Horton Hangout Podcast!

In this podcast Laura had the honour to hangout with Rachel Jackson. Rachel is the founder of Superior Smiles in Knutsford, Cheshire. Her last 17 years have been a journey of discovery, learning, upskilling, and refining in the field of dentistry. She has over 12 years’ experience as a practice manager and treatment coordinator and 3 years ago she accomplished her goal of opening a practice where the patient is at the centre of every thought process. Having worked alongside many highly skilled clinicians in high-end private practices has given her the insight, knowledge and experience to work with her team in delivering a professional, positive, and comfortable end-to-end experience for every patient. Rachel is extremely passionate about dentistry and feels privileged to work within a profession where she can make a true difference to people’s lives. Our listeners sent in some great questions around: Top tips for setting up your own practice? If you had to do it all again….would you still set up a squat p

Welcome to season four of the Horton Hangout podcast! This season I am joined by different guests and this month Holly from the Social Drive has kicked off the season and answered your social media and branding questions beautifully.   Holly and her business partner Chelsea have both been successfully helping dentists build their brand and follower lists for many years. Holly's agency ‘Drive' operates in a really unique way, utilising video content in a way I have not known before for social media. This year Chelsea and Holly teamed up and are now Social Drive. Their clients are the UK's leading dental clinics and clinicians. Instagram www.instagram.com/socialdriveuk   www.instagram.com/laurahorton1   www.horton-consulting.com

In this podcast the voices and faces behind the Instagram profile for Horton Consulting bring to you the real meaning of the quotes uploaded over the last 18 months on the subject of kindness and support. Nice and kind are two different things. What is kindness? Telling someone they have lipstick on their teeth or food in their teeth. In this podcast we discuss how your business can: Develop the mental health support for your team - employed and self employed -through mental health first aiders and counselling services. Review the cultures you accept in terms of behaviour from staff and patients to support everyone's working day to also stamp out bullying in the workplace. Review how a morning huddle can help you assess the team. Understand the value of the one2one meetings that we train managers and leaders on and who needs to hold these meetings for whom. How back to work interviews are essential and hear Laura’s tale of how she was trained to do these initially. Update the team's medical history an

Bonuses for TCOs, handling a bad review and follow up systems for TCOs. This month we answered these three questions and also interlinked the TCO role, the non clinical components and the vital follow together to support you no matter where you are with the role! Thanks for hanging out with us www.horton-consulting.com Time stamps for the podcast: TCO bonuses 3:08 Follow up 15:35 Bad review 23:27

In the last podcast of 2019 and the decade, Michael Bentley turns the tables and interviews Laura Horton. Was she nervous, out of her comfort zone and feeling very awkward? Yes, but she has shared parts of her story with you here in this podcast. Michael loves Laura’s grass roots story, how she fell into dentistry by accident and has for the last 11 years developed a business that was born from a love of dentistry. In this interview, you will discover Laura’s path to setting up Horton Consulting in 2008, as the recession broke. Michael describes the interview as personal, honest and inspiring to many and we hope you enjoy it. https://www.horton-consulting.com https://www.horton-consulting.com/about-us/laura-horton/

Esther is the owner of two dental practices, is a mother of 3 and has a business in reflexology. Esther is the owner and founder of Visage Dental Spa and had a vision whilst training at Dental Collage of opening her own dental practice. Esther was training as a dental hygienist and wanted to create a practice that was different, more than just a dentist. She was passionate about dental hygiene and education and wanted her practice to be hygiene led, focused on prevention. Now the vision has become a reality. Visage Dental Spa Harpenden was brought to reality in June 2016. The team ensure every hygiene appointment not only cleans, brightens and whitens teeth but also focuses on educating clients to maintain a healthy mouth. All of the dentists are carefully selected to deliver a professional, caring service. They offer patients not only examinations but cosmetic procedures to help people feel confident about their smile. Esther is determined to create a space where people want to come with their families

Handling expectations and results for a new treatment coordinator, the implications of patients' cancelling late in a very busy hygienist book and adding in your employee benefits to recruitment advertisements. The three questions we answered in this month's Horton Hangout.

Nadim is a dedicated and enthusiastic dental surgeon with a proven track record in delivering the highest standards of care. Skilled in the use of sedation and hypnotherapy and aesthetic and implant orientated treatments. Roles: Practice owner, manager and dentist Location: Preston, Lancashire Key facts: Dad to twins boy and girl, opened a squat private practice in sept 2008 and the twins were born November 2008. Read an estimated 500-600 books in the last 8 years on personal development, psychology, business and marketing. Nadim qualified from Liverpool University in 2001, completed a diploma in Implant dentistry and has a Masters in Implantology. Nadim has invested over £100,000 in his post grad training and over £30,000 on personal development and training (non dental related). Is a trained NLP practitioner with Paul Mckenna training. Learned to Code and programme in spare time and built first practice website in 2001 before many dental practices were online. He is working hard with the local com

Offering finance in your dental practice, salary banding for the front desk and long term team members, tips for job interviews. The three questions we answered and discussed in this months Horton Hangout.   www.horton-consulting.com

The impact of Smile Direct Club, employing hygienists, using a self-employed nurse for holiday cover. The questions we answered in this month's Horton Hangout Podcast   www.horton-consulting.com www.horton-consulting.com/blog 

Bonus systems, social media engagement and the benefits of keeping in touch days. 3 questions we answered on this month's Horton Hangout podcast.   Horton-consulting.com horton-consulting.com/blog 

Getting the team on board with treatment coordination, start and end of day checklist and dealing with sickness. Three questions we answered in this month's Horton hangout podcast.   www.horton-consulting.com

In our 4th edition of the Horton Hangout Guest we are pleased to hangout with Dr Andy Denny. Roles: Practice owner with Dentist wife Becky who is co-owner and business manager / Dentist Location: Somerset, England Key facts about Dr Denny: Served as a Royal Navy Dental Officer for 7 years Set up their private practice from nothing but a ‘squat’ 15 years ago and have grown it into a regionally renown centre for multi-disciplinary cosmetic and implant dentistry Andy has been an examiner for the Faculty of General Dental Practitioners at the Royal College of Surgeons in London Has spoken nationally and internationally on orthodontics, implants, composites, multi-disciplinary dentistry and treatment planning Has won 3 Aesthetic dentistry awards for ‘Full Mouth Restorative Case’ and ‘Orthodontic Case – Fixed Braces (Adult)’ as well as being highly commended as Best Aesthetic practice Andy works 3 1/2 days a week clinically with other time spent on the business or teaching/mentoring. He avoids dentistry in

Wedding fayres, staff questions on paying for travel for courses and paying for set up times. Including a discussion on the shortage of dental nurses in the UK and changes in workplace culture. Three questions that we answered in the new season first episode June 2019 podcast.

Key facts about Neil and Fiona Neil’s dental career began as a technician Neil is an examiner for the BACD accreditation examinations, he is accredited himself, one of the first 8 dentists to achieve this. He has an MSC in Implantology and has won multiple awards for his clinical dentistry. Fiona is a highly intelligent lady, she comes from a nursing background has been instrumental in creating the brand to support her husband's dentistry and has grown the practice from two to six surgeries and developed team leaders in the business to support different areas. This podcast is full of their top tips to help you in career, team development and business development.

Recording staff hours and holidays, NHS UDA charges and giving up your contract, Brexit tips for fee increases and stock hoarding! 4 questions we answered in this month's Horton Hangout www.horton-consulting.com

HR advice for dealing with lateness, a team that seems to have fallen apart, choosing a TCO for your practice and is your marketing budget right... three meaty questions we discussed and answered on this month's Horton Hangout.   www.horton-consulting.com

In our second edition of Horton Hangout Guest we are pleased to hangout with Dr Sarah Jane Dunne. Sarah Jane answers some amazing questions and really displays her passion for dentistry in this podcast. Roles: Practice owner with dentist husband Ray / business manager / Dentist Location: Dublin, Ireland Key facts about Dr Dunne: She celebrates surviving 20 years in the dental sector  Dr Dunne has transitioned from a clinical role to a non-clinical role mid-career She believes in embracing the power of systems in dental practice to reduce stress, increase productivity and happiness for the whole team, ensuring your practice can run smoothly whether you are there or not. Dr Dunne believes in building a dental practice that is a truly profitable business, not just a job where you work for a crazy boss… yourself!  

In our first edition of the Horton Hangout Guest we are pleased to hangout with Emma and have her share her many top tips for business and life success with you. Roles: Practice owner with Dentist husband Rhodi / business manager / Practice Manager / dental business consultant and trainer Location: Devon, England Key facts about Emma John: Emma was the first person to win two Practice Manager of the Year awards from two completely different dental industry bodies within 12 months of each other! Emma has flown ‘back seat’ in a Red Arrows Hawk Aircraft and was at the time the youngest ever dental practice manager in the Royal Air Force, running a dental practice at a main strike command flying base. Alongside her husband they purchased a dental practice going against all advice from their Accountants who advised them it was failing miserably. Not only did they turn it around but they also turned it a stunning, profit making, multi award winning practice that is noted as a flagship for many in the industr

Tax and investments.. this month we answered questions on tax bills- never-ending cycles of loans and repayments and we answered questions on buying a dental practice. Enjoy!