Business Jazz

Recorded in Republic of Work, Cork City centre. The podcast starts with Roger & Paul describing what happened the last time they recorded the podcast. A disaster. The episode was lost : the recording equipment failed. That 'catastrophe' led to discussion about "What should a company do when it has a major failure?" All businesses have failures - you have to pick yourself up (2:30) What to do when you have a major disaster (a huge screw-up) - and you want to remain genuinely attractive? There's evidence that when things go wrong - providing you recover well - you become even more attractive to customers. (3:20) People think you're human We all fail. But because of the way you recovered... Your client is a human being as well. You can easily imagine the worst. However, the reaction may not be anger - may be one of understanding. Roger's story about his father's mistake. How he learned from the experience. "What are we going to do about it?" - this is the big question. (6:45) When this is the focus (1) Emplo