Rosenfeld Media

What are the hidden side effects of the digital products and services you make? Author and design consultant Jorge Arango shares why it's important to create products as digital places. Hear how you can intentionally reframe your digital products to create with deeper intent and meaning for users–and society as a whole. Follow Jorge Arango on Twitter: https://twitter.com/jarango Buy a copy of Living in Information: Responsible Design for Digital Places: https://rfld.me/2rN8HCL

Pressure keeps mounting for designers to be more than just designers. What can you do if you find yourself serving as the intermediary between different departments? Dan Brown talks with Lou about his workshop Facilitation for Designers and shares the habits, behaviors, and techniques you can bring into your own practice. Sign-up for Dan’s workshop, Facilitation for Designers, at Enterprise UX 2018: https://rosenfeldmedia.com/eux2018/sessions/facilitation-for-designers/ Follow Dan Brown on Twitter: https://twitter.com/brownorama

As an organization and its products expand, so do the complexities of making sure that that there’s a consistent user experience. How do you accomplish that across multiple teams and locations? Lou talks with Nathan Curtis of EightShapes about his workshop at Enterprise UX 2018, Scalable Design Systems, and how having a design framework bridges the gap between teams and creates a cohesive customer experience. Follow Nathan Curtis on Twitter: https://twitter.com/nathanacurtis

What happens when you take apart the individual pieces that make up the design of your organization? And, more importantly, how do you make it better? That’s where Organizational Design comes into play. Lou chats with Adam Connor, VP of Organizational Design at Mad*Pow and author, about his upcoming workshop at Enterprise UX 2018, Transformation by Design. Transform your enterprise at Enterprise UX 2018: http://enterpriseux.net/ Follow Adam Connor on Twitter: https://twitter.com/adamconnor Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia

Designing the experience for customers to move through all of your touchpoints has gotten more complex: from your call center through your website, app, email, social media, on-the-ground store...the list goes on. Lou chats with authors Chris Risdon & Patrick Quattlebaum about their latest book, Orchestrating Experiences. Learn how you can collaborate differently across your teams to design a consistent experience that meets customers where they are. Follow Chris Risdon on Twitter: https://twitter.com/ChrisRisdon Follow Patrick Quattlebaum on Twitter: https://twitter.com/ptquattlebaum Get your copy of Orchestrating Experiences: https://rosenfeldmedia.com/books/orchestrating-experiences/

Enterprises present complex challenges for designers and, really, everyone in a large org. Lou talks with Dick Buchanan about his pioneering work around the “fourth order of design,” and how design and systems thinking are related. Learn why Richard believes enterprises are the ultimate design challenge. Join Dick at Enterprise UX 2018: http://enterpriseux.net/ Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia

Big data is getting its fifteen minutes of fame - but where does qualitative data fit in, if at all? Lou talked with Tricia Wang, co-founder of Sudden Compass, about the importance of integrating qualitative and quantitative data, and why the only way to successfully scale an enterprise org is to bring back the human element. Tricia is our Scale theme leader at Enterprise UX 2018 Conference and introduces the lineup of speakers. Follow Tricia Wang on Twitter: https://twitter.com/triciawang Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia

Everyone has a story to tell, and UX practitioners are no exception. Lou talked with seasoned UX consultant Dan Willis about his role as the Storytelling Curator at the Enterprise UX Conference. Dan discusses the process that speakers go through to join the pantheon of past Enterprise UX Conference Storytellers - and how you can be part of this amazing tradition. Apply to be a Storyteller at this year’s Enterprise UX: https://rfld.me/EUX2018story Follow Dan Willis on Twitter: https://twitter.com/uxcrank Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia

When it comes to investing, most people think of dollars. But if you work in enterprise tech, you must invest in your people or your budget gets squandered. Amy Marquez, Manager of the Alexa Personality Experience team at Amazon, shares how you can better invest in people. And gives a sneak peek into what you can expect to hear about investing at the Enterprise UX 2018 conference. We’d love to see you at this year’s Enterprise UX conference: http://enterpriseux.net/ Follow Amy Marquez on Twitter: https://twitter.com/amymarquez Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia

What do blockchains and conversational UI have to do with UX? Everything. Nathan Shedroff, founder of a new startup SEED Vault Ltd., believes the blockchain technology will transform the way we run businesses and achieve greater transparency in businesses for the overall social good. Hear how his new venture will use these emerging technologies to improve user experience. Follow Nathan Shedroff on Twitter: https://twitter.com/nathanshedroff Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia

A large organization operating online steps required to define how it manages digital politics: that’s how Facebook happens. Digital governance ensures large organizations can scale in ways that meet ethical standards. Lou talks with Lisa Welchman, digital governance expert and author, who explains the two big factors that lead to governance failures. Follow Lisa Welchman on Twitter: https://twitter.com/lwelchman Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia

We know we should have good communication skills, but what does that look like in an enterprise UX environment? In this episode, Margot Dear, Senior Director of User Experience at ADP, gives an overview of the different facets of communication. Hear about how she uses journey mapping to make a difference to talking to C-level execs. Finally, Margot gives a sneak peek into what you can expect to learn about communicating at Enterprise UX 2018. We’d love to see you at this year’s Enterprise UX conference: http://enterpriseux.net/ Follow Margot Dear on Twitter: https://twitter.com/madgeodear Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia

How do you build enterprise-level products while keeping ethics and diversity at the forefront of your process? Eduardo Ortiz, Product Designer of Siberia introduces the 3 experts who will speak about their experience developing ethical products within the enterprise environment at the Enterprise UX 2018 conference. Join us at Enterprise UX: http://enterpriseux.net Follow Eduardo Ortiz on Twitter: https://twitter.com/eduardoortiz Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia

Lou sat down with author Kevin M. Hoffman to talk about his book, “Meeting Design: For Managers, Makers, and Everyone”. Kevin explains how and why design thinking can be applied to meetings. Listen for tips you can use right away to set your meetings up for success. Buy a copy of Meeting Design: https://rosenfeldmedia.com/books/meeting-design/ Follow Kevin M. Hoffman on Twitter: https://twitter.com/kevinmhoffman Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia

It’s one thing to have the data and research, and it’s another to put it together in a way that teaches you something as an organization. Lou sits down with Phil Kemelor, VP of Client Services of MaasMedia, to discuss how digital data can complement the qualitative methods of UX best practices, in organizations of all sizes. Follow Phil Kemelor on Twitter: https://twitter.com/philkemelor Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia

The road of life is filled with many twists and turns. Design and UX careers are no different. Lou chats with Dirk Knemeyer about the evolution of his own journey, from the days when they founded UXnet.org, to Dirk’s divergent path as a tabletop game designer, chairman of Involution Studios, and the worldwide travels that led him to become a social futurist. Follow Dirk Knemeyer on Twitter: https://twitter.com/dknemeyer Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia

At first glance, the emerging field of DesignOps doesn’t have much in common with creating video games. Erin Hoffman-John, CEO of Sense of Wonder and Assistant Professor of Carnegie Mellon's Entertainment Technology Center in Silicon Valley, talks with Lou Rosenfeld about how game designers have a more direct connection to their users, and what that means for UX practitioners. Erin is one of our speakers at this year’s DesignOps Summit! Stay tuned for details about next year’s conference. Follow Erin Hoffman-John on Twitter: https://twitter.com/gryphoness Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia

The fable of The Blind Man and the Elephant is a favorite here at Rosenfeld Media. But how does that apply to enterprise design? Lou sits down with Milan Guenther, co-founder of EDA (Enterprise Design Associates) and the creator of the Intersection Conference (http://2017.intersectionconf.com) to talk about how this fable has influenced their views on enterprise design - and how its influencing the future of UX. Follow Milan Guenther and EDA on Twitter: @ent_des Follow Rosenfeld Media: @rosenfeldmedia

How does your enterprise handle the selection and implementation of new technology? Lou chats with Tony Byrne and Jarrod Gingras, authors of “The Right Way to Select Technology” and founders of the Real Story Group, to discuss how enterprises can select the correct technology without the headaches–or throwing money away. Follow Tony Byrne on Twitter: https://twitter.com/TonyByrne Follow Jarrod Gringas on Twitter: https://twitter.com/jarrodgingras Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia

Lou and Jeff Sussna discuss the challenge of synthesizing development and operations in a digital world. How do you scale design as part of a responsive digital business when everyone is digital? Jeff Sussna is the author of Designing Delivery. As principal at Ingineering.IT, he helps clients apply Agile, DevOps, and Design Thinking to maximize delivery speed and service quality. Join Jeff and Lou at the DesignOps Summit: http://rfld.me/2uvcarb Follow Jeff Sussna on Twitter: https://twitter.com/jeffsussna Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia