.

In this episode of the podcast, we explore the key findings of the People Report 2024, commissioned by Davies, which highlights the ongoing challenges faced by insurance and financial services firms in talent attraction, development, and retention. We are joined by Craig Potter, Senior Partner at Davies.

In this episode of The Journal Podcast, we explore the vital role of insurance in UK farming and agriculture. We'll be talking about the importance of the farming sector to the UK's economy and environment, the risks involved in farming, and how insurance plays a vital role in supporting farming and agriculture, as well as what the future could hold for British farms. We are joined by Adam Henson, one of the best known farmers in the UK, and author and television Presenter, and David Harrison, Farming Development Manager for NFU Mutual.

In this episode of the podcast, we are looking back at the first year of implementation of the FCA’s Consumer Duty, which came into force in the summer of 2023. We are joined by Laura Hancock, Managing Director at Yutree Insurance, and Chair of the CII’s Broking Community Board, and Mandy Hunt, Managing Director MGA’s at the Clear Group, and Chair of the CII’s Underwriting Community Board.

In this episode of the podcast, we are discussing the topic of women in insurance, looking at developments within the profession, and work still to be done. Vivine Cameron,Equality, Diversity and Inclusion Manager for the Chartered Insurance Institute, is joined by Sandra Lewin, founder of the 100 Women in Insurance collective, and Angela Irvine, Sales Director at The Bletchley Group and Regional Chair for BIBA West Midlands.

In this episode of the podcast, we are discussing Personal Development and neuro linguistic programming. Tim Groves, Programme Development & Partnership Manager for the Chartered Insurance Institute, is joined by Caroline Martin, Leadership Coach & NLP Trainer at Enabling Wings.

In this episode of the podcast, we are discussing vulnerable customers, and what claims professionals need to be aware of. We are joined by Brit Harris, Head of Customer Outcomes at Markel, and William Quibell and Carolyn Mackenzie from the CII Claims Community Board.

In this episode, we’re celebrating two years of the Professional Map which launched back in 2022. We are joined by Jasmine Shell, Innovation and Engagement Manager at EDII, and Caroline Martin, Personal Development Coach and former President of the Local Institute of Chelmsford and South Essex. The Professional Map is the CII competency framework that outlines the skills and behaviours needed to drive success, add value, and deliver positive outcomes for customers.

In this episode of the podcast, we are discussing the CII’s latest Public Trust Index results. We are joined by Karl Helgesen, Chief Operating Officer, UK & International at RSA Insurance, and Matthew Connell, Director of Policy and Public Affairs at the CII.

In this episode of the podcast, Chris Bates, New Generation programme Alumni from 2017-18, is joined by Shauna Hopkins and Thomas Hedges, who were participants in the CII's New Generation programme last year as members of the Claims and Underwriting groups respectively. They discuss the benefits and their experiences of the programme.

In this episode of the podcast, we are discussing the CII’s member designations. We are joined by Chris Shadforth, Communications Director for the CII.

In this episode of the podcast, we are discussing the manifesto pledges of the main parties for the upcoming election. We are joined by Henry Thompson, Head of Public Affairs at the Institute and Faculty of Actuaries

In this episode of the podcast, we are looking back at the BIBA Conference 2024, discussing some of the highlights and key takeaways from the event. We are joined by Laura Hancock, Managing Director of Yutree Insurance and Chair of the CII Broking Community Board, and Mandy Hunt, Managing Director – MGA for The Clear Group and Chair of the CII Underwriting Community Board.

In this episode of the podcast we are speaking with the new CEO of the CII Group, Matthew Hill.

In this episode of the podcast, we find out how the right techniques can help professionals pass their CII exams. We hear from Lysette Offley from Genius Material, who specialises in helping professionals bolster their qualifications and build their confidence, while improving their job and life satisfaction. The recording is taken from a webinar that Lysette hosted which is available on the PFS Digital webpage.

In this episode of the podcast, we are discussing the value of Chartered status for firms. We are joined by Richard Talbot- Jones, Managing Director at Talbot Jones Ltd, and Debbie Gourlay, Commercial Underwriting Director at Covea Insurance.

In this episode of the podcast, we are discussing how to excel at CII qualifications. We are joined by two of the CII’s Qualification prize winners, Hannah Green, winner of the Crawford UK Prize 2023 and The Dr Alexander Scott Prize for the Certificate in Insurance Market Specialisation, and Thomas Walker, recipient of the Worshipful Company of Insurers Prize for the Diploma in Financial Planning.

In this episode of the podcast, we are discussing the impact of traumatic claims on claims professionals. We are joined by Shauna Hopkins and Steven Smith, who were members of the 2023 New Generation Programme’s Claims Group, and Claire Lashbrook and William Quibell, who are members of the CII’s Claims Community Board.

In this episode of the podcast, members of our Broking Community board will be discussing the different routes of entry into the profession. We are joined by Tim Groves, Programme Development and Partnership Manager for the CII, Laura Hancock, Chair of the Broking Community Board, Isha Patel, Vice Chair of the Board, and Florence Dennis, member of the 2022-23 New Generation Programme Broking Group.