Business Jazz

Paul O'Mahony & Roger Overall chat about The Hotel First you hear ongoing conversation about what it's been like for Roger & Paul to talk with each other. "Discovering what you don't know is learning..." [There's a dog in the corner of Paul's kitchen - Louis the English Setter may guest on this show.] Whining ... complaining ... leads to Roger's hotel experience in UK. The hotel Roger & John (UK Sales Director) was : -excellent booking - bed pristine - shower hot & powerful - room to hang up the suit - plenty of plugs - Wifi not needed - bathroom light repaired immediately - ideal location - big power brick Bishop Stortford (Hertfordshire, England, population 37,000) near Stamford Airport What's Roger's complaint? This is a poignant story about how to upset customers a lot. The human contact (or absence of it) ... The personal touch (or lack of it) ... The communication (or a comedy of errors)... Roger's never described his upset feelings in such graphic terms (at least not on this podcast). "