Pharma Customer Experience: 20 Secrets To 10x Your Cx & Boost Patient Outcomes
- Author: Sean McDade
- Narrator: Assaf Cohen
- Publisher: Lioncrest Publishing
- Duration: 3:41:21
Synopsis
Pharma Customer Experience reveals twenty secrets that pharmaceutical and biotechnology companies are using today to connect emotionally with their customers—both patients and healthcare professionals.
In an increasingly competitive environment, it's no longer enough for pharma to develop drugs and technologies that treat, cure, or relieve the symptoms of disease. To be truly customer-centric—building long-term, reliable customer relationships—pharma must learn to treat patients and healthcare professionals the way hotels treat their guests.
Discover how pharma companies can differentiate themselves through exceptional customer experience—helping patients understand available support services, explaining what to expect from clinical trials, making it easy to onboard onto new medications, and much, much more.
In Pharma Customer Experience, Sean McDade presents twenty powerful strategies, all easy to implement, that can turn pharma companies into exceptional customer-centric organizations.
Chapters
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chapter 01
Duration: 14s -
chapter 02
Duration: 21s -
chapter 03
Duration: 07min -
chapter 04
Duration: 20min -
chapter 05
Duration: 11min -
chapter 06
Duration: 17min -
chapter 07
Duration: 13min -
chapter 08
Duration: 07min -
chapter 09
Duration: 13min -
chapter 10
Duration: 04min -
chapter 11
Duration: 06min -
chapter 12
Duration: 07min -
chapter 13
Duration: 09min -
chapter 14
Duration: 06min -
chapter 15
Duration: 06min -
chapter 16
Duration: 05min -
chapter 17
Duration: 07min -
chapter 18
Duration: 12min -
chapter 19
Duration: 13min -
chapter 20
Duration: 05min